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Reviewed 3 November 2016

The Novotel Melaka is a good choice for the tourist visitor to Melaka.

The rooms are nice, The Square (in house restaurant) serves a good breakfast. The service is friendly and efficient. There is ample covered parking.

The hotel is within walking distance to tourist spots and shopping malls.

An excellent choice for a visitor to Melaka.

Two tips.

1. Weekend and rush hour traffic is very heavy, so be prepared to be stuck in a jam getting to and from the Novotel during these times.

2. If you are staying at the hotel, take a parking ticket, which can be validated for a reduced rate at the front desk.
If you use your TouchnGo card you will have to pay the full parking rate.

  • Stayed: October 2016, travelled with friends
    • Location
    • Rooms
    • Service
Thank AlchemyRider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles T, General Manager at Novotel Melaka, responded to this reviewResponded 4 November 2016

Dear Houston914,
We are glad that we were able to meet your expectations during your resent stay at our conveniently located hotel.
Yes, you are right. It gets rather busy during the holidays and weekends however our hotel is surrounded by many eateries and local attractions therefore tourists need not worry about having to drive around instead they can move around by foot.
Thank you once again for your kind words. We look forward to welcoming you back on your next trip to Melaka.

Yours sincerely,
Gilles Tressens
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2016

Good location, only minutes to the nearest shopping centre. Safe, bright and clean carpark, complimentary for hotel guests. Checking in was fast and I was given a free upgrade to a executive room at level 17. Decent room space, comfortable bed, spacious bathroom. Breakfast was good enough for me and my partner.

2 things I felt that serious improvement is needed. First was the wifi connection, totally unable to get connected while inside my room. Second was the cleanliness of the kettle. Saw some brown thingy inside, thought it was normal. Boiled and have a taste at the water and it tasted funny. I proceed to wipe the stains off with a cloth and it came off! This is a seriously a big turn off, please improve.

Room Tip: Request for free upgrade to executive room
  • Stayed: October 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank kasuji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles T, General Manager at Novotel Melaka, responded to this reviewResponded 4 November 2016

Dear Kasuji,
Thanks for taking the time to share your experience on your recent stay at Novotel Melaka. We are glad that your liked the location and enjoyed your room.
We have noted on your feedback in regards to the wifi connection as well as the kettle. Please allow us to extend our profound apologies. I would appreciate if you could share your room number via email at H8155@accor.com so that we may have the kettle checked and cleaned.
The team sincerely thank you for staying at Novotel Melaka and all of us truly hope that you would return to stay with us again soon.

Yours Sincerely,
Gilles Tressens
General Manager

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Reviewed 2 November 2016 via mobile

Room was clean, and good. But missing out a few items. Minibar was not cold at all, missing out bedroom slippers and bathrobe. Other than that was good! Breakfast was a spread! Staff was very helpful and nice!

Stayed: September 2016, travelled as a couple
Thank cin9y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles T, General Manager at Novotel Melaka, responded to this reviewResponded 3 November 2016

Dear Cin9y,
Thanks for reviewing us on TripAdvisor. It's a delight to read that you found our room clean and good. We would like to apologise for the missing items in your rooms. The department head concerned will be notified to re-brief the team so that these items are not left out in the future.
We are happy that you enjoyed the breakfast as well as our hospitality and we look forward to welcoming you back again.

Yours Sincerely,
Gilles Tressens
General Manager

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Reviewed 2 November 2016

My first stay here and checked in during Deepavali. The Executive Room (Level 17) is smaller than Evelyn Putrajaya (Executive Room).
Not allowed to access the Premium Lounge compared other hotel if you book their Executive Room.
Overall for me the room has its own sexiness :)..
Nearby to restaurant, malls and convenient parking space.

  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank rinawazir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles T, General Manager at Novotel Melaka, responded to this reviewResponded 3 November 2016

Dear Rinawazir,
Thanks for your review on TripAvisor. Despite the room size, we are glad that you found it sexy in its own special way and the location convenient. The Premier Lounge is accessible if you have booked our Premier Executive or the Suites.
We all sincerely thank you for staying at Novotel Melaka and all of us truly hope to welcome you back very soon.

Yours Sincerely,
Gilles Tressens
General Manager

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Reviewed 31 October 2016 via mobile

Was staying here for my Melaka 3D2N trip with hubby and little ones.
There is a multi-storey carpark in the hotel building so there is no problem to get a car park. The location of the hotel is very good too. Walking distance to few shopping malls nearby.
We booked an executive room which located at higher floor with a wide Seaview. The room is clean, spacious and the condition is so well. We just love it. The toiletries set was just nice and complete.
We have the buffet breakfast in the morning. The pastries and breads section is quite impressive, wide range of selection. But for the hot Asian food there is quite limited choices. And finish quite fast and the replenish was a bit slow.
There is a family play room at ground floor beside the lobby. There is a PS game, television, some children book and blocks. We did went there at the night after dinner. The little ones love it. But I think they management should take note on the room reinstate from time to time. And I found I quite messy as all the book spread all around and the blocks are all on the floor.
But overall I just love it because of room nice and new condition and the cleanliness.

Stayed: October 2016, travelled with family
Thank DebbieSeow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles T, General Manager at Novotel Melaka, responded to this reviewResponded 1 November 2016

Dear DebbieSeow,
Thanks for taking the time to review us on TripAdvisor! We are delighted to learn that you, your hubby and your little ones enjoyed your stay here.
Your positive comments will only motivate us in delighting all our guests further.
The management and our team sincerely thank you & your family for staying at Novotel Melaka and all of us truly hope to welcome you back very soon.

Yours sincerely,
Gilles Tressens
General Manager

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