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Reviews (1,540)
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Reviewed 4 June 2015 via mobile

It was a long weekend here in Singapore and it happened to be my fiancé birthday as well. I combed around for a surprise staycation & the pictures, ratings & reviews of The Majestic Malacca caught my eye. I fell in love with the hotel immediately but it was all fully booked online. I quickly called YTL hotels reservation line, hoping they have available rooms if not, contact me of any booking cancellation. Through the help of a very lovely staff (Ms Olga), I managed to get a room of my choice & also a perfect time slot for spa massage at the Spa Village in the hotel - after so much luck & wait because both room & spa slots were all taken up when I first called. So, thank you Ms Olga for all the prompt help & assistance with my bookings & requests! Top notch service I say!

On the day of arrival, The Majestic greeted us with so much culture & we entered the entrance with nothing but WOWs. The front desk staff were all-smiles & assisted our check-in in no time. One staff offered help with our baggages while another came with nicely-scented warm towels for us to freshen ourselves! Lobby, though small, it was exquisitely designed with very graceful peranakan style.

When we were done with the check-in, one staff with a little basket led us to our room. The basket contained two oriental teacups & a teapot - it was warm welcome tea for us!

Hotel room - we both love so so much! Love its design & all its well-equipped room amenities! Absolutely comfortable & clean. The staff also prepared a little bolster that read "Happy Birthday" on the bed & a small cake was delivered to our room in the evening as well. How sweet!

Spa massage @ Spa Village - excellent service & very luxurious. It was by far one of the best we ever had. We are already missing it right now. Thumbs up!!!

Overall, our stay was too awesome & we both enjoyed very much. We would definitely love to visit again! Thank you all at The Majestic Malacca!

Stayed: May 2015, travelled as a couple
3  Thank Lee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MajesticMalaccaM, Manager at The Majestic Malacca, responded to this reviewResponded 6 June 2015

Dear Guest,

We are please to know that you had an enjoyable experience on your stay with us in The Majestic Malacca. We wish you both many more happy holiday experiences on your travels and look forward to welcoming you back again. Thank you and warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2015

We stayed here over a long weekend with our 13 month old son.

I have to say from start to finish the staff looked after us extremely well. The breakfast which was included within the rate had a good selection of buffet and hot a la carte items (both western and Malaysian).

The pool and gym perhaps seem a little on the small side at first compared to other luxury hotels, however the limited number of rooms within the hotel meant they were never congested.

On arrival we were met in the secure car park by the staff and our bags transported from there to the room. There was water provided whilst we checked in and then a welcome pot of tea within the rooms, which is certainly welcome after the drive up from Singapore.

The decor within the room is very stylish with the bathroom having both a modern shower and a large bath.

The free wi fi within the hotel was also reliable and a good speed.

Location wise it was around a 15 minute walk to the Jonker street area and also opposite a new modern shopping mall.

We would thoroughly recommend staying here.

Stayed: May 2015
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MajesticMalaccaM, Manager at The Majestic Malacca, responded to this reviewResponded 3 June 2015

Dear Guest,
It was a pleasure and with pride that we shared your review on your stay with us to all our team in the briefing. Your feedback on your experience is very much appreciated and we look forward to welcoming you back again in the near future. Thank you and warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2015

I have described The Majestic Malacca in my previous reviews and so have many other reviewers.

After 7 years, the hotel is still in pristine condition. The maintenance is of a very high standard, both the guest rooms and public areas. Put many 5 star properties in the world to shame. Many Malaysian properties tend to deteriorate quickly in part due to the tropical climate. The Majestic maintains its standards!

Service is always top notch. From the moment you drive up till you leave, staff members are always cheerful and helpful. The team is led by the very exceptional Manager Mr Ben Quah.

One thing that will put the hotel at the very top in the world, will be to have a first class Peranakan restaurant that will bind the entire concept of its Peranakan heritage.

Room Tip: high floor with river views
  • Stayed: May 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank chiahhwang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MajesticMalaccaM, Manager at The Majestic Malacca, responded to this reviewResponded 3 June 2015

Dear Guest,

We are absolutely delighted to receive and share your review to all our team and your review was received with much applause and cheers. We are please to know that you acknowledged the concerted effort by the team to maintain and keep the The Majestic Malacca Malacca in it's pristine and clean state after seven years in operation. The team takes much pride in their service engagement and deliveries and your feedback is motivating and encouraging for us to continue to do our best for our guest experience and satisfaction. We look forward to welcoming you back again for your next stay with us and wishing you many more happy holiday experiences in your travels. Thank you and warm regards.

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Reviewed 1 June 2015

From the moment we arrived we were under the Majestics spell. This hotel has been fashioned to reflect the era in which the mansion was first built. The service was exemplary throughout our week long stay with our every need met and often anticipated. Nothing was too much to ask with every effort made to provide a most memorable experience. The accommodation was clean, comfortable & spacious, transporting us back to the 1930's while providing the modern indulgences.Evening turndown was a special treat of Malaysian sweets left every night for late night enjoyment. The question is not "will I go back" but rather, "when will I go"

  • Stayed: May 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Bronwyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MajesticMalaccaM, Manager at The Majestic Malacca, responded to this reviewResponded 2 June 2015

Dear Ms Bronwyn,

We are absolutely delighted to know that you enjoyed your one week stay with us in The Majestic Malacca. We thank you for acknowledging our service engagement and deliveries and your review has been shared with all our team members and received with much applause and enthusiasm. We look forward to welcoming you home and wish you many more happy holiday experiences in your travels. Thank you once again and warm regards.

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Reviewed 30 May 2015 via mobile

Colonial building and decor. A definite must try for the ambiance. The room is spacious and clean. The bathroom is awesome. Service is excellent. People are very nice, helpful and pleasant. Best location. Walking distance to all attractions but in a quiet place. Near the Shore Mall.

Stayed: May 2015
1  Thank Shobha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MajesticMalaccaM, Manager at The Majestic Malacca, responded to this reviewResponded 31 May 2015

Dear Guest,

We are delighted to know that you had an amazing experience on your recent stay with us. We thank you for sharing your review and wish you many more happy holiday experience and look forward to welcoming you back in the near future, Thank you and warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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