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“poor customer service”
Review of Eclipse

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Eclipse
Ranked #169 of 429 Restaurants in Calangute
Dining options: Breakfast, After-hours
Restaurant details
Dining options: Breakfast, After-hours
Reviewed 14 March 2015

after spending two weeks in goa and eating out in loads of places i have to say this place is the worst and why
well it was our last day and we was getting picked up at 10:pm so we decided once we have packed we shall go for something to eat early come back shower change and have a last drink in the hotel before our pick up . sounded a great plan and would've worked only when we got to this place it was quite not many customers it was 18:15 when we sat down . it was a struggle getting the attention of someone coming to take our order finally when a member of staff did we placed our food order of burger and chips we waited and waited by now more customers were walking in and time was ticking away . by now the time was 19:10 we pulled a member of staff who said it it won't be long so we ordered some more drink and still no sign of food . we sat watching the waiters running from table to table and the place seemed short staffed i overheard another lady asking where her food was . time was ticking away and at 19:45 still no arrival of our food by now we was thinking off leaving when we was told our order is coming in two minutes
WELL IT FINALLY DID AT 20:05 AND IT WAS CRAP THE CHIPS WERE PRE-HEATED NEVER EVER WILL I EVER STEP FOOT IN THIS PLACE , WE ONLY ORDERED BURGER AND CHIPS AND TO WAIT THAT LONG IS NOWT BUT A JOKE . in all the places we have eaten during our stay this is the longest we have ever had to wait . in the end i had just ate the burger and had to go to the bar and pay the bill as waiting for it would've took another two hours didn't leave a cash tip but what i would say to the owner's is if you know your busy and short staffed have the decency to inform your customers of the delay if and when ordering food. so they can go somewhere else and be served faster. SHOCKING SERVICE AND WON'T EVER RETURN

    • Service
1  Thank junetheloon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 26 reviews

Reviewed 14 January 2015

my husband and I called here on a busy night after it was recommended to us by numerous people. We were greeted in a very friendly manner and despite the bar being packed were found two stools. We ordered a nibble of gobi manuchiAn which was very good. My only issue was that within 10 minutes of us sitting down the bar fell I to silence as everyone in the bar but does got out their dibbers and dobbers and it was "eyes down" for bingo. If this is your cup of tea then you'll love it, but it's its not mine I'm afraid.

2  Thank Mwalshm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2015 via mobile

First the good part-

Place - Good, easily located between Calangute & Bagga road. 4 stars out of 5.
Food - Breakfast was good and was served fresh. Had lunch also but food was average. Would rate 3 stars out of 5.
Ambience - Good place to hangout with friends and family. 3.5 out of 5

Bad:
The female bar tender/manager is the worst person I have ever met to be a part of service industry. She was rude and not co-operative at all e.g. we asked for English tea ( with separate milk) and the milk was served cold, which we requested to warm it up which she refused to do even when there were only 2 other customers in the restaurant. Secondly on asking for a small change in the order was a very big deal for her. We were 3 couples and all could make out that she was not interested in INDIAN CUSTONERS AT ALL as this place is always crowded with foreigners especially from Britain. Service industry doesn't allow such kind of behaviour and discremination between Indian & Foreginers AT ALL. Probably that's the reason I have seen only 1-2 Indian customers in this bar/restaurant.
1 star out of 5

Staff & Service - Service is slow but I believe it's because of the that lady who is running the show.
1 star out of 5

Overall - Overall experience of this place was pathetic except for the location and service offered. I am not sure if the owner of this place is aware about this or not but if you are going through my review please take an immediate action.

Overall rating 1 out of 5 and WOULD NOT RECOMMEND ANYONE TO VISIT THIS PLACE.

4  Thank Ankur S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2015

Just back from another fab holiday to Goa. Bar Eclipse was just up from our apartment situated on the main road.
Ronnie the new owner has managed to get that fine line of running a great place to have a quiet drink on your own or with friends to his chefs creating some amazing Indian and british food. The place is immaculate. Food is all cooked fresh to order.

The staff, Vino the bar manager, Irish and the other waiters work non stop to ensure you have an enjoyable visit.

2  Thank PrestonpansGinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2015

This bar is a fantastic credit to the owner the bar / restaurant is immaculate and caters for all food is delicious for bar meals and breakfast is fabulous , bingo , karaoke , football matches on sky , this bar has it all, even has a swimming pool located in the rear of the building , a credit to the owner

    • Value
    • Atmosphere
    • Service
    • Food
Thank Goa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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