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“Positive Experience”

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Hilton Garden Inn Huntsville South
Ranked #11 of 53 Hotels in Huntsville
Certificate of Excellence
Ingolstadt
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Positive Experience”
Reviewed 12 March 2012

We stayed 4 nights in March 2012. The rooms are spacious, the hotel is very silent, even when fully booked. You can choose between 2 Queen size or 1 King size bed. The bathroom is a bit small, water pressure in the shower is a bit weak. Complementary WiFi available.
In the restaurant you can get cold or warm breakfast, eggs are made freshly by order.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UlrichRappold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hilton Garden Inn Huntsville South, responded to this review, 15 March 2012
We are glad to hear you had a positive experience at our hotel the Hilton Garden Inn Huntsville South and look forward to hosting you again in the future.
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318 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Washington, DC
Level Contributor
131 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 6 February 2012

Nice place to stay when I Huntsville. The rooms are nice and clean. A relative new hotel. The pool looked scrumptious when I arrived. Very convenient to a lot of restaurants and if you are tired, their American Grill has wonderful food. The service is outstanding.

As a government employee though...it is hard to get a government rate room.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank athena381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hilton Garden Inn Huntsville South, responded to this review, 8 February 2012
 Your complimentary review of our hotel the Hilton Garden Inn Huntsville South is much appreciated! Hopefully, we'll have the opportunity to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Georgia
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 December 2011

I have been issued duplicate keys on two separate occasions at this property. Upon entering the room, I have found that the room was previously booked and the individuals assumed that I was breaking into the room. I can excuse the first time, but to have this to occur again is inexcusable! What is the likelihood that this occurs twice to the same individual that does not stay at this hotel on a regular basis? I think that it is safe to say that I am not the only person that this has happened to...so please, be warned. You could be an unwitting victim by entering a room that you mistakenly assumed was yours!

Room Tip: Stay away, do not even consider this property for your own safety!
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank athensugadawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 November 2011

Location is to the south of Huntsville, near a gate to Redstone. This Hilton is not as good as the Hilton Garden/Space Center. Cleanliness was just as good. Friendliness of the staff was not as good as the space center. We came in late that evening and checked in. The clerk at the desk was great no issues checking in. I will tell you that we are Hilton Honors and we usually have our room set up personally for us. A letter signed and some water bottles and enough towels for the number in our room. (We only had 3 towels for the 4 of us). We were given this letter and a note for the water and we were given just any room assigned like we were not Honors members. Our room was clean and comfortable. This Hilton has those beds that can adjust for comfort so another reason I wished to try this hotel. Our bed did not seem to work very well and our neighbor next to us was loud and obnoxious. She came in and out past midnight and just let her door slam shut. We also smelled cigarette smoke in the hallway and I looked around and no room in sight was a smoking room. The next morning we had the cleaning lady try to get into our room at 620 am. Mind you we had a "Do not Disturb" on the front door handle. I was in shock with this one and really upset as it woke me up way early. Later in the morning we went to the Cafe on site for the breakfast. It was comparable to the Space center. No issues our first morning. The food served was hot and tasted great. We went to the desk and spoke with the clerk and told him our issues. He promptly gave us another room. It was a better experience. The beds seemed more comfortable and it was quieter. He stated he would let the staff know about the getting into our room issue. It never happened after that. We also found it a problem to get a local paper. There were none on the property. No machines and not even available for purchase at the front desk. Our last morning we were there (we stayed 3 nights) we were downstairs about 10am. Breakfast is served till 11. It was a Sunday. There was no visible staff in the cafe except the cook. He was very nice and stated he would bring us our dishes when they were ready. We found that they were out of allot of things. Coffee to be a big one. The canister was empty and there was nothing but chocolate milk avail. I know these may seem trivial but when you have stayed at this chain more than once and you know what they are about, this visit was a bit disappointing. A woman showed up in the cafe and she quickly remedied our small issues, except the milk. They ran out. I guess the the thing to take away from this visit is this, if you have never been to a Hilton Garden you will NOT be disappointed. If you have, you may be a little. I mean a little. Same goes if you are a Hilton honors member or not a member. You will not notice any differences if you are not a member.

Room Tip: Pick one far from the elevator and ask for one with no neighbors.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PTB00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cliuzzo, Director of Sales at Hilton Garden Inn Huntsville South, responded to this review, 10 December 2011
I first want to thank you for taking the time to post a response about our property. Feedback is extremely valuable to us and we want to ensure we are always performing at the level of service you deserve and expect. Your comments are clear that we did fail in certain areas of your hotel experience. I am truly sorry that your hotel stay was disappointing. I do hope that you will understand that this was not an ordinary occurance and I can assure you that it will not happen again. I hope that you will give us another try the next time you are visiting Huntsville and I look forward to hearing back from you. Thank you again for your comments.
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thibodaux,la
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 September 2011

The staff is very nice. Located close to the US Space & Rocket center. Rooms were clean and comfortable. Breakfast buffet a great value. We travelled with our four children.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamaof4Thibodaux_la
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cliuzzo, Director of Sales at Hilton Garden Inn Huntsville South, responded to this review, 5 October 2011
Thank you for taking the time to write the hotel review on Trip Advisor. The management staff does monitor online reviews, and we appreciate your feedback and comments. When your travel plans bring you back to Huntsvile, we would like to be the hotel of your choice! Our hotel does have weekend specials on the Bed And Breakfast Rate, plus we have an indoor heated mineral pool.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Huntsville South

Property: Hilton Garden Inn Huntsville South
Address: 301 Boulevard South SW, Huntsville, AL 35802-2119
Phone Number:
Region: United States > Alabama > Huntsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Huntsville
#8 Business Hotel in Huntsville
Price range (per night): $143 - $215
Hotel Class:3 star — Hilton Garden Inn Huntsville South 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Hilton Garden Inn Huntsville South Hotel Huntsville

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