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“Enjoyed!”

Review of Royal Palms #208

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Average
9 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Gulf Shores, Alabama

Reviews from our community

Average - based on 9 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
partyofiv...
Marietta, Georgia
Level 6 Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Disgusting”
Reviewed 28 April 2017 for a stay in April 2017
1
person found this review helpful

We booked Royal Palms #208 for our family Spring Break vacation and the whole experience was a total disappointment. First of all, do not let any pictures posted by management deceive you. There is a seafoam green building RIGHT NEXT DOOR, obstructing the west beach view from floors 2-7. The pictures also portray a clean and welcoming condo, which is not the case. My pictures would make your stomach turn and most likely deter you from even considering a stay in this condo. Blood stains on 3 bed comforters and a shower curtain. EWWWWW! Moldy window blinds over the master bed room window that doesn't open anyway. Dust and dirt in the corners of each room. No cupboard space and few drinking glasses. The worst part of this condo is the LOUD howling wind sound that comes from the front door, which is next to the master bedroom. The sound for us was 24/7 for 4 out of our 5 day vacation. It left us unable to sleep without our front door propped open. How safe is that? After we called Kaiser 3x and contacted through email, they finally sent a maintenance man over at 4:00pm on our 2nd day. He said he could not fix the door so instructed us to put a room towel in front of the door. While it did help, the howling never truly stopped until our neighbor checked out on Saturday / our 4th day. Kaiser did not bother to follow up with us, but we kindly let them know the problem wasn't solved via their fb page. Instead of contacting us, they sent "someone" in our condo to give us more towels, maybe assuming we weren't happy about using a towel on the door?? I don't know but without any notice, someone came into our condo and hung more towels in our bathrooms while we were at the beach. I had my purse and jewelry out, not knowing anyone else would be in the condo. It was startling to come back from the beach and see neatly folded towels on the racks, kind of like a horror movie. We did not hear a word from Kaiser again until April 10th - 2 days after we checked out. It was then someone wanted to "discuss" our stay. I am still in disbelief over the way everything was handled by Kaiser Realty, which is unfortunate because overall, Royal Palms is a nicely located building with family friendly amenities.

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AL
Reviewed 8 August 2013 for a stay in July 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Older travelers
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Louisiana
Reviewed 29 June 2013 for a stay in June 2013
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

Travellers are raving about these Gulf Shores hotels

Georgia
Reviewed 6 June 2013 for a stay in May 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mobile County
Reviewed 16 May 2013 for a stay in April 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway People with disabilities
Older travelers Luxury-minded travelers
Rugged travelers
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
16 May 2013
We are so excited to hear about your trip to the beautiful Alabama Gulf Coast. Thank you for taking the time to comment on your experience at "Royal Palms 208" and with Kaiser Realty. We look forward to seeing you again along our sugar white sand beaches.
We encourage you to visit us online at www.KaiserRealty.com or call us at (800) 225-4853 for help with any of your future vacation needs.
We look forward to serving you and your family again soon!
Sincerely,
Kaiser Realty by Wyndham Vacation Rentals Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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