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Reviewed 27 February 2018

Its common to find buildings constructed recently to look like heritage structures but, the Swiss hotel is one of the oldest properties of Darjeeling. Great experience. Will definitely visit again and stay there.

Room Tip: Stay in the cottage rooms
  • Stayed: February 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Prashant P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 27 March 2018

Dear Guest,

Namaste!

Thank you for staying at Summit Hotels & Resorts and for your valuable feedback on this forum.

At Summit Hotels & Resorts our effort is to offer an unparalleled hospitality experience and create delightful moments for our guest whenever they choose to stay with us.

I am glad that you enjoyed our services & facilities throughout. Your words of appreciation is shared with the entire staffs and they are happy to hear from you.

Yours in Hospitality,
Wangdup Lama
Unit Manager
Summit Swiss Heritage Hotel
Reservation: info@summithotels.in
+91838877888/9069956664

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018

Myself & my family stayed for one night by considering the location in the City. We had very bad experience at every aspects during our stay. The condition of the rooms were very bad. Electric mattress which was not working. Non operational bonfire space. Bathroom is dirty with drainage smell and half broken door, wet towels. Amenities are not placed as per the occupancy need to ask several times. All the Housekeeping staff were very slow. Front desk of the Hotel was not at all responsive to information & other services.
Won't recommend to stay there. Extremely disappointed.

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Rohit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2018

Hotel has great colonial era feel intacted, great service super view and location , its quite at hotel grounds and lively area in neighbourhood.Breakfast a must. Its good for people going for slow moving travel .

Room Tip: choose room facing towards Kanchanjanga Peak
  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank antrikshlp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 19 February 2018

Dear Guest,

Namaste!

Thank you for taking the time to share your experience at Summit Hotels and Resorts on TripAdvisor.

I am delighted to read about your impressions about the quality of our property combined with the personalized service we extend to our guests. We always make sure of taking care of your comfort and leisure.Your words of appreciation shall go a long way to motivate them to continue to deliver a high level of service to our valued guests.

We wish to be at your service again and look forward to welcoming you in the near future.

Yours in Hospitality,
Guest Relations Dept.
Summit Hotels and Resorts
Reservations: 8388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018 via mobile

The hotel in snaps looks great and seems to be a memorable one, however the ambience of the rooms are not up to the mark. In room we have space for bornfire which is not operational and it's too cold. Amenities are not placed as per the occupancy need to ask several times. Overall staff was good and helpful need to be managed property properly and last but not least after hurdles thanks to Aman for providing a electric matteress which was warm enough and my kid could have a pleasant sleep. Thanks to Restaurant ladies for all the special food served to my little one.
God bless you all

Stayed: February 2018, travelled as a couple
Thank Rocks003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 19 February 2018

Dear Guest,

Namaste !

Thank you for choosing to stay with Summit Hotels and Resorts and also for investing your precious time in putting up a detailed review in this forum.

We are overjoyed to know that you really like the hotel along with the hospitality and services offered to you. Our efficient team always strives their best everyday in providing the best of services to our valued guests. the entire team is motivated by your feedback.The area of concerns mentioned by you has been taken positively by us, and our management is working for it. We assure you by your next visit you will see all the necessary changes to it.

We welcome you whole heartedly in not so distant future.

Yours in Hospitality,
Guest Relations Dept.
Summit Hotels and Resorts
info@summithotels.in
8388877888

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

We stayed in the Summit Swiss Heritage Hotel between 24th and 27th January 2018. To start with, the hospitality was remarkable.

Saujanya, the host was extremely genial and proficient. She is very well informed and swift in arranging allied facilities, that made our visit a smooth experience.

The classic European architecture of red and white stands calm overlooking the Darjeeling hills. The cottage in which we were staying (Kabru) was impeccably cozy and comfortable. We went in peak winters with temperature ranging between 4 degrees and -1 degree Celsius. We never had a tough time given the facilities (electric bed warmers and room heater, geyser) spending time in the resort. My parents who are in their early sixties too had an appropriately comfortable stay.

Apart from this, the best part about staying in this heritage resort is you can witness the magnificence of the Kanchenjunga Range right from your window. You do not need to go to tiger hill which is a nearby popular morning destination to witness the spellbinding sunrise over the Kanchenjunga. The view available right in the comfort of your lawn. Photographers can use the metal staircase as the vantage point to capture the mountain range.

The Darjeeling station is a 5 min car ride from the resort and the resort authorities provide with very punctual and professional chauffeurs. The Darjeeling Mall is 700 meters away and is a 15 min walk. Cabs are readily available.

The restaurant in the resort is well equipped and staffs are very co-ordial. Food is decent. They efficiently arranged for an early breakfast on the day we were leaving at a freezing cold of 1 degree Celsius on the 27th of January.

Overall thanks to Saujanya and Aman, the host, the restaurant staffs, the chauffeurs and housekeeping staffs for such a cordial hospitality.

Room Tip: Kanchenjunga Cottage is the largest. Kabru Cottage is the most attractive.
  • Stayed: January 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Shouvik_Nandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 19 February 2018

Dear Guest,

Namaste !

Thank you for choosing to stay with Summit Hotels and Resorts and also for investing your precious time in putting up a detailed review in this forum.

We are overjoyed to know that you really like the hotel along with the hospitality and services offered to you. Our efficient team always strives their best everyday in providing the best of services to our valued guests. the entire team is motivated by your feedback.

We welcome you whole heartedly in not so distant future.

Yours in Hospitality,
Guest Relations Dept.
Summit Hotels and Resorts
info@summithotels.in
8388877888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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