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Reviewed 1 February 2018 via mobile

The hotel in snaps looks great and seems to be a memorable one, however the ambience of the rooms are not up to the mark. In room we have space for bornfire which is not operational and it's too cold. Amenities are not placed as per the occupancy need to ask several times. Overall staff was good and helpful need to be managed property properly and last but not least after hurdles thanks to Aman for providing a electric matteress which was warm enough and my kid could have a pleasant sleep. Thanks to Restaurant ladies for all the special food served to my little one.
God bless you all

Stayed: February 2018, travelled as a couple
Thank Rocks003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 19 February 2018

Dear Guest,

Namaste !

Thank you for choosing to stay with Summit Hotels and Resorts and also for investing your precious time in putting up a detailed review in this forum.

We are overjoyed to know that you really like the hotel along with the hospitality and services offered to you. Our efficient team always strives their best everyday in providing the best of services to our valued guests. the entire team is motivated by your feedback.The area of concerns mentioned by you has been taken positively by us, and our management is working for it. We assure you by your next visit you will see all the necessary changes to it.

We welcome you whole heartedly in not so distant future.

Yours in Hospitality,
Guest Relations Dept.
Summit Hotels and Resorts
info@summithotels.in
8388877888

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

We stayed in the Summit Swiss Heritage Hotel between 24th and 27th January 2018. To start with, the hospitality was remarkable.

Saujanya, the host was extremely genial and proficient. She is very well informed and swift in arranging allied facilities, that made our visit a smooth experience.

The classic European architecture of red and white stands calm overlooking the Darjeeling hills. The cottage in which we were staying (Kabru) was impeccably cozy and comfortable. We went in peak winters with temperature ranging between 4 degrees and -1 degree Celsius. We never had a tough time given the facilities (electric bed warmers and room heater, geyser) spending time in the resort. My parents who are in their early sixties too had an appropriately comfortable stay.

Apart from this, the best part about staying in this heritage resort is you can witness the magnificence of the Kanchenjunga Range right from your window. You do not need to go to tiger hill which is a nearby popular morning destination to witness the spellbinding sunrise over the Kanchenjunga. The view available right in the comfort of your lawn. Photographers can use the metal staircase as the vantage point to capture the mountain range.

The Darjeeling station is a 5 min car ride from the resort and the resort authorities provide with very punctual and professional chauffeurs. The Darjeeling Mall is 700 meters away and is a 15 min walk. Cabs are readily available.

The restaurant in the resort is well equipped and staffs are very co-ordial. Food is decent. They efficiently arranged for an early breakfast on the day we were leaving at a freezing cold of 1 degree Celsius on the 27th of January.

Overall thanks to Saujanya and Aman, the host, the restaurant staffs, the chauffeurs and housekeeping staffs for such a cordial hospitality.

Room Tip: Kanchenjunga Cottage is the largest. Kabru Cottage is the most attractive.
  • Stayed: January 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Shouvik_Nandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 19 February 2018

Dear Guest,

Namaste !

Thank you for choosing to stay with Summit Hotels and Resorts and also for investing your precious time in putting up a detailed review in this forum.

We are overjoyed to know that you really like the hotel along with the hospitality and services offered to you. Our efficient team always strives their best everyday in providing the best of services to our valued guests. the entire team is motivated by your feedback.

We welcome you whole heartedly in not so distant future.

Yours in Hospitality,
Guest Relations Dept.
Summit Hotels and Resorts
info@summithotels.in
8388877888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

This hotel was not for me.Do we have any criteria for star rating of hotels in tripadvisor ? the photos, ratings are misleading. Room rates do not give you any indication of the hotel condition. This is a very old property, bath room is very small with not even space to keep the towels! Room are smelly which was accepted by hotel and was attributed to wooded constructions. This is an old property and only positive is its location and responsive management. the Summit Group management after some prodding from hotel team on my strong demand agreed to shift to their other hotel in Darjeeling and my sincere thanks to them for this.Overall an ill maintained heritage hotel.

  • Stayed: January 2018, travelled with family
    • Location
    • Rooms
    • Service
3  Thank ranjan5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2018 via mobile

The hotel is very old and not maintained properly. Not expected from Summit group. The rooms have equipment’s which are all “ heritage”. The geyser takes hours to warm water . This is a killer during winter. Was given a cottage like room “ Sinolchu”. The interior shows heritage style with non functional fire place but dark and windows without any view. There was a room heater with blower which was initially good but conked off after one night run. They replaced the same with heating rod which didn’t warm the room even after 12 hours. The hotel does not have spare room heater for guests. This is awe full during. The view from the hotel lawn is good though half the are is covered by new construction. The Mall Road is walkable , around 10-12 min walk. Caveat : don’t buy water cost Rs 70 a bottle !!! . Overall a very bad experience

Stayed: January 2018, travelled with family
Thank Kaushik D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2018

this time my 15 days trip in west Bengal makes more comfortable and worthy when it comes to summit Swiss in Darjeeling, Saujanya the front office girl her cooperation, hospitality bring huge comfort to my family, Their service was UN-comparable, Cleanliness, housekeeping maintenance was gr8, Actually they have the team work that's wat a customer need. view from the hotel was excellent.

  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank rahat2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this reviewResponded 21 January 2018

Dear Guest,

Namaste!

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us.

We pride ourselves in providing our guests the Signature Summit experience and appreciation from guests further encourages and motivates our team to provide the best hospitality. You are very valuable to us and I am glad that you are consistently happy with the service and the product.

We look forward to welcome you to the hotel and I am sure you will have a wonderful time as always.

Yours in Hospitality,
Guest Relations Manager
Summit Hotels and Resorts
Reservations: 8388877888
info@summithotels.in

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