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Reviewed 7 March 2018

The resort is relatively modern, clean, and quiet. There's an excellent view of Mt Kanchenjunga right from the hotel - so if you're planning to go a Kanchenjunga sunrise tour - reconsider! The view at Sterling is just as good, without the huge crowds of tourists.
We had both breakfast and dinner at the hotel - the food was good, a big buffet selection, Western prices.
Here's the thing: we went in the middle of winter, and the rooms were cold. There was a small electric heater in my room which was woefully inadequate for winter, and the hot water only ran hot for a few minutes, so you can forget about long luxurious hot showers. I imagine in other seasons the resort is a perfect place to stay, but if you don't like being cold, consider some of the more expensive options in Darjeeling.

  • Stayed: January 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Olga K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Sterling Darjeeling, responded to this reviewResponded 12 March 2018

Dear Ma'am,

Namaste!

It was a delight to host you at Sterling – Darjeeling.

The view of Kanchenjunga is truly a sight worth a million words and we are glad that you could access it through our resort. Thank you for commending our dining men. We apologize for the inconvenience and have asked the Resort Management Team to look into it immediately.

We hope you choose us again as your hospitality partner.

Sincerely,

The Sterling Holidays Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018

Wasnt very impressed with the staff, I guess being Indian knowing people from up north, I was expecting more warmth, but I guess times have changed and people are more 'professional'
Here is my review:
Hotel: Overall was ok, location was excellent, you can see Kanchenjunga from this hotel, there is a viewpoint within this hotel.
Food: Slightly above average, the breakfast spread is quite diverse and they do change it, so its not the same everyday
Service / Staff: Staff at the restaurant were ok, room service was bad, I had a leaking faucet which I asked them to fix, even on the third day, it was still leaking and with temperatures at 6 degrees its not cool (no pun intended) to step in a a puddle of water.

Room Tip: Choose the rooms closer to the viewpoint / north side
  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Suman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Sterling Darjeeling, responded to this reviewResponded 12 March 2018

Dear Sir,

Namaste!

Thank you for sharing with us a detailed description of your stay at Sterling – Darjeeling.

Please accept our deepest apology for the disappointment caused. Our staff members are expected to behave in the most professional manner and we are saddened to know that our standards were compromised. We are glad that our resort’s scenic location added much joy to your stay. Thank you for sharing your room tip.

We hope you give us another chance to host you and pamper you in the typical Sterling way!

Sincerely,

The Sterling Holidays Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018

Well maintained property with nice courteous staff. Very nice and spacious cottages.Would have liked the food to have more variety and better taste, but the staff were very helpful. Overall experience was very satisfactory.

Room Tip: Rooms facing the entrance are warmer while the cottages are roomier and with a beautiful view.
  • Stayed: February 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Ashok K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Sterling Darjeeling, responded to this reviewResponded 14 March 2018

Dear Sir/Ma'am,
Namaste!

Thank you so much for vacationing at Sterling – Puri and sharing your valuable and positive review.

We are glad that we could impress you with our amenities. We have shared your suggestions with the F&B Team. Our staff members would delighted to know that they could impress you with their hospitality. We are sure fellow travellers would find your room tip handy whenever their holiday at Sterling – Puri.
We look forward to welcoming you again in our expansive range of resorts across India.

Sincerely,
The Sterling Holidays Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018

A very good sterling property. Renovated and replenished. Ambience wise, staff , restuarant and food. No complaint.
Main building houses Guest rooms around 30 in number 9 to 10 on each floor. These are the basic rooms.Reception ,Restuarant/Bar Lounge etc are also in main building. Guest rooms are quite spacious with all amenities. TV fridge tea kettle God sized king bed A/C heater to keep you cozy. hot water available 24 hrs with shower in bath room.
All other types of rooms are spread out in clusters downhill.
Guest rooms are without kitchenette.
we were allotted studio with kitchenette but it required a lot of walking so opted for Guest room in the main building which has a lift and resturant also. Another sore point with Studios. it does not have A/C heater installed and an old style small heater is provided which can not heat up a big room esp if you are on upper floor.
So far so good.
Now the draw back.
From the gate to reception it is steep climb not at all walkable for atleast senior cityzens even with normal knees.
Secondly it is located in Ghoom and the last 1-2 km road is a narrow bumpy ride.
Taxi is a must for going out and coming back which costs Rs 400/- from the reception one way. Cost wise its o.k. On return if you can negotiate it can be 300/
Staff very helpful and courteous.

Room Tip: All guest rooms are similar.Studios are bigger with kitchenette But will be cold.
  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank DrAshokGupta_Ldh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Sterling Darjeeling, responded to this reviewResponded 3 May 2018

Dear Sir/Ma'am,
Namaste!

We thank you for a detailed description of your stay at Sterling – Darjeeling.

We are delighted to know that our amenities and staff members could add much joy to your stay. We are concerned to know that you had to face inconvenience while reaching to your rooms. We are sure fellow travellers would find your in-depth review of our resort and prices to access to major tourist attractions much handy.
It was a pleasure to host you.

Sincerely,
The Sterling Holidays Team

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Reviewed 22 February 2018

The property is very good and very well maintained. The staff is very cooperative and helpful. The food is also really great at the property. This is a beautiful hotel with spacious, well-appointed rooms and spectacular views of Darjeeling. The staff were also very helpful, ready to assist us with any questions we had. We would definitely stay here again.

Thanks
Puneet Sharma, Room No 1004, 20th Feb to 21st Feb,FAM Trip by BTM

  • Stayed: February 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Puneet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Sterling Darjeeling, responded to this reviewResponded 3 May 2018

Dear Sir/Ma'am,
Namaste!

We are elated to learn that you had a memorable stay at Sterling – Darjeeling.

Sterling – Darjeeling aims to be the perfect fusion of nature and hospitality and we are glad that you enjoyed yourself to the fullest. Thank you for commending our staff members. They would be elated to know that they could make you feel welcomed.
We hope you choose us as your hospitality partner again in the near future.

Sincerely,
The Sterling Holidays Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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