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All reviewsgentle staffwe ordered room servicemain marketfamily roomhotel location isviews of the mountainsexcellent viewbreakfast spreadview roomrooms are bigpleasant stayvisit darjeelingon arrivalexcellent staydarjeeling tealemmonroad
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Reviewed 7 March 2018

We availed the Family Suite. The room was neat and clean with most modern conveniences.
The view of Kanchenjunga from the room was beautiful.
For a family of 4, we felt the room was a little cramped
Overall service was excellent

Room Tip: A moderate walk 20 mins away from all the action.
  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Arup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Hermon Hotel & Spa, responded to this reviewResponded 27 March 2018

Dear Guest,

Namaste!

Thank you for staying at Summit Hotels & Resorts and for your valuable feedback.

We are delighted to know that you had a wonderful stay with us. I am glad you enjoyed the services & facilities provided to you by our staffs. We are grateful and shared your kind words with team and they are happy to hear from you.

Assuring you a pleasant stay again & looking forward to your next visit.

Yours in Hospitality,
Karma Rai
Unit Manager
Summit Hermon Hotel and Spa
Reservations: +91 8388877888/ 9069956664
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2018 via mobile

Absolutely pleasant and fine stay with attention to details on every aspect. Good services too. The property is good too.
However the resort could have been less cramped. There is absolutely no parking space and no open space at all. Adding some open space to the property could have been really good.

Stayed: February 2018, travelled with family
Thank DebrajD43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Hermon Hotel & Spa, responded to this reviewResponded 27 March 2018

Dear Guest,

Namaste!

Thank you for staying at Summit Hotels & Resorts and for your valuable feedback.

We are very delighted to receive a positive feedback from your end. I am glad to know that you liked our spacious rooms and enjoyed our services & facilities provided to you by our staffs.

Summit Group believe in working together as a team to create beautiful memories for our guests and i am glad to note that we were able to serve you well.

The place of improvement & up-gradation as mentioned by you would be taken care of with immediate effect.

Assuring you a wonderful stay again & looking forward to your next visit.

Yours in Hospitality,
Karma Rai
Unit Manager
Summit Hermon Hotel and Spa
Reservations: +91 8388877888/ 9069956664
info@summithotels.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2018 via mobile

We got moved to this hotel after refusing the one we were booked in to, and the staff bent over backwards to look after us. Our room was cosy and modern, the water was hot and we were offered both an electric blanket and heater to keep us warm during our stay.

The food was lovely too, however they need to do something about the temperature of the restaurant, it’s not enjoyable sitting in the freezing cold to eat!

All in all was a great stay.

Stayed: January 2018, travelled as a couple
Thank Hannah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Hermon Hotel & Spa, responded to this reviewResponded 1 March 2018

Dear Guest,

Namaste!

Thank you for taking time out and posting your experience at Summit Hermon Hotel on TripAdvisor.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am elated to know that you had a wonderful stay with us. As a hotel, we pride ourselves in the fact that our guests feel at home and we are glad our courteous staff made you feel the same. It was indeed an honor for us to serve you successfully and take care of all your needs. However, your concern regarding the restaurant heating has been taken positively by the management and we will definitely be working towards it.

It was a pleasure having you stay with us and we look forward to the opportunity of welcoming you back again.

Yours in hospitality,
Guest Relations Manager
Summit Hotels and Resorts
Reservations: +91 8388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018

The hotel is fantastic and services are really excellent. Rooms are in excellent condition with loaded amenities. clean washroom... safe for staying in darjeeling
The breakfast options are really great and we really enjoyed it, specially restaurant team is really very very excellent.
I would definitely recommend this hotel

Room Tip: clean washroom... mattress with heater and quality food
  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank YogeshK1292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Hermon Hotel & Spa, responded to this reviewResponded 27 February 2018

Dear Guest,

Namaste!

Thank you for choosing to stay with us and also for posting a review for us in this forum.

It is delightful for having to receive such positive feedback from our valued guests knowing that you had a pleasant stay with us. Our team of dedicated personels always strive their best in providing services to the guests. Our first priority is to make our guest feel at home. Glad that we lived up to your expectations.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Regards,
Guest Relations Department
Summit Hotels and Resorts
Reservations: +91 8388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018

When one lives far away from their loved ones it almost makes you feel helpless to not able to do something special for that person. That person in my life is my wife and being apart in another country I felt helpless to not be able to give her a perfect gift for Valentine's Day. Summit Hermon Hotel and Spa made that possible! With the help of Ms. Roshni Tamang, my wife was able to enjoy a beautiful afternoon at the spa and she came out relaxed and delighted. The service was impeccable and the whole set up was professional. On behalf of my wife and myself, thank you and we will be visiting again very soon!

  • Stayed: February 2018, travelled as a couple
    • Location
    • Service
Thank AtanuMajumdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Hermon Hotel & Spa, responded to this reviewResponded 27 February 2018

Dear Guest,

Namaste!

Thank you for choosing to stay with us and also for putting up a review for us in this forum.

We are glad to know that your stay with us went well and that you enjoyed it. We have a team of highly driven young representatives in each department to take care of our guests in terms of providing best services. We leave not a single stone unturned in providing the best of services and assistance to our valued guests.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such time to cherish!

Regards,

Guest Relations Department
Summit Hotels and Resorts
Reservations: +91 8388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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