Staff members are caring and friendly, Russel at The Main Street is extremely sweet.
The Filter Coffee at The Main Street is the best we have had in Chennai. Food is overall good, however the Room Service Menu is very limited, although the Room Service Staff are very understanding and helpful.
Property needs a revamp, for instance there is trace of cigarette smell in rooms sometimes. Friday and Saturday nights the music that comes from the Pub is very loud and can be heard in the room. So we recommend a higher up floor for staying. Executive Suite Rooms are great.
The Coconut Milk Massage was very ordinary (cold thin coconut milk) and expensive. But the spa overall is very nice. Suggest getting normal oil massages over special Spa Treatments.
Also, The Crown is a nice roof top restaurant with a lovely view and ambience.