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“Average and ordinaryt”

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Hotel Oriental Aster
Ranked #83 of 489 Hotels in Mumbai
Certificate of Excellence
Reviewed 30 November 2017

We stayed there for one night as a last minute booking. I am glad it was only one night. The hotel is reasonably located for the Domestic and International airports but other than that has very little else going for it.
It is clean and the rooms are adequately sized, but amenities and services are poor. The frayed towels and clumsy furniture shoes that the hotel is dated and needs a refresh.
To it's credit, the restaurant food quality was good and the prices reasonable. Due to the Pharmaceutical exhibition the room rate was extraordinary approaching thee rack rate but I am sure on a "normal" day it will be better.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Kalyan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamOrientalAster, General Manager at Hotel Oriental Aster, responded to this reviewResponded 1 December 2017


Dear Guest,

Greetings from Oriental Aster!

Thank you for taking the time to tell us about your experience Hotel Orienbtal Aster!. I am sorry that your experience did not meet your expectations allow me to express my sincere apologies.

Please rest assured your feedback was been addressed with the concerned teams for their immediate attention.

Our Hotel rooms are designed after an extensive market survey with an intention of best utilization of the space available.
Our relationship with our guests is of paramount importance to us. I trust this experience will not alter your perception of our service standards and that you will give us the opportunity of welcoming you again soon.

Meanwhile, if I can be of any assistance, please do not hesitate to contact me.

Regards,
TEAM ORIENTAL ASTER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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18 - 22 of 221 reviews

Reviewed 11 November 2017 via mobile

What I remember most is K.k's nature,and overall staff nature is good,good experience being here.Fast lifts,nice breakfast.Room service was great.Good food,nice ambience at restaurant,good song selection.

Stayed: November 2017, travelled on business
Thank Akshay7275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamOrientalAster, General Manager at Hotel Oriental Aster, responded to this reviewResponded 13 November 2017

Dear Guest,

Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice.

We are glad to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

We have shared your feedback with Mr KK and he was thrilled to learn about your experience at the hotel

Do keep in touch when travel plans bring you back to Mumbai.

Regards,
TEAM ORIENTAL ASTER

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Reviewed 21 September 2017 via mobile

A very ordinary hotel, with nothing great about it. Small corridors, limited reception, super thin lifts... Crap, don't have anything else to write about... Glad it was just 1 night stay, that too when t24 was all booked. Hope the rains allow me to move ahead.

Stayed: September 2017, travelled on business
Thank PremStrums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamOrientalAster, General Manager at Hotel Oriental Aster, responded to this reviewResponded 23 September 2017

Dear Guest,

Thank you for staying at Hotel Oriental and for taking the time to review us on Tripadvisor.

Our Hotel and the hotel rooms are designed after an extensive market survey with an intention of best utilization of the space available, Based on location being in Mumbai the Financial capital of the country and our 5min Proximity to the Mumbai airport we have positioned our Hotel to be a value for money business segment hotel.

However, we appreciate you sharing this feedback with us.

We hope to welcome you again soon and in the meantime, We remain at your disposal should you require any further assistance

Regards,
Team Oriental Aster

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Reviewed 22 August 2017

Hotel was about five minutes from the International Airport and 10 from the Domestic terminus. Nice breakfast spread and good room service. Food preparation was also quite good. Staff decent and courteous. However, a little bit of inexperience is reflected when they do not top up the complementary Tea and Coffee accessories in the rooms on a daily basis. Stay was very good, otherwise.

Room Tip: Take rooms on higher floors
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  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Anil29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamOrientalAster, General Manager at Hotel Oriental Aster, responded to this reviewResponded 24 August 2017

Dear Guest,

Thank you for taking the time to review us on Tripadvisor.

Your feedback is most gratifying as it is our endeavour to ensure that our guests have memorable experiences each time they stay with us.

Your kind words have been passed on to our teams. This will certainly motivate them to keep up the good work.

My team and I assure you of our best services at all times.

We look forward to welcoming you again soon

Regards,
Team Oriental Aster

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Reviewed 22 August 2017

First thing, it is not a 4 star property. Don't be lured!

Good thing is it is close to Terminal 2 of Mumbai International Airport and it will take you even less than 10 minutes to reach. Hotel provides free private transfer. Location to airport is good, but locality is not that good. OK types. Local restaurants nearby. Check in was smooth, welcome drinks on arrival, FREE WIFI. Now, improvement areas :

1. When we arrived, i see, there was no ramp to stroll the luggage though staff helped .

2. Hotel staff needs to learn some basic hospitality manners. At reception, lady was sitting and talking, while you should stand and talk when guests arrive.

3. At breakfast, staff did not greeted with Good Morning, but straight away asked for 'Room No, ? ' .. POINT TO BE NOTED

4. Since not a very large hotel, breakfast spread is also small. A day before, i asked if they serve croissants , they said NO. No problem. But thought, they would arrange.

5. Rooms are pathetic. We stayed luxury room 405. Where is the luxury dont know,. No fresh air, no window. A squared room, ceiling fan rolling under the LED bulb, and shadow comes down on you, which will distract you too much, and you cannot read anything. Like a Ghost Room. I dont know with what thought you made such rooms man.

6. We asked the staff to make our room twin bedded, the gentleman never returned, may be flown to Honolulu !

I didnt see any worth , much what i pay for this hotel.

Room Tip: at your choice. no room has window.
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  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank LOKESH C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamOrientalAster, General Manager at Hotel Oriental Aster, responded to this reviewResponded 24 August 2017

Dear Guest,

Thank you for staying with us and for taking the time to tell us about your experience.

We are extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel.

Please be rest assured that we have taken the appropriate measures to address the problem with the concerned departments and to take preventive measures.

Our relationship with our guests is of paramount importance to us and it is our hope that you will give us the opportunity to better serve you in the near future.

Regards
Team Oriental Aster

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Oriental Aster

Address: 45 Near Cigarette Factory | Near Cigarette Factory, Chakala, Andheri East, Mumbai 400099, India (Formerly Hotel Suresha)
Region: India > Maharashtra > Mumbai > Vile Parle East
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #83 of 489 Hotels in Mumbai
Price Range: $90 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Oriental Aster 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
The newly renovated Hotel Oriental Aster (formely Hotel Suresha), a modern business hotel coupled with its strategic location makes it a perfect choice for your business or in transit stay. Hotel Oriental Aster, under new ownership, with its newly renovated 40 rooms are fitted with all contemporary amenities including LCD TV's, mini bar, split air-conditioner and safety locker. The new in house restaurant, 99 East, serving local and international cuisine will take care of your taste buds during your stay. Our customizable conference meeting facilities are ideal for businesses to have meetings and banquets at your doorsteps. Wi-Fi, 24 hour in-room dining, 24 hour front desk with currency exchange facility and car rentals are some of the services you can avail of during your stay with us. Hotel Oriental Aster located in the bustling Mumbai City is just 1km from the Mumbai international airport, 3 kms from the domestic airport and 4kms from the Andheri railway station and highway bus stand. It is just 5 kms from MIDC, the corporate hub of Mumbai. ... more   less 
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