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“Newly refurbished rooms were disappointing” 3 of 5 bubbles
Review of JW Marriott Mumbai Juhu

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JW Marriott Mumbai Juhu
Ranked #18 of 428 Hotels in Mumbai (Bombay)
Certificate of Excellence
Australia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Newly refurbished rooms were disappointing”
3 of 5 bubbles Reviewed 8 April 2012

The bad:
The recently renovated rooms seem quite small and a little dark. My TV was not hung correctly and was crooked in the hole in the wall. The kettle/mini bar cupboard wouldn't stay shut and the light was unable to be switched off, so I had to put my bag against it to keep it closed. I dislike the design of the bathroom and having to walk through the toilet to get to the shower.

The noise insulation is terrible and I was regularly woken by other guests and staff having mobile phone conversations in the hallway. I was also next to the service elevator and storage rooms and the doors were noisy slamming shut.

The good:
Buffet breakfast is always good with fresh juice and a wide variety of vege and non-vege items.
The room was clean and serviced regularly. The bed was extremely comfortable. Staff, as usual, were very helpful having a bag repaired and getting the doctor for me. Airport pick up was seamless.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Cewek_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this review, 21 April 2012
Dear Guest,

We do appreciate you taking time out to share with us your experience while at our hotel.

We take all feedback seriously, and have shared your valuable feedback with the relevant teams to assure you of a better experience the next time.

Thank you for your kind words. It gives me pleasure to note that you liked the services offered by our housekeeping, front office and restaurant team.

We sincerely await the opportunity to welcome you once again.


Best Regards,
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,979 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (481)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
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English first
Dubai, United Arab Emirates
Level Contributor
138 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed 2 April 2012

a confused property tiny rooms, makes you feel you are staying at Ibis...chaotic check in...was there for an office conference. Conference facilities were good however food was repeatitive...

i would avoid staying here...especially with rude check in staff...

Room Tip: only suites please and if the check staff gives you attitude call teh general manager...
See more room tips
  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Manoj A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this review, 3 April 2012
Dear Guest,

We do appreciate you taking time out to share with us your experience while at our hotel.

We are pleased to inform you that our property has undergone a refurbishment and we sincerely look forward to having you come and experience them soon.

We take all feedback seriously, and have shared your valuable feedback with the relevant teams to assure you of a better experience the next time.

We await the opportunity to welcome you once again to the JW Marriott Mumbai.



Best Regards,
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 April 2012

My last trip to India was quite an experience. Our last day in India we spent the day/night in the Marriot Hotel. The welcoming from the staff is outstanding. The service is swift and the staff are all friendly and very helpful. Just as all the people of India. We were checked in within 20mins from driving into the hotel boom gates.

The rooms are very beautiful and clean. The views from the rooms are unfortunately not amazing as we had a view of a construction site. There is a gym and a nice pool to enjoy. We really enjoyed our stay at this hotel even if it was only for one night. The staff are friendly and efficient. The restaurant is nice with decent service.

This is an ideal hotel for short stays within Mumbai.

  • Stayed October 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Westleyvdb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this review, 3 April 2012
Dear Guest,

Warm Greetings.

Thank you for taking the time to share your experience while at JW Marriott Mumbai. Our first priority is our guests and I am glad to note that we met your expectations.

We are delighted that you had a memorable stay.

We sincerely await the opportunity to welcome you once again.


Best Regards,
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 27 March 2012

Everything from the aiport pick up, to the checkin was seamless. Very well organised, and stright forward process. The porter standing waiting for a tip is not really what you expect however for this level hotel.

The rooms are very nice, good amenities, and layout. Really love the rain shower, and although I did not try, the large bath looks inviting.

Check out was also quick and seamless, with all my FF numbers captured automatically.

Breakfast is very goog, especially love the fresh juice bar.

The location is quite far from the airport, 40 mins, and the roads and traffic are not great in front of the hotel.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank ExpatBren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this review, 3 April 2012
Dear Guest,

Thank you for taking the time to share your experience while at JW Marriott Mumbai. Our first priority is our guests and I am glad to note that we met your expectations.

We are delighted that you had a memorable stay.

We sincerely await the opportunity to welcome you once again.


Best Regards,
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mumbai
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

traffic is a nightmare outside and at first my family was annoyed with the smell of non vegetarian food in the lobby and we were planning to go to some other place, i wanted to register my annoyance to the management, i met lobby manager sudep sharma, he heard me patiently and apologized and suggested us to try some dinner options, very respectful and courteous, he askd us to try the indian restaurant and the evening was much better after that, we ate nice indian food (spicy but flavourful) the people were very nice and service was amazing, it was for the warmth of the staff wchic made our day, kudos to the staff in the hotel,i hope they will do something for the awful smell, rest all great, we will go there again next month (maybe not on a weekend) keep it up marriott

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank foodie222010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMM_GM, General Manager at JW Marriott Mumbai Juhu, responded to this review, 3 April 2012
Dear Guest,

We are delighted that you had a good experience while here at JW Marriott Mumbai.

Thank you for your kind words. It gives me pleasure to note that you liked the services at our specialty restaurant - Saffron. I have personally complimented the team at Saffron and conveyed your thanks to them. Our endeavor is always to exceed expectations.

As for the smell in the Lobby, we are working with a new service provider, and I am sure when you visit us next, you will smell the difference.

We sincerely await the opportunity to welcome you once again.


With best regards
Thomas Guss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Mumbai Juhu

Property: JW Marriott Mumbai Juhu
Address: Juhu Tara Road, Mumbai (Bombay) 400049, India (Formerly JW Marriott Hotel Mumbai)
Region: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Mumbai (Bombay)
#12 Business Hotel in Mumbai (Bombay)
#13 Family Hotel in Mumbai (Bombay)
#17 Romantic Hotel in Mumbai (Bombay)
#17 Luxury Hotel in Mumbai (Bombay)
#17 Spa Hotel in Mumbai (Bombay)
Price range (per night): $253 - $467
Hotel Class:5 star — JW Marriott Mumbai Juhu 5*
Number of rooms: 355
Official Description (provided by the hotel):
The JW Marriott Mumbai is situated on the sands of Mumbai’s popular Juhu Beach with a breathtaking view of the Arabian Sea. This five star luxury hotel is located in the heart of the suburbs, enjoying close proximity to the commercial & industrial estates in North Mumbai as well as the tourist hub of South Mumbai. The hotel provides the perfect destination to both business & leisure travellers. It is equipped with a state of the art Business Centre, Conference facilities, indoor & outdoor Banquet spaces and the award winning Quan Spa. JW Marriott Mumbai also houses some of the city’s most renowned restaurants & lounges offering a host of various authentic culinary experiences. The hotel is situated only 20 minutes away from both the domestic & international airports. ... more   less 
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Also Known As:
Jw Marriott In Mumbai
Jw Marriott Hotel Mumbai

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