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“Wonderful base to explore Mumbai from”

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The Emerald - Hotel & Service Apartments
Ranked #93 of 454 Hotels in Mumbai (Bombay)
Adelaide, Australia
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Wonderful base to explore Mumbai from”
Reviewed 19 September 2012

We were initially booked in for five nights but needed to extend our stay and ended up staying for two weeks. We were two famiies travelling together and had a studio room and a deluxe room. The location at Juhu Beach was perfect, near some great restaurants, the beach and many of the sites we wanted to visit. The visit started well with our complimentary airport pick up. The rooms were perfect for our needs - clean and well equipped, particularly by Indian standards. The buffet breakfast, included, was incredible with a huge selection of both local and western food. We didn't need lunch on most days. The staff really looked after us with excellent service at all levels. After spending some time in Kerala and a few nights in Colaba we decided to have our last night at The Emerald and we were upgraded to a two bedroom apartment which was total luxury and much appreciated. I will definitely stay here when I next travel to India

Room Tip: Have found in India it is good to pay a little extra and go for a deluxe rather than a standard room
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Denine2508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this review, 25 September 2012
Dear Guest, Thank you for posting your experience with us. It pleases us to read that you had a pleasant stay at the Emerald. At Emerald, we emphasize on making you feel at home and have been successful. We await to welcome you again and give you a better stay.
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392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
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English first
Adelaide
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 September 2012

We were booked at the Emerald initially for 9 nights, but needed to extend our stay to 18 ( at the same nightly rate and inclusions as our original internet booking). It started very well with our complimentary airport pickup to our airport drop off when we left.
The studio room was roomy and had a lovely view of the tropical garden next door, with the kites ( native bird of prey) circling and landing in the palm trees, the occassional indian ringneck and of course, pigeons) You feel safely buffered from the bustle of the busy Juhu Tara Road.
The room had a small but functional kitchenette, with cooking utensils and pans etc. The floors and bathroom were cool, beautiful marble. The wall tiles in the bathroom could do with a grout scrub but but the shower was spacious and vanity and toilet clean. The exhaust fan was quiet and good lighting throughout the studio, even a night light.
Room cleaning was throrough, and apart from us leaving our towels hanging to prevent daily laundering they were changed everyday.
We used the free wifi in the lobby, the ( 1st 30 minutes free) business room, with 3 desktop pc's, printer etc, and paid for wifi in our room on occassion. All easy options depending on your needs at the time. Front desk staff are happy to help with all sorts of things, iuncluding changing currency.
Our package included buffet breakfast and it was always lovely, and the hot dishes changed every day, as did the fresh juice and flavoured lassi. My partner had not eaten exclusive vegetarian fare before and had surprisingly no cause for complaint.
We indulged with room service a few times, and we were always pleased. From taking the order, to delivery and the meal itself. All good.
Dinner in the Saphire restaurant was always a pleasure and the no-fat, zero oil menu is great. I would definitely recommend the dahl masala and the clear soup. The service was always impecable, but sometimes a little intrusive.
We availed upon the private car/driver service a few times as we had to get to Andheri, and we pre booked and paid. Once they were quite late in picking us up but, the front desk staff called the manager, the car arrived shortly afterwards, and we still got there on time. (We always gave ourselves 30minutes to an hour leeway on getting anywhere.The traffic can be totally mad)The drivers always polite with passable to excellent English, and cars spotless, and you feel safer in the larger SUV's.
In summary the staff are plentiful, efficient and helpful, the rooms clean and comfortable, and the food is excellent.
So if I need to stay in Mumbai in the future I will be returning to the Emerald, and would have no hestiation recommending it to friends and family.

Room Tip: If you are staying more than a couple of days, up grade to a studio or suite.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank landcruisergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this review, 5 September 2012
Dear Guest, Many thanks for posting your experience with us. We pride ourselves on our food and hospitality as you experienced. We try our best to make you feel homely as much as we can and makes us happy to make you feel so. I would pass on your compliments to the staff. We await to welcome you again and be rest assured your visit would be better one this time.
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Seattle, Washington
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 August 2012

This was the first and most expensive hotel we stayed at in India. Our room was quiet and had a nice view of a neighboring garden. The air conditioning kept everything cool and comfortable. It was the perfect spot to recover from jet lag in a loud city.
Its location in the up and coming Juhu district was nice too. 3 blocks to walk to the beach, 20 minutes to lots of great shopping, and great restaurants everywhere made it a convenient spot to acclimate.
The hotel offers several nice perks as well. They have a varied breakfast buffet and make omlettes to order. There is free wi-fi in the lobby, as well as a tiny business center with a couple of desktop computers and a printer for use. In the business center their is also a small library of loaner books.
We also tried the hotel restaurant's signature oil free thali for dinner and spent some time in their small bar. The food was very good, as well as the drinks. The bar tender was friendly and spoke impeccable English. Everyone on staff was able to provide directions and activity suggestions. They also hire cars on request, but we did not get this service.
The only downsides were: expensive laundry service (US prices), lack of room cleaning when staying for several days, and prices on mini bar items are 100-150% more expensive than street prices. Plus it was the most expensive place we stayed. After the luxury taxes it was roughly $100 USD a night. Even so I would stay there again during my jet lag recovery.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank beecantrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this review, 28 August 2012
Many thanks for posting your experience with us. Your review is valuable to us as it helps us improve. We consider your comments and will take the necessary steps. Hope to serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 July 2012

We were a group of 3 mothers and 4 kids and 1 youth, and stayed here for 2 nights in June 2011 and what a great time we had. We were given a 3 room apartment in the hotel, had daily breakfast. There is an attached coffee shop here. Even the cab drivers right outside were so helpful, and made sure we got a cab large enough to comfortable hold all of us and travel together during our holiday. I found this hotel to be extremely safe and family friendly and would recommend staying here to all without any fear or apprehensions

Room Tip: Please give your requirement clearly, and I think, you will get just the right deal
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  • Stayed August 2011, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrivingtotheHills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetanmehta, Owner at The Emerald - Hotel & Service Apartments, responded to this review, 31 July 2012
Many thanks for your positive review about your recent stay. Your review motivates us to strive better. We assure you a better experience at your next visit. Hope to welcome you back again with your family and friends in the future.
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Chennai
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 July 2012

I stayed here in June for a night for a short business trip. The hotel is least maintained and toilets are dirty needing a full renovation. I was given a room to which the way to reach the room was like a dungeon and was frightening. While booking the hotel online, they mention Free WIFI facility. When asked for using it, the receptionist says that there are 3 paid packages to use the WIFI and complimentary wifi is only available in hotel lobby. only good thing about the hotel is the location and decent standard room. defenitely not a 4* property. centralised AC only provides the cooling of a fan and nothing close to air conditioning.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mahaveer83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Emerald - Hotel & Service Apartments

Property: The Emerald - Hotel & Service Apartments
Address: Juhu Tara Road, Mumbai (Bombay) 400049, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#46 Spa Hotel in Mumbai (Bombay)
Price range (per night): $78 - $161
Hotel Class:3.5 star — The Emerald - Hotel & Service Apartments 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Emerald - Hotel & Executive Apartments has elegantly furnished Superior, Deluxe rooms as well as fully Studio / One / Two Bedroom furnished apartments to offer its guests. It is close to the airports as well the commercial areas of Bombay including the NSE and MMRDA Exhibition Grounds. Juhu Beach is located across the road from the hotel. The Hotel is located in the famous Juhu area which is the happening place of Bombay. The Hotel offers all the standard facilities and amenities to its Guests from the Corporate as well as Leisure segments. ... more   less 
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Also Known As:
The Emerald - Hotel And Executive Apartments
Best Western Emerald Mumbai
Mumbai Best Western
Hotel Best Western Mumbai
Best Western Hotel Mumbai

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