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All reviews pondicherry cafe club millesime le bar special thanks business district his team club floor keep up the good work excellent hotel great hospitality business trip indian restaurant excellent stay housekeeping staff front office breakfast spread coffee shop
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Reviewed 4 weeks ago

A beautiful hotel. Everyone was helpful , but then nothing is perfect for a fussy guest..lol.
I stayed on 2 different period in a week , on both occasions what stood out glaringly on service excellence is a gentleman name Myrone from the Front Office.

During my 1st nite stay on the 10/9 , he ensured we got a nice cozy room , kinda spacious and was very friendly with my queries and requirements. As I paid for Club Millesime excess on both times ,thus he took the trouble to clearly explain the facilities available.

Came back again on the 18/9 , he recognised us and instantly assisted us with my request. I would rate his approach and willingness to assist as 9/10. We left 2 luggages on the 11th before departing to another small city , came back to a intact luggages. That's confidence and reliability.

Another lady that reckons a mentioned is Oyster , also from the Front Office. Was very helpful on both occasions and handled our minor grievances rather well. She assisted in guiding us with information n Mumbai ,places of interest ,shopping and temple informations.

Great job Myrone , Oyster and the team.

Room Tip: I had tried 3 different type of rooms on different occasions , its spacious and comfortable. Leave it to the staff's.
  • Stayed: September 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Chandara2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 4 weeks ago

Bonjour Chandara2004

Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice.

It is heartening to note your appreciative comments about our hospitality, location and meticulous attention to detail. We are committed to consistently providing warm and efficient services to all our guests and compliments such as yours are most encouraging and will always be our greatest reward.

I hope we will have the pleasure of welcoming you and your team again soon to the Sofitel Mumbai BKC and rest assured we shall work harder next time to convert your experiences to best and earn that desired 5th star.

Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

All time great food and great service on top always .pondicherry team treat's us like family.amazing stay as we'll
Like to know mention few names chef Vividh,Noheed،Meethil,Vaibhav,Vinakak, Balise, Vighnesh and Vabhav spcl mention for Sagar
Rocking experience Just Love this place

Stayed: February 2018, travelled with family
1  Thank Shayan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 4 weeks ago

Bonjour Shayan S,

Thank you for your review on TripAdvisor.

We are pleased to note that your overall visit with us was more than 'exceptionally beautiful' and there were members of our staff who amazed you with their warm and efficient service. Thank you for specifically mentioning chef Vividh,Noheed،Meethil,Vaibhav,Vinakak, Balise, Vighnesh and Sagar who made your dining experience a pleasant one.

I am truly delighted you and your family enjoyed your time with us and left very satisfied with the food and service rendered.

We look forward to many more such dining experiences with you and your family and truly the pleasure was ours in having you all over.

Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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Reviewed 4 weeks ago via mobile


Huge options for breakfast in artisan to be selected from the menu and excellent food with great taste and the service they provide and atmost care they take during the entire dinning experience. special mention to hemangi and waiting to visit back

Stayed: September 2018, travelled with friends
Thank Nivediya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 4 weeks ago

Bonjour Nivediya,

Thank you for choosing to visit us at Artisan and for taking the time to share your appreciation online.

It is very pleasing to note that you enjoyed our french bistro offerings and were left floored with the pleasant service of Hemangi. They thank you for the mention and you have certainly left them feeling on top of the world with your good wishes.

We thank you very much for your recommendation and hope that Sofitel Mumbai BKC remains your preferred hotel for dining in Mumbai.

Sincèrement,
Biswajit Chakraborty
General Manager Sofitel Mumbai BKC

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Reviewed 4 weeks ago

Loved the vibe of the hotel, offering the best of French experience. Rooms are luxurious and there are plenty of dining options, though found them over-priced. Location is very good in the heart of BKC and my office was walking distance. Overall a good stay.

  • Stayed: September 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank SiaM108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 4 weeks ago

Bonjour SiaM108,

Thank you for taking the time to share such a wonderful feedback and for choosing our hotel as your accommodation choice.

We are delighted to read that you had an enjoyable stay and that you were pleased by the overall ambiance and facilities of the hotel. Your appreciation for the friendliness and assistance of our staff has been passed on to the team.

Additionally, I am glad to note that you enjoyed your dining experience, however as for your comment on the pricing, may I assure you that our rates are highly competitive and are priced in line with most luxury five-star hotels within the city.

We hope you will give us the opportunity of welcoming you again in Sofitel Mumbai BKC and convert your good experiences to best to earn that desired 5th star.

Sincèrement,

Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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Reviewed 4 weeks ago

Fantastic experience. Excellent room and Fabulous food. The rooms are luxurious and the people are courteous and willing to go extra mile for your comfort.
The spread at their Pondicherry Cafe is mind blowing.
An excellent getway for business and pleasure.

  • Stayed: August 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank amitnabar75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 4 weeks ago

Bonjour Amitnabar75,

Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice.

It is heartening to note your appreciative comments about our hospitality, location and meticulous attention to detail. We are committed to consistently providing warm and efficient services to all our guests and compliments such as yours are most encouraging and will always be our greatest reward.

Thank you once again for your patronage. It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.

Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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