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“The Black Hole of New Delhi” 1 of 5 bubbles
Review of Hotel Ajanta

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Hotel Ajanta
Ranked #62 of 705 Hotels in New Delhi
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1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“The Black Hole of New Delhi”
1 of 5 bubbles Reviewed 10 September 2012

I must say that I am sorely disappointed with this hotel and it is the biggest blip in my trip to India.

My friends and I booked 3 deluxe room and requested to stay on the same floor. The staff not only separated us into 3 different floors, they also gave us only ONE deluxe room and downgraded my friends to a standard room even though we paid for the deluxe rooms.

Throughout the 3 nights in the hotel, there was zero housekeeping. The floors were a little dusty due to the massive construction works.

The ultimate blow was delivered on the last 2 days when we requested for a late check out. The hotel manager asked for a fee of 7,400 rupees ( even more than my 3 nights combined and comparable to the 4 Seasons Hotel (4 star hotel) down the street) for an 8 hour hold of ONE room. Also, even though we have settled the fees for a cab down to the airport, the manager kept trying to holding us back and even insisted that we had to pay the same fees again.

All in all, I am disgusted by the front desk staff, especially so by the balding and bespectacled manager. I feel very upset that a hotel would resort to such underhanded means to con their own guest.

My advice? Pay a little more or go to other hotels around the area. Avoid this hotel. This is the black hole of New Delhi.

Room Tip: The rooftop cafe is nice place to chill.
See more room tips
  • Stayed September 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Joanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAjantaDelhi, Manager at Hotel Ajanta, responded to this review, 12 September 2012
Dear Guest,

As evident from the past reviews, we go out of our way to make amends when we may have slipped up.
But in this case, we feel your comments are a little uncalled for.

Guest satisfaction has always been a priority and I consider it my obligation to address each of your grievance:

- Special request like adjoining room are always subject to availability since rooms were not available together, we put you all in deluxe rooms on separate floors.
- Our rooms are not all the same, but the facilities of a deluxe room remain the same.
- Also, throughout your stay, you did not complain or ask for room change.
- Our rooms are cleaned when clients leave their room keys with us and put up the PLEASE CLEAN MY ROOM tag on the door.
Otherwise we feel you do not want to be disturbed.

We also take this opportunity to inform you that the property has not undergone any construction or renovation in the near past. Rs 7,400 is an unreasonable amount and we would like to point out that you checked out at about 8pm and this was completely complimentary for you.
It is disappointing to note your discomfort and assure you of a perfect stay experience the next time you check in with us.

Regards,
The Hotel Ajanta Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,788 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (367)
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English first
Mumbai (Bombay), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 September 2012

Well maintained...located close to ND rly stn...helpful staff...comfortable stay...!!
.......................................................................................................................................................................................................................................................................................................

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank zee f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAjantaDelhi, Manager at Hotel Ajanta, responded to this review, 11 September 2012
Dear Guest,
Thank you for your feedback. We are pleased to learn that you had a pleasant stay with us and the central location of the hotel was an advantage for you.
We look forward to welcoming you again.

Regards,
The Hotel Ajanta Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 31 August 2012

We booked this hotel for 2 separate nights in Delhi-the night we arrived in India and the night we returned from the Golden Triangle tour.

Hotel was ok, clean and basic but even though some rooms are renovated-it is still incomplete. Also, staff seemed a bit insincere and lacked genuine service. There was only one girl at the front desk who was very helpful.

For the first night we booked last minute online-so we followed up our booking with a call to confirm our airport pickup. When we arrived at the airport at 2am after 18 hours travelling, the pickup was not there so we called the hotel and were advised to get a taxi (which they reimbursed us)

We booked one of their Golden Triangle Tours through their inhouse travel agency which we enjoyed as we had a great driver. The guides meet u at Agra and Jaipur-they were good guides but left a slightly sour taste in our mouth when they took us to handicraft and textile places where "luckily" their nephew was there to show us around-subsequently we were bombarded with pressure to buy from them. Word of advice-DO NOT buy things from these stores, you will find things ten times cheaper on the street! Even though we had read not to buy from places a driver takes you as they earn commission, we thought initially a paid guide through a tour company would look out for their customer's best interests so that their customers would recommend their services to other friends/travelers-but the guide basically just laughed at us when we bought something at what we realized later was a ridiculous price (the guide had advised that the shop was more like a fixed price shop and we would only get a little discount if anything).

When we booked our tour, the man said he would charge us R400 extra to drop us to the Old City before we departed on the tour-we thought this was a bit expensive given we were basically paying for the driver for that day anyway! We said no so then he offered it complimentary. By the time we finished booking the tour it was back up to R200 to get dropped at the Old City?!! We had decided we wanted to walk anyway but were annoyed that he offered us a free service then took it back.

Another example of lack of service was when my husband was sick on the second occasion we stayed there, I went down to the restaurant to order him some toast. I took my money and said I would wait and take it back up with me (as it was only toast I knew it wouldn't take long!) but the guy insisted he would bring it to my room. At first I thought a lovely gesture and kind service-until they put a 10% service charge on top to bring it to the room!! I would have given them a tip anyway-it was just the principle of the thing!

So overall an ok hotel but I would look elsewhere next time I come to Delhi.

  • Stayed August 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Wickl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAjantaDelhi, Manager at Hotel Ajanta, responded to this review, 22 September 2012
Dear Guest,

We thank you choosing Ajanta Hotel and your feedback. We regret the inconvenience caused during the tour and we express our gratitude to you for bringing your concern to our notice. The issues highlighted will be investigated by us and appropriate action will be taken, wherever applicable.
We take this opportunity to inform you that a service fee which was levied is customary and is included in most of our services. We once again thank you for your feedback and look forward to offering you a perfect stay on your next check in.

Thanks

Regards,
The Hotel Ajanta Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 August 2012

Im Pavithra from Chennai. I stayed with my mom in your hotel on 10th & 11Jul last month, I was pretty much happy about the service rendered to me, especially liked the cleanliness of the rooms. We had a pleasant stay at your place. All the best & continue the good work!!!!!

Room Tip: Rooms on the south side are quieter
See more room tips
  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Pavithra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAjantaDelhi, Manager at Hotel Ajanta, responded to this review, 7 September 2012
Dear Guest,

Thank you for choosing Hotel Ajanta during your visit to Delhi.. We are glad to know that you appreciated the cleanliness of our rooms. Our team works relentlessly to ensure you have a wonderful and a memorable stay at our hotel. We pay special attention to the needs and security of our female guests. Your kind comments are very encouraging for our team.

We would like to thank you once again for your remarks and look forward to welcome you again.

Regards,
The Hotel Ajanta Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bhuj, India
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 27 August 2012

The place where this hotel is located has may many hotels around. The exteriors of the hotel look good and impress the traveller with the whites. Reception staff is good. Rooms are also nice, but some facilities are missing. For e.g, some rooms don't have tea maker, they don't provide you with newspapers, etc.
Restaurant food is ok. A bit expensive too.
During the final billing, you need to make sure that they don't include double charges, i.e., already paid at room, but they can include in final billing. The staff at final billing counter can get rude too sometimes!

  • Stayed August 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mansi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAjantaDelhi, Manager at Hotel Ajanta, responded to this review, 11 September 2012
Dear Guest,

Thanks for choosing Hotel Ajanta. We are delighted to learn that the living area suited your taste. We, at Hotel Ajanta, offer par excellence services to all our guests and work constantly towards offering a memorable stay to the guests. The testimony to this can be seen in the guest reviews that we receive on this forum. We are happy to receive your feedback as it will assist us in reaching even higher standards of hospitality.
We would like to welcome you at our hotel during your next trip to Delhi and assure you of the best of hospitality at all times.
Regards,
The Hotel Ajanta Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Ajanta

Property: Hotel Ajanta
Address: 36 Arakshan Road | behind New Delhi Railway Station, New Delhi 110055, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#40 Best Value Hotel in New Delhi
#41 Business Hotel in New Delhi
Price range (per night): $32 - $67
Hotel Class:3 star — Hotel Ajanta 3*
Number of rooms: 60
Official Description (provided by the hotel):
Hotel Ajanta is a colonial fully renovated hotel with all modern facilities, the minibar, LCD TVs, ACs, coffee / tea makers, 24 hour room service, safety lockers, etc. Airport transfers, taxi and tour services are also available. We are very centrally located near the railway and metro stations and also close to Connaught Place, Jama Masjid, museums and shopping centers. Our in-house bakery and restaurant offers a variety of cuisines for all tastes. Ours is a family run hotel specially preferred by families and single women who find it safe and welcoming. We are proud to say that word of mouth has made us a recipient of so many prestigious awards and the first choice (in the Luxury Budget category) for guests coming to Delhi. We feel privileged to welcome our guests to The Ajanta Hotel. ... more   less 
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Also Known As:
Ajanta Hotel New Delhi
Ajanta Hotel Delhi
Ajanta Hotels

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