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“Lovey hotel but room for improvement”

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Hyatt Regency Delhi
Ranked #48 of 777 Hotels in New Delhi
Certificate of Excellence
Reviewed 17 September 2017

The first issue was the fact I didn't get the room a ordered. At the check-in desk the young gentlemen spent 10 minutes finding a room. In the end I landed a room on the 2nd floor with no view. They say they could move me the next day, but given I was there for only 3 it didn't seem worthwhile. Room was clean and neat, but had blood on the towels (not mine!). The corridor had a terrible stench of smoke and it was noisy. My neighbors chatted for half the night - loudly. So very disappointing regarding the room.
Restaurants were very good and the food and service there was amazing.
The service was good and the staff were great.
I would say it fell short of being excellent for a 5 star hotel hence the average score.

Room Tip: Make sure you get the room you order and ask about smoking if you don't like the smell.
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  • Stayed: September 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank SAD6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aseem_Kapoor, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 29 September 2017

Dear Valued Reviewer,

I take this opportunity to thank you for your time in evaluating our product and services. We apologize for the inconveniences you went through at our hotel. This is definitely not the kind of service we deem to provide.
I have personally addressed this with the front office and housekeeping team and told them to be careful in their service delivery. We would like to engage with you personally, may I please request you to write to shubhankar.jyoti@hyatt.com

Thank you for your compliments about our award winning restaurants and colleagues.

We look forward to welcoming you soon.

Regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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160 - 164 of 2,503 reviews

Reviewed 16 September 2017

I tried this hotel for the first time and, as most of the Hyatt all over the world, the first impression was very positive.
All the people are very kind and they try to anticipate your requests.
Check in and check out were very fast and accurate furthermore at the check-in time I got an upgrade to a higher room’s level (suite).
Cleaning and housekeeping services were high quality level.
I can’t assign to this hotel 5 stars because unfortunately the transportation organization sometimes is not reliable. The second day we booked a hotel car to go to our customer but at the agreed time car was not available. We waited almost one hour and at the end hotel’s attender called an external taxi but un-able to bring us to our appointment. At the end we arrived to our customer with 2,5 hours delay. For sure not a good presentation for our business!

  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Pippo_kkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aseem_Kapoor, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 28 September 2017

Dear Valued Reviewer,

Thank you for choosing to stay at Hyatt Regency Delhi and sharing your detailed feedback with us. We are truly grateful for the wonderful things you have said about the hotel, right from your smooth check in out to the well appointed suite.
Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the hotel.

At the Hyatt Regency Delhi we genuinely believe that providing magical memories to our guests is our prime purpose and endeavour to deliver this message through our facilities and services.
We sincerely regret the inconvenience caused to you with regards to the delay of the transportation, I have personally shared your feedback with the transportation team and can assure you that we are addressing this fault urgently. Please be rest assured that it was one of a kind incident and request you to view this experience in isolation.


We look forward to welcoming you back.

Regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017

Positives: interesting design, layout and materials; excellent Executive Club; high standard of service throughout
Negatives: poor signage to common areas and meeting rooms; Club room smaller than for same categories at other hotels; location on Delhi's major ring road has disadvantages in terms of access and egress.
Overall: a good, but not outstanding, business-focused hotel. However, I would have no concerns about returning.

  • Stayed: August 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aseem_Kapoor, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 29 September 2017

Dear Valued Reviewer,

Thank you for your review on Trip Advisor. We are pleased to hear that you liked the facilities and the location of the hotel.
The hotel is certainly one of the best options for business purpose due to its centrally accessible location, plenary options for meeting rooms and attentive staff. Your appreciation of the service and facilities is well noted.

We look forward to welcoming you back.

Regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017

The Hyatt Regency is one of the most popular hotels in Delhi. I had stayed here for 2 nights for my business conference. It has everything that a five star hotel should have. However the food is very average.

  • Stayed: March 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Udit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aseem_Kapoor, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 27 September 2017

Dear Valued Reviewer,

Thank you for your valuable feedback about Hyatt Regency Delhi. I am delighted to hear that you had a pleasant and wonderful stay. Indeed the hotel is a one of the best options for business purpose due to its centrally accessible location, plenary options for meeting rooms and attentive staff.

We look forward to welcoming you back.

Regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

We stayed in the Regency Club levels so had access to the Regency Lounge.

This is a beautiful hotel. Magnificent public areas, and the room was immaculate with every amenity we required.

Plenty of complimentary bottled water was provided in the room, important for westerner's and our sensitive stomachs.
Also loved the in room Espresso machine with quality Illy Coffee.

We had a roll way bed, very comfortable and adequate for a 60kg person easy enough.

Laundry service was prompt.

Very good Fitness Centre, for a hotel one of the best I have seen.

Dinner in the Teppanyaki restaurant was excellent. There are a good variety of food options in the hotel.

We made use of the hotel car service (extra cost) which was good, nice new BMW cars.

For India it is not a cheap hotel. Neither the room rates or what you purchase in the hotel. On a comparison with what I pay in Australia.

Staff varied across the premises. All were good but there were some standouts.

The young gentle man in the fitness centre (I wish I remembered his name) who took us on a full tour of the fitness area, pool and walked us back to our lift.

The staff in the Regency lounge, all excellent.

The standout star here however was Effie in the Regency Lounge. Engaging, efficient, wonderful sense of humour. She went above and beyond to make our times in the lounge an absolute delight. Every-time we went there we were hoping she would be working because we knew we would leave with big smiles. Love your work Effie and we miss you already.

Over all we loved our stay here. Its a high quality Hyatt and as a Platinum member I have stayed in a few around the world. This one is up with the best of them.

Stayed: September 2017, travelled with family
1  Thank Redaussie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aseem_Kapoor, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 22 September 2017

Dear Valued Reviewer,

Thank you for sharing your comprehensive review about Hyatt Regency Delhi.

I am delighted to note that you had a pleasant stay with us. Your appreciative feedback about the well appointed room, TK’s Oriental Grill and Club Olympus Fitness Centre is well noted. Your compliments for the team especially Effie at the Regency Lounge has been received with immense delight.

Our greatest award lies in the knowledge that your stay was satisfactory and all our efforts are aimed in that direction. It is indeed our pleasure in fulfilling a guest’s needs, especially by providing a comfortable stay experience as well as fabulous dining experience

Look forward to welcoming you back.

Regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Delhi

Address: Bhikaiji Cama Place | Ring Road, New Delhi 110002, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Family Hotel in New Delhi
#27 Romantic Hotel in New Delhi
#29 Spa Hotel in New Delhi
#30 Business Hotel in New Delhi
#34 Luxury Hotel in New Delhi
Price Range: $162 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Delhi 5*
Number of rooms: 507
Official Description (provided by the hotel):
Hyatt Regency Delhi, the largest five-star hotel in Delhi, is located in the commercial hub of Bhikaji Cama Place just 20 minutes' drive from Indira Gandhi International Airport and the city's domestic airport. The Delhi hotel is also close to embassies, consulates and corporate headquarters, making it one of the most preferred business hotels in Delhi.The 507 rooms and suites at Hyatt Regency Delhi are equipped with modern amenities and high-speed Internet access to support guests' business needs, while all seven floors offer a panoramic view of the city and the landscaped gardens. The city hotel is also a benchmark of excellence for five-star dining in Delhi, that offers an exceptional range of dining options. Enjoy a delicious meal at the Cafe an all-day dining restaurant or resort for a traditional Chinese dining experience at the China Kitchen. Settle down for a brief coffee break or a sweet interval at the Sidewalk . For authentic Italian, choose La Piazza, the warm, lively and casual dining restaurant. Wind up the busy evening with a splendid meal at the TK'S Oriental Grill; or simply step into Polo Lounge to experience fine flavours, while a live musical performance keep the spirits high.Within this New Delhi luxury hotel, guests can also enjoy numerous leisure facilities, including an outdoor swimming pool and the Club Olympus Fitness Centre and Spa. One can opt for the best shopping experience too at the hotel's multilevel shopping complex featuring more than 36 boutiques of Indian artifacts, handicrafts and jewelers.The bustling capital provides a wealth of activities for guests to experience, options range from sightseeing in Delhi including some of the noted architectural and historical wonders of the world. For those who want to indulge in shopping in Delhi, you can choose from the alleys of old Delhi to the most chic markets, also those wishing to spend their time in sports activities in Delhi, the nearest golf courses and Polo ground offers ample opportunities, also one can visit the museums or be enchanted by the religious places.The proximity of the Hyatt Regency Delhi to numerous and famous business centers makes it the ideal place to plan a conference, a product launch or a fashion show. As a leading wedding venue hotel in Delhi, the hotel has arranged many weddings in the past 30 years. ... more   less 
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Also Known As:
Hyatt Regency Delhi Hotel New Delhi
Hyatt Regency New Delhi
Hyatt New Delhi
Hyatt Hotel Delhi
Hyatt Regency Hotel New Delhi
Hyatt Regency Hotel Delhi

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