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“Good and Bad”
Review of Ekho Lake House

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Ekho Lake House
Ranked #9 of 17 Hotels in Polonnaruwa
Reviewed 30 January 2017

Positives: Great location, nice rooms, good pool and deck. We watched an elephant trudge from the far shore of the lake to within 10 metres of the deck.
Negatives: Wifi was dreadful, as was the bar and food service - forgotten orders, mixed up bills.

  • Stayed: January 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Emkay0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilan J, Front Office Manager at Ekho Lake House, responded to this reviewResponded 25 March 2017

Dear guest,

please be kind enough to note that Lake house - polonnaruwa was not operational in the given period of time and we were shocked to see the review published.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 - 20 of 69 reviews

Reviewed 5 September 2016 via mobile

We actually TRIED to spend our money here and have a (probably) overpriced lunch and some drinks. Unfortunately the young men at the reception said they "had to call to the restaurant because there are a lot of in house guests at the moment" . OK we understand. They "got the sign" there was no space for us as it was "all full". As we were disappointedly turned down we drove by the restaurant and the terrace and saw only max. 5 people in the almost empty restaurant and the terrace was completely empty...! Didn't expect this at a (expensive) place like this, no hospitality at all.

Stayed: September 2016, travelled as a couple
Thank susanne_b85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2016

When we arrived they said they were fully booked, because 2 rooms had some kind of problems and could not be used. They transferred us to one of their "sister hotels", with a nice pool and with low level in all the rest (small room, bugs+insects -although I recognise this is difficult to manage in some places-, expensive buffet compared both to quality of food and to other hotels in the country...).

  • Stayed: August 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Borja P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepal A, Manager at Ekho Lake House, responded to this reviewResponded 31 August 2016

Dear Valued Guest,

Thank you for your feed back about your stay and We apologies for the issue you face due to full house situation.We looking forward to see you next time to polonnaruwa.

Good Luck

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2016

We stopped here for lunch after visiting the ruins. We were past the usual lunch hour but were told at the entrance the restaurant was still open. No one bothered to show us to a table so we chose one nearest to the view. The table had not been cleared from the previous diners and the staff merely watched until we requested it to be cleaned. My mother visited the washroom and the corridor light had been switched off. She missed a step and fell hitting her face. None of the staff bothered to alert us that she was lying on the ground outside the washroom and she had to drag herself back to the restaurant and inform us. There was no apology from the staff or any concern shown. My mother had a black eye and injured knee. We were served mineral water with no glasses to drink from. The waiter had to be reminded twice to give us some glasses.Overall extremely terrible and unfriendly service. A shame since the food is excellent and the restaurant has beautiful views.

  • Stayed: August 2016, travelled with family
    • Service
Thank KatR85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2016 via mobile

We stayed for two nights, Got a nice room with a good view of the lake .
The Staff was friendly .
Room - it was nice room but the stench coming.from the bathroom was an annoyance.
Food - can improve on the quality of the food .

Stayed: August 2016, travelled as a couple
1  Thank Sandamali W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ekho Lake House

Address: Pothgul Mawatha, Polonnaruwa 51000, Sri Lanka
Region: Sri Lanka > North Central Province > Polonnaruwa
Amenities:
Free Parking Room Service Suites Airport Transportation
Hotel Style:
Ranked #9 of 17 Hotels in Polonnaruwa
Price Range: $207 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ekho Lake House 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
EKHO Lake House is a upgraded boutique property with effect from 11th of Feb. 2017. Therefore previous guests reviews cannot be considered with the current property as quality of accommodation, food and services had been improved to a boutique hotel standard. ... more   less 
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