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Reviews (359)
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All reviewsrocking chairsnewly opened hotelsuper deluxe roomjet winghuge balconiestamarind juicesri lankaglass doorspacious hotelexecutive cheflarge groundsf b managermain restauranthotel chainwould highly recommend this hotelexcellent hotelfront office staff
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Reviewed 5 April 2018

We stayed three nights at the beginning of our trip in Sri Lanka. After having stayed at a few other places afterwards, our time at Jetwing Lake still stands out. Our room was spacious, very clean, and had a fantastic view over the lake and the pool, which itself was really beautiful and quite a pleasant place to relax. The gym was small but well maintained and had most things we needed for a decent workout, and got lots of natural light with a view of the pool. We had a half board package, so all our breakfasts and dinners were at the hotel, and we also had lunch once. We thought the food was excellent, especially the Sri Lankan dishes, which were all full of flavor and spicy.

The only hitch we can think of was when we waited for a not a short amount of time for lunch one day and felt guilty because we kept our driver waiting past our pre-arranged time while we rushed to eat (that lunch, though, was especially good and wish we had more time to enjoy it). However, we did not find this to be a major issue in the grand scheme of things because generally things sometimes don't run to schedule and everything still ends up fine.

As good as the facilities were, what we found most impressive was the warmth and attitude of all the staff members that we were in contact with over the 3 days we were there. We were unable to get the names of everyone whose help and service we appreciated, but we do want to make a special mention and give thanks to as many people as possible (please forgive any spelling errors). They include two of the front desk staff, Awanthi and Nayomi, and also to a few folks in the restaurant, including Tangini (the hoppers chef who was always so kind and reminded us of our aunties who keep encouraging us to eat more), Dilki, Prasandra, and Prasath (the head chef, always hospitable and welcoming night after night).

  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank Rodge_Podge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lake, responded to this reviewResponded 2 May 2018

Dear Guest,

Thank you for taking the time to write on TripAdvisor, on behalf of the entire team at Jetwing Lake I would like to thank you for your detailed review and personalized recognition given to our star players in the team.

We always strive to deliver the best possible service for each and every one of our guests and it is always gratifying to know that you have enjoyed your stay with us.

We appreciate your very encouraging comments and your remarks drive us to keep going with our efforts.
I will make sure to convey your personal regards to everyone who had the honour of serving you.

We are looking forward to welcoming you back.

Ayubowan

Indika Gamage
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

This is our first hotel of our trip. The buffet spread was awesome and the staffs at the food counters were friendly and helpful. Loves Sri Lankan foods.

Comfortable and clean rooms with good view of the nature.

  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sandy812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lake, responded to this reviewResponded 2 May 2018

Dear Guest,

Thank you for taking the time to write a review of your stay, we are delighted to hear that you enjoyed your holiday at Jetwing Lake and we have exceeded your expectations.

I have shared your kind words with the team and they were thrilled to hear your complete satisfaction.

It was a pleasure having you staying with us and we would like to welcome you back again in the near future.

Ayubowan

Indika Gamage
General Manager
Jetwing Lake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

The hotel is ok, nothing more and nothing less.

On the plus side, the pool is very nice. It has a great size and a beautiful view, very relaxing and a good way to spend some time. Also the breakfast was good, offering various options, like omelette, made-to-order french toast, pastries, fresh fruit, bread etc. Only the coffee tasted ... different. Well, Sri Lanka is the country of tea, so I should have tried this instead.

Unfortunately the rooms are not well maintained and lack of proper cleaning: On our bathtub were greasy stains from various earlier tenants of the room. Same is true for mirrors and the glas shielding of the shower. It was full of water and greasy stains. Between the wooden bed posts were several cob webs and in general the room had a very worn-out feeling, although the hotel apparently is not even a year old.
Also the noise level the A/C is causing, even on ‘low’, is unacceptable, we needed to switch if off, otherwise we couldn’t sleep. Same is true for the water purification plant they have at the hotel: We could hear it at night and it was disrupting out sleep.

The service in general was bad: Everything took ages, waiters were passing several time but nobody felt inclined to offer the menu or take our orders. They were friendly but not professional. Also the advertised Happy Hour for drinks was always forgotten, we needed to remind the waiter each and every time.

The quality of the food at the restaurants was ok, the curries we tried were very tasty, the Chinese restaurant (we went there because in the other restaurant was only buffet) was below average and nothing special at all.

In general, the hotel is very secluded, so you most probably will eat there or need a driver.

Bottom line, the hotel tries, but still has a lot of potential for improvement. For Sri Lanka, it is not on the cheap side, so they should work on getting their shortcoming sorted out to meet the five stars they claim to have.



Stayed: April 2018, travelled as a couple
1  Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lake, responded to this reviewResponded 2 May 2018

Dear Guest,

Thank you for taking the time to share with us your feedback. We are pleased to know that you have enjoyed and were impressed with some aspects of our property. However, we apologize for any inconvenience caused during your stay and all your comments and remarks have been taken in to consideration for our future improvement. Most of them will certainly assist to enhance the service standards of our hotel.

Please be informed that we will definitely improve and continuously develop all our product and services as we want you to patronize our hotel again in the future.

Therefore, we hope that you will give us another chance to serve you and look forward to welcoming you back to Jetwing Lake.

Ayubowan

Indika Gamage
General Manager

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Reviewed 4 April 2018

We loved staying here, you feel like you're really away from it all in a nice secluded location with a great pool too. As a pescetarian, it was fabulous to see the menu on the main restaurant had two pages devoted to vegan and vegetarian food.

The rooms themselves are quite spacious with lovely balconies. We had two interconnecting rooms which was really convenient for our party of four. However, the bathroom has a large clear glass door and mirrors that mean it's really hard to get some privacy especially with an interconnected room.

Stayed: March 2018
1  Thank fmmmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lake, responded to this reviewResponded 18 April 2018

Dear Guest,

We are delighted to hear that you and your family had such a great time with us at Jetwing Lake. We are happy to read your encouraging review and see that the service experienced exceeded your expectations.

We truly appreciate you recommended us to all the TripAdvisor followers and we sincerely hope to see you again for another amazing stay.

Ayubowan

Indika Gamage
General Manager

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Reviewed 4 April 2018 via mobile

Jetwing Lake is hardly 7-8 months old. It is marked by its lush green backdrop and beautiful Lake. The environment is very calm and peaceful. The perfect definition to relax.

As you reach the hotel, you are greeted warmly with a lotus and welcome drink of tamarind,mango and coconut. Scented towels to get rid of the tiredness.

The hotel has two wings.Prefer the rear side of the hotel as it has a swimming pool in the view. I would have rather preferred the ground floor rooms as it is more accessible to the bar, the dining and the pool. You can see a variety of birds in the morning. The hotel also arranges for bird trail early morning and various other activities like village tour.

Room opens towards the pool. It has glass windows and doors with curtains provided. The washroom door is also glass.If going with family, you can ask for the curtain. The cupboards are intelligently built between the washroom and the room so that it can be opened from either sides. Slippers are provided by the hotel.

The in-room service is on 24x7. For nay information on Sigiriya Rocks or Golden caves , you may reach out to the reception. They are very helpful.

Food is delicious be it ala-carte or buffet.
I found the dining prices not very expensive. Buffet price 3500 lkr/ person. The Alacarte prices are also decent.

Stayed: April 2018, travelled with family
1  Thank Ritika C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lake, responded to this reviewResponded 18 April 2018

Dear Guest,

Thank you so much for taking the time to share your wonderful experiences with us on TripAdvisor.

Your feedback on our various facilities and services are well received and greatly appreciated. We are very happy to hear that you had an amazing experience while staying here.

We are delighted to hear that you enjoyed most of the aspects of our products and services and your feedback on our food pricing will be reviewed; however we have priced very competitively with similar category hotels and the standards we maintain.

We look forward to welcoming you again at Jetwing Lake in the near future.

Ayubowan

Indika Gamage
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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