It was my first ever trip to Elites as part of a company retreat. I felt that the intent was there, the basic structure lends it self very nicely to the picturesque surroundings, but the hotel felt very run down. The rooms were done up nicely and it was reasonably hygienic, but the bathrooms were too basic, almost uncomfortable.
Additionally, the staff was not service oriented. They lacked basic hospitality training and grooming.
Clearly one of the best options in the mountains if you don’t compare it to a global chain, but way under its potential.