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All reviews private pool grand pool villa grand lexis duyung restaurant deluxe suite buggy service two king size beds personal pool microwave oven small kitchen games room sea view glass panel buggy ride water villa room was spacious outdoor shower
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Reviewed 9 September 2016 via mobile

We stayed at the Grand Pool Villa (room no 2022). Room is huge with 2 king size bed. It has a square glass panel to see water tide and fish if you are lucky. There is a small kitchenette with microwave and a wash basin (they also provide sponge and dishwashing liquid).

The small 4ft pool is 3/4 covered and it is more than enough to make the kids spent their hot sunny days.

If you want to do fishing, remember to bring prawn as a bait or you can just go to nearby Giant or Tesco to buy.
You might want to request a villa that is located the furthest from the lobby just like we did. By the way, there is a buggy service to and fro, so you don't have to worry walking

If your booking does not include Breakfast, they charge RM42 for adult, RM22 for kids before taxes.

Plenty activities available at some cost. Suitable for team building.

We had pleasant 2 nights stay here. All the staff are polite and friendly .

A nice short break from Singapore!

Stayed: September 2016, travelled with family
2  Thank estherexploring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this reviewResponded 12 September 2016

Dear Guest,

Thank you for staying with us during your recent trip to Port Dickson. We are delighted that you and your family had a wonderful time here.

We would like to take this opportunity to express our gratitude for your kind remarks. We will convey your best wishes to the team and congratulate them on a job well done.

Nonetheless, thank you again for your feedback and we look forward to welcoming you and your family back soon.

Warm Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2016 via mobile

First time stay here with my kids and husband, kids love it, we booked sky pool room, kids enjoy the pool, but the foods is so so and we didn't had their breakfast, but price quite expensive for the rooms. Just for short relax holiday is ok. Wifi not really strong. Just like the private pool only, other just so so.

Stayed: September 2016, travelled with family
1  Thank michelecmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this reviewResponded 12 September 2016

Dear Guest,

Thank you for staying with us during your recent trip to Port Dickson. We are delighted that you and your family had a wonderful time here.

We would also like to thank you for your constructive comments as it is only through such feedback are we able to improve our services for our guests.

We look forward to welcoming you and your friends back soon.
Thank you.

Warm Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2016

We just returned to Adelaide from a six night stay at Grand Lexis, Port Dixon. We stayed in a pool villa, situated one step back from the sea view frontage villas. The room was exceedingly spacious and well maintained to a high standard. Unfortunately, there was no sitting access around the small pool area which was disappointing. When we checked in, we were asked what time we would like our villa serviced each morning which was a nice touch and much appreciated that the staff were never late.

When we first arrived, check in was very busy. The hotel senior assistant manager, Stephen Devadass personally took care of making us feel very welcome and every effort was taken to make our stay comfortable and enjoyable. He met up with us a several times during our visit.

Although the property is remote, a little tired and with little to do, we actually enjoyed the time relaxing by the pool which was the purpose of our visit. Beach access wasn’t long enough for a decent walk and the only route back to the Lexis was along the edge of uneven busy roads and quite dangerous. The surrounding few restaurants were not that appealing so we ate at the hotel each night.

I had a couple of one plus hours spa treatments which were great. Although the girls that work in the spa are relatively small in stature, they put a lot of effort into giving strong massages which was a pleasant surprise. I made some suggestions that would enhance the spa facilities; these were put into place almost immediately which again was very much appreciated.

The food typically catered for the Chinese/Asian markets with plenty of choice especially at breakfast. To attract markets from this part of the world, I would definitely enhance the Western menu.

The highlight of our stay was the friendliness of all the staff. Nothing was too much trouble.

Full credit to Stephen and his team.

Room Tip: Definitely go for sea view villas.
  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Service
4  Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this reviewResponded 6 September 2016

Dear Guest,

Thank you for staying with us during your recent trip to Port Dickson. We are delighted that you and your wife had a wonderful time here.

We would like to take this opportunity to express our gratitude for your kind remarks. We will convey your best wishes to Mr Stephen and congratulate him on a job well done.

Nonetheless, thank you again for your feedback and we look forward to welcoming you back soon.

Warm Regards,
The Management

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Reviewed 30 August 2016 via mobile

Took 9am bus coach frm Singapore and reached the resort around 3pm.
Lobby is small but check in was fast. No hassle.
Got the Garden Wing Villa (H13) that comes with own indoor pool.
Situated in front of the carpark. Great for those who need to load/unload stuffs from your vehicle.
Room is perfect but a bit small for the bedroom section. Comes with 2 King size bed. The bathroom comes with separate shower room.
Breakfast with wide spread but not that's tasty.
Facilities available like Karaoke. But price is too much for 1hr at RM130. If you need to find good seafood meal, need to walk out around 15 mins uphill. But most shops are closed on Sunday.

Stayed: August 2016, travelled with friends
Thank Wanderlustraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this reviewResponded 31 August 2016

Dear Guest,

Thank you for staying with us during your recent trip to Port Dickson. We are delighted that you and your family had a wonderful time here. We would also like to thank you for your constructive comments as it is only through such feedback are we able to improve our services for our guests.

Your comments are duly noted and rest assured that we will continuously improve the quality of services rendered to our guest.

We thank you again for your feedback and we certainly hope you will accord us with the opportunity to be of service during your next trip as well as grace us with your continuous support.

Warm Regards,
The Management

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Reviewed 27 August 2016

We were upgraded from the Garden Pool Villa to the Grand Garden Pool Villa. The room was nice and clean. Complimentary drinks are also available at the lobby for the guests upon arrival. There are some recreational activities that could keep you occupied.

However, the service could have been better if not for some miscommunication. Staff does not seems to know the SOPs of certain things. Example for the recreational activities we were asked to approach a desk when we were at the reception counter. However, at the desk we were told to go to the reception instead. And instead of verifying it themselves, the staff just kept asking us to go over to the reception counter, making us go back and fro. It's a small issue but it is pretty frustrating as we just wanted to purchase the package and go for the activities. If we were not patient, we probably would have given up the idea of going for the recreational activities. And another instance was for the archery activity, when we wanted to purchased more arrows, we were told to go to the reception counter. However, when we were at the reception counter we were asked to go back to the station and purchase it there instead, making us go back and fro again. It would have been better if the staff are aware of their own responsibilities as the guest would not have known what are the SOPs.

Safety is also a concern for the some of the recreational activities. There are no proper instructions or advice for safety for the activities. The equipment are just given to the guest and for themselves to figure it out.

  • Stayed: August 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Jia764539
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this reviewResponded 31 August 2016

Dear Guest,

Thank you for staying with us during your recent trip to Port Dickson.

We would also like to thank you for all your constructive comments as it is only through such feedback are we able to improve our services for our guests. The departments concerned had been notified and rest assured that action will be taken to improve our services.

Once again, we thank you for sharing your concerns and we look forward to welcoming you and your family back soon.

Warm Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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