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Michelle F

Beautiful spacious hotel

Review of The Reed Hotel
5.0 of 5 bubblesReviewed 5 Jan 2024
Beautiful hotel, very spacious. Most comfortable bed and pillow ever. Great breakfast buffet. A decent walk into town centre (20-30 min) but taxis readily available. Staff couldn’t do enough for us. Hot showers.
Date of stay: January 2024
Room Tip: If I had my time again I’d stay closer to town centre
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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buu chau pham, Dịch vụ khách hàng / Lễ tân at The Reed Hotel, responded to this review
Responded 7 Jan 2024
Dear Michelle F,
On behalf of all The Reed Hotel, we extend our heartfelt gratitude to you for taking the time to leave a review on Tripadvisor. Your feedback is greatly appreciated as it helps us continuously improve our services and deliver exceptional experiences to all our guests.
We are delighted to learn that you enjoyed your stay at our hotel and are pleased to have had the opportunity to serve you. Your kind words about our services are highly gratifying to us.
We take pride in providing excellent hospitality and ensuring our guests' comfort and satisfaction throughout their stay. It is enriching to receive positive feedback such as yours.
Your appreciation for our services would motivate our team to maintain the highest standards of hospitality in the future. We are committed to providing personalized and memorable experiences to all our guests, and we are glad to have accomplished this during your visit.
It would be a pleasure to welcome you back to The Reed Hotel in the near future. We look forward to providing you with another remarkable stay and service that exceeds your expectations. Please feel free to contact us directly if there is anything we can assist you with in planning your next visit.
Once again, thank you for your valuable feedback, and we sincerely hope to have the privilege of serving you again soon.
Warm regards,

Chau Pham
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 161 reviews
Reviewed 20 August 2023

Lovely hotel..nice room..breakfast was good..plenty to choose from..they seem to share facilities with other hotel..Cafe did a good coffee. Like most places a little TLC in cleaning would be good..carpet needed a clean.

Room tip: Pool was great!
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ann B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2023 via mobile

One of the best Hotel in Vietnam . Not beacuse of concrete and finishing , because of The Reed people .. Awesome stay .
Special thanks to quen for such a fantastic international skills and communication.
The breakfast spread was great . We were greeted so well with early checkin around 12 .

Date of stay: March 2023
Trip type: Travelled with family
Thank Footprints825621
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 January 2023 via mobile

Our family of six visited this hotel restaurant in anticipation of a really good new year dinner . We were met by a group of surly disinterested arrogant staff .who could not offer a smile or a welcome . The food was disgraceful most of the dishes came out stone cold asked waiter to reheat the meal ten minutes later came back as cold as before and scattered all over the plate . what really annoyed me was they tried to defend themselves instead of making a new meal . eventually had a conversation with the manager.who out of a group of staff was the only one with any English ability . To her credit she gave me her apologies.an intensive training program for the staff around customer service and a new chef would do this place the world of good .but I don't think I will ever know because I won't return .

Date of stay: January 2023
Trip type: Travelled with family
Thank markeV170GM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2020

the breakfast is poor.
The room is new, clean and small.
The staff is nice.
The hotel is a little bit far from center.
The restaurant and cafe in hotel have good price.
Overall, this hotel is good value for money

Date of stay: January 2020
Thank linhtranga5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Le Anh, Dịch vụ khách hàng / Lễ tân at The Reed Hotel, responded to this reviewResponded 22 May 2020

Dear linhtranga5,

It was our pleasure to be your accommodation in Ninh Binh!

We are glad that you loved our room facilities as well as restaurant and cafe area. On the other hand, we truly regret to learn about your experience regarding breakfast not meeting your expectation. Be rest assured that your comment had been brought to our Management Team. We do appreciate your comments, thanks to them we are able to continuously strive to strengthen the points that need to be improved.

Once again, our most sincere thanks for choosing The Reed Ninh Binh. We hope to welcome you back soon.

Best Regards,

Anh Le
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2020

Location: minus; outside of town, far from anything unless you have a car. Facility: plus, clean & modern. Restaurant: big minus, serving perceived standard Western fare, poor sevice. Breakfast: plus, abundant, varied, delicious. Service: minus--we were there at holiday time, but hotel was clearly understaffed. Hotel designed for conferences, not good for regular travelers.

Date of stay: January 2020
2  Thank Poldi G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Le Anh, Dịch vụ khách hàng / Lễ tân at The Reed Hotel, responded to this reviewResponded 22 May 2020

Dear Poldi G,

Thank you for taking your time reviewing us on Tripadvisor.

We would like to convey our most sincere apologies for the issues you encountered during your time here. Your constructive comments about our restaurant food and services have been shared with related departments for us to strive for improvement.

Regarding your concern about restaurant food, we would like to share that since your last stay we have worked on our menu to be corresponding with the standard for both Western and Eastern cuisine.

Once again, our most sincere apologies for the negative experience you encountered during your stay.

Best Regards,

Anh Le
Guest Experience Team

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