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Reviews (232)
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Reviewed 5 April 2018

Great place to stay! Awesome view! Nice Staff. It was exactly as described. The room was spacious and clean. The breakfast was good too. We had dinner at the hotel and the food was really good ( much more expensive than in other places). The best place where we stayed in Vietnam.

  • Stayed: March 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Susana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuan2511, Quản lý bộ phận lễ tân at Mua Caves Ecolodge (Hang Mua), responded to this reviewResponded 18 June 2018

Dear Happy Guests,

Hearing that you had nice experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Mua Caves Ecolodge in Ninh Binh, we wish you many happy miles in your new trip. We look forward to serving you for many years to come!

Respectfully,
Tuan Nguyen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

While at the viewing point on top of the mountain, my friend twisted her ankle. This was painful and made it impossible to stand on. We are very thankful to everyone offering help. In particular to the Vietnamese group help/carrying her down the stairs and arranging ice. Also a big thank you to the receptionist of the lodge, arranging transport from the mountain to the entrance and calling a taxi. These maybe small things, but very valuable when in pain!
(Btw. My friend is doing much better now! :) )

Stayed: March 2018, travelled with friends
1  Thank MalouM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuan2511, Quản lý bộ phận lễ tân at Mua Caves Ecolodge (Hang Mua), responded to this reviewResponded 18 June 2018

Dear Happy Guests,

Hearing that your friedn is doing better is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Mua Caves Ecolodge in Ninh Binh, we wish you many happy miles in your new trip. We look forward to serving you for many years to come!

Respectfully,
Tuan Nguyen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

We stayed 2 nights at Mua Cave Ecolodge and this place was simply amazing. Gorgeous place with free access to Hang Mua. Room was great, staff was so friendly and they even allowed to keep our staff after check out (we went to Trang An),wifi access also super. Defenetly reccommend to anyone visiting Ninh Binh, it is in the middle of Ninh Binh and Tom Coc.

Stayed: March 2018, travelled with friends
1  Thank Katrin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuan2511, Quản lý bộ phận lễ tân at Mua Caves Ecolodge (Hang Mua), responded to this reviewResponded 18 June 2018

Dear Happy Guests,

Hearing that you had nice experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Mua Caves Ecolodge in Ninh Binh, we wish you many happy miles in your new trip. We look forward to serving you for many years to come!

Respectfully,
Tuan Nguyen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018 via mobile

We are a family of four and we found our stay here to be great value for money. My first impressions were mixed - I wondered whether we would feel 'trapped' in the evenings, since it's not close to restaurants and we would have to rely on the in-house restaurant. But over the next couple of days we realized that all guesthouse options in this general region have that same issue.

In terms of setting, it is very picturesque and quiet. Like many places in the area, there are occasional power outages lasting a few seconds, but other than that the air con and WiFi are great.

Most of all, we appreciated the kindness and helpfulness of the staff, particularly the front desk lady.

Room was nice, and an extra bed was put in there so our kids each had their own bed and mom and dad shared the king size. Bathroom was clean and water was hot.

We rented bikes directly from the hotel. 50,000 dong per day, but not great condition. The next day the front desk lady helped us rent scooters just outside the front gate of the hotel for 170,000 dong per day.

Restaurant food was decent but not amazing. That being said, we never ended up finding amazing food in the area. Free breakfast was pretty good (1 drink, 1 dish, and 1 dessert)

So overall, exactly what we needed.

Stayed: March 2018, travelled with family
1  Thank ourbigtrip2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuan2511, Quản lý bộ phận lễ tân at Mua Caves Ecolodge (Hang Mua), responded to this reviewResponded 18 June 2018

Dear Valued Guests,

We couldn’t be happier that Mua Caves Ecolodge provided you a great experience despite your first impressions of 'being trapped'.

We hope you are now having good feelings thinking back about your trip in Ninh Binh with us, please come back visit us anytime!

Respectfully,
Tuan Nguyen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018

We loved staying at the Mua Caves Ecolodge but our visit was marred by confusion over our reservation. We booked the room two months ago with an airport car pick-up. When we arrived at Hanoi Airport, there was no car and no one answered the phone at the resort (tip: try not to call during dinner time, there's usually only one person on the desk). A helpful car and hotel desk at the airport arranged transport to send us there. Once we arrived, the lights were out, the office was locked and the guard wouldn't let us in. Eventually, the nice airport car desk person managed to persuade the Ecolodge person to sort out alternative accommodation for the night. We stayed at a backpacker place owned by the Ecolodge employee's cousin. The next morning, a car came to send us to the Ecolodge.

We truly enjoyed staying there and the young lady at the front desk was great about arranging the tours to Trang An Grottoes and our further travel. When asked about the mix-up the first night, she replied that the computer system that does the booking is based in Hanoi and for some reason, that doesn't always communicate with their booking system. She recommended that in the future, to call a week and/or a few days before arriving to double and triple-confirm the booking. It's lovely staying there and, if you arrive in Hanoi Airport in the middle of the night, it's worth making sure that they've got your reservation.

Room Tip: Book a room overlooking the lake. The wall between the bathrooms is very thin, allowing neighbour noise to come through.
  • Stayed: March 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank DrFWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuan2511, Quản lý bộ phận lễ tân at Mua Caves Ecolodge (Hang Mua), responded to this reviewResponded 18 June 2018

Dear Valued Guests,

We couldn’t be happier that Mua Caves Ecolodge provided you a great experience despite your negative first impressions.

We hope you are now having good feelings thinking back about your trip in Ninh Binh with us, please come back visit us anytime!

Respectfully,
Tuan Nguyen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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