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srvctraveler
Denver, Colorado

Meh

3.0 of 5 bubblesReviewed 22 Nov 2019
We spent one night here while visiting Ninh Binh. it honestly doesn't deserve the worst reviews, but it was overall mediocre. The staff were friendly without being truly helpful or gracious. The location is a bit out of town and there is nowhere to walk around, so other than a quick stop overnight or for business, there would be no reason to stay here. Seemed like it was set up for large tour groups. The dining room was very large and empty when we were there, which gave it a sort of depressing feel. Our room was large and comfortable, with excellent bathroom facilities, good internet (though the power went out briefly three times during the evening we were there). But it was odd that we had to go out of the main hotel, through the catering facility, behind the closed tennis courts and the generator, to get into another smaller building that housed our room. I'd give it a pass unless you need to be in Ninh Binh City on business.
Date of stay: November 2019
3.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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hoangsonpeacehotel, Giám đốc quan hệ khách hàng at Hoang Son Peace Hotel, responded to this review
Responded 24 Nov 2019
Dear Mrs/Mr Srvctraveler,
Thank you for your comments on our hotel. Your feedback is very helpful for us to improve our services.
We wish you good health and happiness.
Kind regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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2 - 7 of 107 reviews
Reviewed 6 November 2019

Nice hotel but old facilities, none people check their collateral at all. Old-fashioned tivi I have ever seen in this age. Main swimming pool with no water circulation system and breakfast not up to par.

Date of stay: September 2019
Trip type: Travelled with friends
Thank Hai H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hoangsonpeacehotel, Giám đốc quan hệ khách hàng at Hoang Son Peace Hotel, responded to this reviewResponded 8 November 2019

Dear Mr HaiHoang1709,
Thank you for your comments on our hotel. Your feedback is very helpful for us to improve our services.
Because of the cold weather, our pool is closed for repairs and upgrades. We are also looking for a new model to replace the TV used in the hotel. We hope you will come back to our hotel one day to take advantage of our new, more modern and superior facilities.
We wish you good health and happiness.
Kind regards,

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Reviewed 13 October 2019 via mobile

Not much personality. Just a place to sleep and go. 1.5km walk to town. Clean adequate rooms large with a good shower and large bath. Bland breakfast. Staff do there job but not much more. Probably better to find somewhere closer to town.

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank Colett
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hoangsonpeacehotel, Giám đốc quan hệ khách hàng at Hoang Son Peace Hotel, responded to this reviewResponded 6 November 2019

Dear Mrs/Mr Colett,
Thank you for your comments on our hotel. Your feedback is very helpful for us to improve our services.
We wish you good health and happiness.
Kind regards,

Report response as inappropriate
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Reviewed 6 October 2019 via mobile

I checked in to the hotel room quite late at night. Upon preparing to shower before bedtime, I noticed that the floor towel in the bathroom had dirty stains, but didn’t think much about it. However, when I was getting in to bed, I noticed dirty stains on the blanket, and the pillow also smelled dirty. I also noticed a small blood stain on the floor next to the bed, as well as another small blood stain on a light button. Gross!! I slept with the blanket off the bed, and my t shirt wrapped around the pillow and finally got through the night.

HOWEVER, the next morning when I was out in hallway, waiting for my customer to come out and check out of his room, I noticed the cleaning ladies went into a room where another group of hotel guests were heading out to check out. The ladies went into the room and quickly dusted the floor, made the bed, and left the room with the door wide open as if they were done cleaning and waiting for the management inspection. I swear, they did not even change any of the towels or bedsheets!! Gross!

I left the hotel feeling like I had to bathe my body in bleach. I will definitely never come here again. This facility needs to be reported.

Date of stay: October 2019
Trip type: Travelled on business
1  Thank yesimsexie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hoangsonpeacehotel, Giám đốc quan hệ khách hàng at Hoang Son Peace Hotel, responded to this reviewResponded 7 October 2019

Dear Mrs/Mr yesimsexie,

Thank you for your comments on our hotel. We sincerely apologize for the trouble that occurred during your stay at our hotel.

Please let us know which day and which room you stayed at our hotel. We would love to know that to improve the service and the quality and attitude of employees. We always want to bring satisfaction to our customers when staying at our hotel, but we are very sad that our service will only give you such a bad feeling.

On changing blankets, sheets, pillows, towels, we swear to you that we change them every day. When we clean the room, there will be one person to clean first, then another person will change the blankets, sheets, pillows, towels and set up utensils and free water, tea and coffee.

Once again we are very sorry for the trouble you had while staying at our hotel.

We wish you and your family always healthy and happy.

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Reviewed 29 September 2019 via mobile

The room was clean and the bed was great. The only thing in the room that wasnt good was the shower. It was a big bathtub with a shower curtain that didnt go around the whole tube.
The main reason why I rated the hotel low was they allow smoking in their lobby. Cant even check in or out without taking in smoke.

Date of stay: September 2019
Trip type: Travelled with friends
Thank ChapysTrips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hoangsonpeacehotel, Giám đốc quan hệ khách hàng at Hoang Son Peace Hotel, responded to this reviewResponded 7 October 2019

Dear Mr ChapysTrips,

Thank you for your comments on our hotel. Your feedback is very helpful for us to improve our services.

We sincerely apologize for smoking in Lobby, we have a room on the left of the hotel lobby for smokers, but there are still some smoking guests in the lobby, our staff reminded them but they didn't respect it, we cannot be punished them because they will have a bad impression about our service. Hope you understand our situation.

We are looking forward to serving you again in the very near future; we wish you good health and happiness.

Many thanks and kind regards,

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Reviewed 23 September 2019 via mobile

We are a couple stayed 1 night. Room is spacious and overall clean. Breakfast was excellent with pho and egg omelet station. Plenty of choices and staff were attentive. Overall and nice comfortable sray.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank 978raphj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hoangsonpeacehotel, Giám đốc quan hệ khách hàng at Hoang Son Peace Hotel, responded to this reviewResponded 25 September 2019

Dear Mr 978raphj,
Thank you for your comments on our hotel. Your feedback is very helpful for us to improve our services.
As far as you know, Ninh Binh is a young city, we are in the process of industrialization. We hope that you will return to us one day soon and enjoy beautiful time without construction around.
We are looking forward to serving you again in the very near future; we wish you good health and happiness.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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