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KellG
York, United Kingdom

Lovely setting

5.0 of 5 bubblesReviewed 7 Apr 2024
Really lovely setting for this stay and nice pool. Rooms were nice and some guests on our tour benefitted from the free buggy/shuttle service. Food in the restaurant and breakfast were lovely and plentiful. We rented a karaoke room, which was fun. Some wildlife around given the natural setting.
Date of stay: March 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,332)
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Traveller rating
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7 - 12 of 1,332 reviews
Reviewed 8 April 2024 via mobile

Vietnam is a very beautiful & culturally rich country. We visited Hanoi, Halong Bay, Hoi An, Da Nang & Ninh Binh on 11D/10N trip.
Hospitality, reception & local immersion was outstanding at all places (except Emeralda) - people were welcoming & hotel staff were very courteous.

Emeralda Resort at Ninh Binh was not so pleasant experience barring a few seasoned staff members. F&B Manager at Sen Restaurant (morning paid breakfast) declined to entertain vegan food request & puréed fruit for 7 month infant, She said Kitchen’s busy, we have a large group to cater to. After much explanation she managed to get a fried rice (that’s It!!) but for puréed fruit she denied & insisted I pay for it.

Organic Restaurant is good, couple of staff there (mostly women) were courteous. Pool Bar attendant had some issues, not even acknowledging the greetings.

Thanks to Ms Hung (Restaurant Manager), Mr Chung (Reception) & another Restaurant manager at Organic (missed her name) for making our stay bearable & manageable. They have a very wonderful property & spacious rooms, had the service been at par like other 4 & 5 star resorts; it would be an ideal location for tranquility.

Note: Vegan / Vegetarian food menu is limited & not allowed to buy food from outside.

Date of stay: March 2024
Trip type: Travelled with family
Thank AbhishekDoshi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2024 via mobile

Nice enough hotel where the options aren’t great. It was a little run down and pretty basic but we weren’t expecting grand luxury there. The grounds and gardens could have been beautiful but were unkept and gave the place a rather frumpy appearance. The employees were nice enough and I think tried to accommodate guests but were not particularly professional or efficient.

Date of stay: March 2024
Trip type: Travelled with friends
Thank Robert K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2024 via mobile

We did the trang an , hoa lu and pagoda with Zum . He was so knowledgeable and made the trip fun . We learnt so much and had a great day with him . Highly recommend a day trip with him . Trang an and pagoda was amazing . We rode bikes through Van long village which was special . Only negative for hotel is expensive to eat and drink and bikes should have been free in such a place .

Date of stay: March 2024
Trip type: Travelled as a couple
Thank AUNO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 February 2024

Stayed 2 nights in February on a National Geographic tour. The weather was cool which eliminated the outdoor pool. The heated indoor pool was closed for repairs, a big disappointment. There is a small gym. The food was, well, uninspired? Staff was attentive but there was a feeling that it might have been offseason. There are a number of excursions nearby and we were able to see 3 Delacour's Langurs in the wild (only 300 left).

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank jeffreyjonkoch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2024 via mobile

We had a fantastic stay at the Emeralda. The hotel organised a great tour guide (Zung) who customised a private 2 day tour for us. We visited Tam Coc and the national park which was great for our kids. The pool both inside and out are fabulous and the standard of the hotel is very good. I also went to the spa for a massage which again was a very high standard. Our youngest also was a little sick and they promptly organised a nurse to the room and gave her some medicine free of charge. She recovered completely the next day.

Date of stay: January 2024
Trip type: Travelled with family
Thank Navigate10839609837
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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