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“Sorry to say, but awful”

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Catba Princes Hotel
Ranked #28 of 37 Hotels in Hai Phong
Reviewed 13 June 2017

First off, when I arrived the receptionist didn't greet me, but demanded the passports. Then we got a room on the 4th floor with no view, unable to lock the windows and something really noisy outside the hotel room. We had requested a non-smoking room, but the room smelled really bad from smokers before us. Therefore we asked for a new room, but where downgraded from deluxe to classic (not what I paid for, but better than the first).

The aircondition in our new room was really poor, the room was always weirdly humid and the aircondition went randomly on and off. There was always really much noise from the hallway, not soundproof at all. The wifi in the room was terrible, I had connection maybe 5 % of the time I was in ny room, had to use wifi in the lobby.

The hotel still used box TVs, very bad picture. There were no safes in the rooms, no hair dryers, the sink was leak, locks on the windows didn't function properly and the shower was old, leaky and bad.

The breakfast was tasting really cheap, it lasted only two hours and they started removing the food 30 minutes before time.

Elevators didn't work all the time.

Sorry to say, but this hotel was really bad, and I would NOT recommend to stay here at all.

Room Tip: Ask for suite, or don't stay
  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Hasskinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (73)
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4 - 8 of 73 reviews

Reviewed 30 December 2016 via mobile

Plus points: on a quiet street but still convenient; a nice, old fashioned feel, helpful receptionist, optional spa facilities and restaurant/ bar if you want. Reasonable price (we paid $19) including breakfast.

Minus points: bathrooms very old and not very good (you won't get a satisfying shower here), in low season you won't find anyone in the bar/restaurant, spa facilities look ok but not luxury.

Stayed: December 2016, travelled as a couple
2  Thank Liz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2016 via mobile

Room looked ok but the beds had obviously not been cleaned since the last guests. Felt very dirty. Breakfast was very basic (bread, jam and option for eggs). Did the job for an overnight stay but I wouldn't choose it for a long trip.

Stayed: December 2016, travelled with friends
1  Thank Natasha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2016 via mobile

Just returned after my girlfriend and I had a lengthy refund battle with the staff... The jacuzzi was filthy and the masseuses were caked in makeup and wearing bra and hot pants... Not exactly the 'professional' spa service we had in mind.
We asked for a refund and were refused. The duty manager eventually agreed to repay us 300 of the paid 500VND. Not acceptable.
Avoid unless you're happy to contract a water borne illness and possibly an STD.

Stayed: October 2016, travelled as a couple
Thank magnusgraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2016 via mobile

We did a kayaking tour over the Lan Ha bay rented from Catba. After 3 hours kayaking under the sun by 35deg, we ran out of water and tired. We saw the resort from the sea and wanted to get there to ask if we can buy water and maybe eat. When we were 50m from the beach, a 'man' was screaming loudly : get out of here, shaking his hand. Not any guest on the beach, we disturbed nodoby. We were thirsty and he didn't try to help us at all. We finally paddled 40min more to find a nice guy. I didnt spend a night here and just for this bad experience, this place deserve this rating. It show how bad the staff is !!!

Stayed: August 2016, travelled as a couple
Thank Ben A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Catba Princes Hotel

Address: 303 Nui Ngoc Street, Cat Ba, Cat Hai, Hai Phong 180000, Vietnam
Region: Vietnam > Hai Phong
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
Ranked #28 of 37 Hotels in Hai Phong
Price Range: $26 - $48 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Catba Princes Hotel 3*
Number of rooms: 81
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