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“A spa to avoid ”

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Catba Princes Hotel
Ranked #29 of 39 Hotels in Hai Phong
Reviewed 14 October 2016 via mobile

Just returned after my girlfriend and I had a lengthy refund battle with the staff... The jacuzzi was filthy and the masseuses were caked in makeup and wearing bra and hot pants... Not exactly the 'professional' spa service we had in mind.
We asked for a refund and were refused. The duty manager eventually agreed to repay us 300 of the paid 500VND. Not acceptable.
Avoid unless you're happy to contract a water borne illness and possibly an STD.

Stayed: October 2016, travelled as a couple
Thank magnusgraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 80 reviews

Reviewed 24 August 2016 via mobile

We did a kayaking tour over the Lan Ha bay rented from Catba. After 3 hours kayaking under the sun by 35deg, we ran out of water and tired. We saw the resort from the sea and wanted to get there to ask if we can buy water and maybe eat. When we were 50m from the beach, a 'man' was screaming loudly : get out of here, shaking his hand. Not any guest on the beach, we disturbed nodoby. We were thirsty and he didn't try to help us at all. We finally paddled 40min more to find a nice guy. I didnt spend a night here and just for this bad experience, this place deserve this rating. It show how bad the staff is !!!

Stayed: August 2016, travelled as a couple
Thank Ben A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2016 via mobile

We supposed to stay there for three nights but we decided to leave earlier.

The room was dirty and the bathroom was not well clean.

Only one person of the staff was able to speak English and it was really noisy, due to a lot of organised tour that were staying there. Moreover, they charge 5% for card payment.

Other guests were very loud with children screaming all time and ringing all the doorbells.

Do not go there if you are not local.

Stayed: August 2016, travelled as a couple
Thank MrClodi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2016

Please DO NOT book this hotel. My husband and I were staying at the Cat Ba Beach Resort which was rustic but very nice however due to a typhoon we were evacuated. The staff at Cat Ba Beach Resort said there was availability at hotel called Catba Princess Hotel and said it was a very nice place, only minutes away. The day was hectic enough with having to pack up and leave that we decided to go with their recommendation. Upon arrival the lobby looked OK, a little run down but not terrible. The staff were helpful although they spoke very little English (not a negative, just a comment). The problem was that when we were taken up to our room it was FILTHY! The sheets and pillows were blatantly stained and they were clearly stains from having not been washed. We are not germa-phobic by any means but it was downright gross. The air conditioner looked and worked like it had been through the great depression and the fan was not any better. I get that Cat Ba is hot (especially in July) and that a typhoon can certainly affect many amenities so if the room had been sweltering and clean I would have at least given it a pass but the heat combined with the musty stench was unbearable. The walls had visible mold on them and the view from our window gave me flashbacks of "Locked up Abroad". The bathroom was even worse than the room; dirty toilet, rusty fixtures and more mold. We ended up calling the Cat Ba Sunrise Resort and begging them for a room. They were so wonderful and sent a truck, in the pouring rain to come and get us. Despite being at the Catba Princess Hotel for less than 30 minutes we only got half of our money back. My disclaimer to this review is that my husband and I are NOT fussy travelers. We are avid campers (2-man tent style) and hikers and have no problem with bugs or dirt...this place was unbearable...I would have preferred to pop a tent in the local National Park during the typhoon then stay at the CatBa Princes. Do yourself a favor and DO NOT book this hotel.

  • Stayed: July 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank emccann5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2016

The hotel is located pretty close to the main strip of Cat Ba Town with a lot of restaurants near by. Check-in and Check-out have been fast and straight forward. Our room was on the second floor, so we didn't have the nicest view. Considering the price tag it was good value for the money. The room was clean and room service was good. The furniture was a little worn out, but nothing to really complain about.
We booked the hotel with breakfast included. The restaurant is at the top floor with a nice terrace and a view on the bay. A really amazing panorama. We were provided with western-style breakfast, fresh fruit and coffee. Everything was made fresh and had a decent taste!
I'd recommend this hotel as a homebase for day trips around Cat Ba.

  • Stayed: February 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Arne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Catba Princes Hotel

Address: 303 Nui Ngoc Street, Cat Ba, Cat Hai, Hai Phong 180000, Vietnam
Region: Vietnam > Hai Phong
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
Ranked #29 of 39 Hotels in Hai Phong
Price Range: $23 - $70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Catba Princes Hotel 3*
Number of rooms: 81
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