The rooms a reasonable size but looking somewhat tired and could definitely do with a freshen up. The room furniture was very simple and plain. Lots of hanging space in the cupboard. Bed mattress a bit on the hard side but not unacceptably so. Room had a mini fridge but no mini safe or tea/coffee facilities or room hair dryer. Only one available power point in the whole room for guest use which is pretty poor really. The air-con though worked well. Room was a bit too minimalist for me but at least there was some wood panelling to add some decoration. I didn't try out the internet access. The TV had Cable though very few English language programmes.
Bathroom was absolutely tiny, only soap and small shampoo provided, no other toiletries. Also no shaver point in bathroom. Combi shower with small bath and simple shower through good water pressure. Toilet was pretty low down so a bit awkward to sit on.
We were very annoyed when the hotel tried to charge us 50 baht each when we asked for 2 extra pillows as only one each had been provided, one pillow is really totally unacceptable in this day and age. However, to their credit Reception didn't make much of a fuss when we phoned down to complain and they quickly rescinded the charge. Generally, the staff were pleasant and helpful.
Breakfast wasn't included in our rate so as we were only staying one night we decided to not bother with breakfast at the hotel, so cannot comment on the food. We ate out in the evening before.
The lifts were fairly efficient and one didn't have long to wait. The car park area is fairly large, including some covered spaces so unlikely to be an issue for guests. There was a decent sized pool available though we didn't use it.
Be aware that the one way system and narrow streets in Phitsanulok and few street names which easily visible all makes finding the hotel a bit difficult, so either call first for directions or else print out a decent map of the city centre from the internet, if it is your first visit. The nearest major landmark is the Buddhachinaraj Hospital.
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