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Anna-Mae N

Nice but not luxury!

3.0 of 5 bubblesReviewed 4 Apr 2024
When arriving at Haad Tien Resort you are greeted with a beautiful view of the ocean and beach. The slope down to the resort however is quite tough to mange when arriving with suitcases.

Our check in went smoothly and we were asissted with our luggage which was great, considering the fact that the resort does not have any elevators and we had to manage 4 sets of stairs. The first room that we had, was unfortuanatly not to our standards as it was small and did not have a seperate bathroom. After the second night we were able to change rooms, which was much more to our standard that we were looking for. In order to truly enjoy your stay here I would advise you not to budget and to get a larger room. (Dave was very helpful here, and managed to get us this room. Thank you again.)

The resort location is beautiful and the beach and ocean are an absolute dream. Unfortunatly the resort is somewhat tired and is in need of renovation. If you are looking for a upscale luxury experience this is not the place for you, however if you are looking for adventure and outdoor experience I 100% recommend.
Date of stay: March 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Siri M, Owner at The Beach Club by Haad Tien, responded to this review
Responded 18 Apr 2024
Dear Anna-Mae N,

Sunny greetings and thank you very much for sharing your feedback following your recent stay at The Beach Club by Haadtien. It is nice to learn that you were impressed with the beautiful views of the ocean and beach upon your arrival.

We apologize once again for any disappointment regarding your initial room, however, we're glad that we were able to accommodate your request for a room that better suited your preferences. Your recognition of Dave's assistance is greatly appreciated, and we'll be sure to pass along your kind words to him.

Your constructive feedback about the resort's condition is invaluable to us. Please rest assured, that we are committed to ongoing maintenance and plan to initiate renovations in the coming months to ensure our facilities meet the highest standards while preserving the natural beauty of our surroundings.

Thank you again for your feedback and recommendation. We look forward to the opportunity to welcome you back to this beautiful Koh Tao in the future.

Kind regards,
The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 674 reviews
Reviewed 21 March 2024

I stay here for 6 night with my friends. The hotel was Nice with a lot of Nice and coat pools and a bar where you Can g’et food and party at night. Also then have the best diving center, where you Can do a lot of fun dives and take the open water course with so sweet instructors. Really good stay.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Julie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Siri M, Owner at The Beach Club by Haad Tien, responded to this reviewResponded 26 March 2024

Dear Julie B,

Greetings from The Beach Club by Haadtien!

Thank you very much for choosing to spend 6 nights with us, and for taking the time to share your experience. We're thrilled to hear that you and your friends had a good stay with us.

It's fantastic to know that you enjoyed our amenities, including our pools and bar. We strive to create a relaxing and enjoyable environment for our guests to unwind and have a great time, and we're glad to hear that you found these areas to your liking.

We're particularly delighted that you had an enjoyable experience with our diving center. Our team of instructors takes great pride in providing excellent service and ensuring that our guests have memorable diving experiences. It's a pleasure to hear that you found them to be sweet and that you had fun dives and enjoyed your open water course with us. We will be sure to convey your appreciation to our diving center team.

Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2024

First of all a few things

1) the beach is beautiful & lots of room on this bay to walk about / swim. Also the beach is super clean
2) on arrival I didn’t feel the hotel or hotel staff were that friendly. We were waiting to be checked in and instead of explaining the hotel procedures to me & my partner we had to wait till there was more people there and then it was explained in a group so didn’t feel as personal
3) the hotel restaurant was very overpriced & we had to wait ages for staff to acknowledge we were waiting. We did eventually walk over and ask for a menu, all the staff were standing about chatting which is fine but there was a lot of other customers waiting as well including ourselves
4) the rooms are very outdated and I have been to other hotels in Thailand in the same price range and the others were alot more Up to date. You can also hear the neighbours, we were kept up late due to the noise in other rooms ( due to thin walls) and a connecting room that the staff did not undisclosed. There was also no hooks to hang your towels after a shower. We booked a sea view however could hardly see the beach
5) there is a shuttle bus which is free and was really good. As the hotel is far away from other restaurants / bars

Overall I would not stay more than one night and was glad I was only staying for one night. I would not recommend this hotel for someone going to koh tao

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Millie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Siri M, Owner at The Beach Club by Haad Tien, responded to this reviewResponded 26 March 2024

Dear Millie S,

Greetings from The Beachclub by Haadtien and thank you for taking the time to share your feedback with us regarding your recent stay at our resort. We truly appreciate both the positive aspects you highlighted and the areas where you felt we fell short of your expectations. Your insights are important to us as we continuously strive to enhance the experiences of our guests.

We're delighted to hear that you enjoyed the beauty and cleanliness of our beach. Maintaining a pristine environment for our guests is a top priority for us, and it's cheering to know that you found it to be enjoyable.

Nevertheless, we regret to learn about the check-in and the dining experience at our restaurant. Please accept our sincere apologies for any inconvenience caused by the lack of personal attention during check-in and the delay in service at our restaurant. We understand the importance of personalized service, and we are addressing these issues to ensure that such instances are not repeated in the future.

We are sorry about the condition of the rooms and the noise disturbances you experienced. We take your feedback seriously, and we will be conducting a thorough review of our room amenities to make necessary improvements for the comfort of our guests. Additionally, we would like to clarify that we regularly undergo resort maintenance and we have scheduled room renovations to commence in June, aimed at improving our accommodations to create an environment where you can fully relax and enjoy your stay.

We're glad to hear that you found our complimentary shuttle service to be convenient for exploring the surrounding area. Your convenience and satisfaction are important to us, and we're pleased that this aspect of your stay met your expectations.

Once again, we sincerely apologize for any inconveniences you encountered during your stay with us. Your feedback is valuable to us, and we are committed to using it to improve our offerings and services going forward. We look forward to the opportunity to welcome you back in the future and exceed your expectations with an outstanding experience.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2024

Dont get all the bad reviews , lovely hotel, amazing beach, friendly staff, could do with the bar/restaurant being open a bit later as nothing in walking distance , breakfast has a vast variety of choice and evening meal was very good , overall a very nice stay

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Cliff t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Siri M, Owner at The Beach Club by Haad Tien, responded to this reviewResponded 15 March 2024

Dear cliffy222017,

Greetings on this beautiful day at The Beach Club by Haadtien!

Thank you very much for taking the time to share your experience with us and fellow travelers on TripAdvisor. We are pleased to hear that you had a great stay at our resort and that you enjoyed our lovely beach, friendly staff, and delicious meals.

We appreciate your feedback regarding the operating hours of our bar/restaurant, and we will definitely take this into consideration as we strive to enhance the overall experience for our guests. Your satisfaction remains our top priority, and we are dedicated to continuously refining our services.

Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2024

Great experience. Got my Open water padi certificate here and the teacher Atip was really good. Nice resort, nice rooms, helpful staff and great diving opportunity. Good food and you got a free tshirt when dive training. I would totally recommend

Date of stay: March 2024
Trip type: Travelled solo
1  Thank Ebba W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Siri M, Owner at The Beach Club by Haad Tien, responded to this reviewResponded 12 March 2024

Dear Ebba W,

Sunny greetings from The Beach Club by Haad Tien and congratulations on your PADI Open Water certification!

Thank you very much for sharing this wonderful information about your achievements and also about your experience at our resort.

We are very proud to offer a beautiful resort, comfortable accommodations, and a dedicated team of staff who are always ready to assist our guests. It is fantastic to know that you are happy with our facilities and services. Thank you for your compliments about our staff, especially Atip. We will pass on your kind words to them.

We are glad you had a great dive and that you appreciate the free t-shirt; it's our way of saying thank you for choosing us for your diving experience.

Your recommendation means a lot to us and we look forward to welcoming you back for more unforgettable diving adventures in Koh Tao.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2024 via mobile

This hotel is on a beautiful beach and has lovely gardens and pools. However, the infrastructure is getting shabby and could do with some maintenance. Our bedroom, beach view, was a good size with a lovely view but the decoration was a bit shabby and there were no hooks to hang towels or anything. The restaurant was a bit soulless in the evening and seemed overpriced. However we took a taxi on our second night to another bay for supper which was lovely. Breakfast was very average and overall the vibe was not as friendly as other places we have stayed in Thailand.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank JudyB862
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Siri M, Owner at The Beach Club by Haad Tien, responded to this reviewResponded 7 March 2024

Dear Judy B,

Warm greetings from The Beachclub by Haadtien.

Thank you for taking the time to write a review about your stay. We are delighted to read that you enjoyed the beautiful surroundings of our resort.

We greatly value your feedback, and while we appreciate the areas for improvement you've highlighted, we were somewhat surprised by your observation regarding the atmosphere of our resort. It stands in contrast to the positive reviews we received from our guests.

We regret that you didn't experience the warm hospitality we strive to provide during your stay. Ensuring our guests feel welcomed and comfortable is of utmost importance to us. We will work with the team to review the service procedures and facilities to identify areas where we can enhance the guest experience.

Regarding the restaurant atmosphere and pricing, we apologize that it did not meet your expectations. We will be reviewing our service operations to ensure guests have an enjoyable experience when dining at our resorts. In addition, we would like to assure you that our food prices are in line with neighboring resorts that offer similar levels of service and facilities.

Once again, thank you for choosing to stay with us and for sharing your constructive feedback. We hope to have the chance to welcome you back in the future.

Kind regards,
The Management

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