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“🎖🎖🎖🎖resort?!?!?! There must be a mistake...”

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Pinnacle Koh Tao Resort
Ranked #23 of 50 Hotels in Koh Tao
Reviewed 25 August 2017 via mobile

I don't know who is in charge to assign the stars for resorts and hotels, but it seems to me that for the "pinnacle resort" they have made fun of us:
The room was dirty and furnitures were old and bad;
No hot water in the shower;
The room had a bed smelt;
Courtesy and kindness were missing at the reception as well as at the breakfast restaurant;

Conclusion: don't book this resort at all; what you read on the web is a fake;

Stayed: August 2017, travelled as a couple
Thank Andrea A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinnacle H, Quality Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 23 September 2017

Dear Andrea A,
First of all, thank you very much for leaving your feedback for us to learn how we failed to impress you on your recent stay.
Please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. As a new Quality Manager i am now working on this issues. The review has been shared among the team and we will monitor and do our best to improve each point you have listed.
Feedback from our guests is absolutely vital for us to continue improving our services, and as such we really appreciate you taking time to write us the above detailed comment.
We do only hope to be given an opportunity to make it right for you as your experience is our top priority. Should there be anything we could do further, please feel free to let us know at pktserve@pinnaclehotels.com.

sincerely yours,
Abigail Salvador
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 513 reviews

Reviewed 16 August 2017 via mobile

My boyfriend and I stayed here for 3 nights and it was a terrible experience. To begin our stay we were taken to our hotel room by a steward who opened the door and then shut it straight away. Instead of explaining why when I asked what was wrong he shoved a hand in my face and said bluntly "wait" before walking away. We waited at least 5 minutes for him to come back and when we asked again what was happening we received the same blunt response "wait". 5 minutes later a cleaner arrived with a towel. This was because there was a giant puddle of water in our room from a roof leak. The hotel manager came in looked at the pool of water and asked us "what is the problem?" We said there is a roof leak and water all over the floor. He said that this was fine and they would clean it up. I then asked what would happen if it rained again and his reply was "the roof would leak". He didn't understand the problem and seemed confused when we asked to change room as it "doesn't always rain". We refused to stay in the room as it was forecasted to thunderstorm for the next three days and didn't find the idea of an indoor pool very appealing. We then moved to our second room where we had a worse view from the first and NO hot water. The room was poorly cleaned and had a uncomfortable smell to it. To add to this already unwelcoming experience we then discovered that a "10 minute walk" to the beach was actually a hike down approximately 300 very steep steps.
The staff here are absolutely shocking (besides the friendly restaurant staff) and are very difficult to communicate with as there is a massive language barrier. I would not recommend this "resort" to anyone! We have been traveling through Indonesia and Thailand for the last month and this is by far the worst and most expensive hotel we have stay in. Do not stay here!

Stayed: July 2017, travelled as a couple
1  Thank KJS1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2017 via mobile

So me and my girlfriend stayed here for 3 nights and I must say that the "service" you get here is just a horrible.

We were informed that you could call for a golf cart if you needed to move around the hotel. Called the reseption and was told that I should just walk. I have no problem walking but from the beach to the reseption. Well its a rock climb more or less.

When we left I booked a car to take us from the room to the reseption, it was 20min late and I needed to call for them 3 times. Almost did not have the time to take out some cash and get on the boat.

Again. The view is great. If you get a room thata not overgrown with trees. And prep your self for alot of noise from the frogs having a blast in the pound next door.

Good luck

Stayed: July 2017
1  Thank Tor Erik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017

We stayed at Pinnacle for 6 nights. The rooms were nice, clean and serviceable (although the showers weren't great), with excellent views. The restaurant had good food with an ok breakfast. The amenities in the room were nice, particularly my wife loved the hand cream.

The service was excellent. The front desk were flexible and allowed us to extend our stay by one night without being extortionate.

There is a lovely beach down at the front, which is a nice swim, but I wouldn't recommend the pool (too much chlorine).

Whilst it was a bit isolated, that also made it quiet, which is what we were looking for ... and the shuttle service, and easily booked (although not cheap) taxi service, made it easy to get in and out to the pier and Mae Had.

Our main purpose for staying there was a diving trip, and the on-site diving centre (Dive Wishes) were excellent. Great people, with an excellent approach and good equipment. if you want to go diving, this is the place to stay and Dive Wishes are the dive centre to work with.

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank DGT63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017

My boyfriend and I stayed at Pinnacle for 7 days and we loved it! The views are spectacular, there is a breakfast buffet every morning with a good variety of different foods. The onsite restaurant is available all day which is super convenient and they clean the rooms every day. The rooms have great ocean views and were very clean. The only downside is Pinnacle is up in the hills and a bit far from the main part of town however they do provide free shuttle service. The only thing is you won't be able to have a late night out because the last shuttle is at 9:30pm.

Room Tip: Rooms near the top of the hill have better accessibility to shuttles.
See more room tips
  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Adriana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pinnacle Koh Tao Resort

Address: 26/20 Moo 3, Koh Tao 84280, Thailand
Region: Thailand > Surat Thani Province > Koh Tao
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #23 of 50 Hotels in Koh Tao
Price Range: $62 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pinnacle Koh Tao Resort 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Pinnacle Koh Tao Dive Resort provides an island escape for the true leisure traveler and dive aficionado. Spend your days exploring the beautiful world underwater either snorkeling, or diving with our state-of-the-art dive school located within the Resort premises. Watch a spectacular sundown from the lounge bed on your room balcony, each of which provides unblocked panoramic view of the Gulf of Thailand. Our resort is located on the hidden-away June Jeau Beach and features Restaurant, Bar, BBQ Terrace and Pool, allowing you to experience true relaxation under the world famous Thai hospitality. Should you wish to explore the nightlife of Koh Tao, we offer a free drop-off service to the pier every evening. We also provide a golf cart shuttle service within the resort. All our rooms are fully equipped with mini bar, LCD flat screen television, refrigerator and air conditioning. We also offer room service and tours. Guests will find that this service-oriented resort with superb facilities and amenities provides excellent value. ... more   less 
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