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Reviewed 3 January 2014

We went there for a New Year 2013/2014 and the whole stay there was one big disappointment.

My family and my friends got similar most expensive rooms in a Paradise Zone (almost $500 for 2 nights from 31.12 to 02.01), those with jacuzzi on the open terrace.

Both rooms were very old, a lot of dust everywhere. Both jacuzzi were very dirty, seems nobody cleaned them for ages as well as bathroom appliances. Another story is a hot water. It runs only if the aircon is working. In december 2013 it was very cold on the island (about 20C degrees in the evening) and we had to run aircons in the rooms in order to get any hot water. Anyway, you always had to choose who is going to have hot shower as another person had to wait for 30 mins to have hot water again. Room service is terrible, nobody took garbage from the room during 2 days. Pillows in beds were "soft" as a piece of concrete. When you are planning to live in the most Luxury Room in any hotel you always expect that it should be something special. But this is not a case. The night before we've been staying in a cheap bungalow in Chumphon and it was more comfortable over there than those Deluxe Rooms.

Another thing is restaurant. I have not been eating such a crap food for a long time in my life. I live in Thailand and I like both Thai and Western food but this restaurant is useless in both. And especially breakfasts, when you get cheapest yogurt from 7/11 with 2 pieces of bread, few pieces of fruits and some yellow color water that they call juice and it costs 150 Baht..There are only 2 sets of breakfast available in the morning and you can not order something else. Good for us next day after arrival we found a good restaurant with a walking distance from this hotel.

There was no beach at New Year time as a sea level was always high and you can step on the beach only after sunset.

New Year celebration party that we have been forced to pay for was one of the most boring ceremony that I have ever seen in Thailand. The same crap food, slow service, stupid performance on the stage. We had to pay 2000 Baht per person for it. Real cost of the food was maximum 200-250 Baht + you get 1 glass of cheap wine.

I can continue describing this hotel and tell you about non working pool table, lost cloth in a laundry, about 40 mins check-in and so on but just believe me - avoid this place, don't waste your time on it. The only thing you can like there is a view on the sea from the Paradise Zone. That's it.

I read a lot of good reviews about this pace on Tripadvisor and Agoda and that's why I made a decision to book a room there on a New Year Eve but it was a big mistake.

  • Stayed: December 2013, travelled with family
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5  Thank SoloDen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2013 via mobile

So glad we stayed here for the view alone... The Honeymoon Paradise room faces south and you can see both sunrise and sunset from the balcony. Rooms are clean but dated... Otherwise the luxury stops here.

The staff are nice generally, but not that great. There seems to be a family on site, which is a bit off putting sometimes when you are expecting a luxury resort. One day they were changing the babies nappy on a restaurant table! The food seemed average and overpriced... The American breakfast was one of the worst we`ve had.

We had a jacuzzi bath in our room (with amazing views) but there wasn`t even enough hot water to fill the whole thing. When we asked for assistance with this, they told us to turn on the AC for 15 minutes and it would be ok (!?!). We waited anyway... but there was no change and no hot water. We also were kept awake one night by what turned out by what turned out to be a mouse in our room. It defacated all over our room and bathroom including on our clothes. When we told the hotel they just cleaned up the remains without any remorse and snuck a mousetrap into the room later...

Glad we stayed here for the views, pool and location... It doesn`t get much better. But don`t expect any more. I think one of the reviewers said it well, it was surely once an amazing place but there is no money spent on keeping it that way or its upkeep.

Stayed: December 2013, travelled as a couple
Thank tomuknz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

Hotel is very clean, staff are very friendly and helpfull. Lovely pool area but small, fantastic views. Rooms spotlessly clean and made up daily. Food was very nice and Good value for money. Would recommend and certainly would come again.

Stayed: December 2013, travelled as a couple
Thank Cancharic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013 via mobile

Comparing to other 3 star hotels this is the worst one! We took an upgrade from superieur to a deluxe room and it was a little bit better. Rooms are old, dusty, dirty.
Pool and the beach are great!
Staff is helpfull. Breakfast very poor but we found out that in Thailand this is quit good. I think we are spoild so no big deal. I would not recommand this hotel.

Stayed: December 2013, travelled as a couple
1  Thank joanlamme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

As we had to stay one more night at Koh Tao (due to bad weather) we decided to stay here. We stayed in this resort in 2010 as well and at that time this resort wasn't bad at all. Unfortunately maintenance seem not to exist in Thailand... It started when we arrived at the entrance.
The garden is like a jungle and the fish in the small pond is floating (=dead)
When we entered the room the smell of mold is obvious.
The room itself is ok by the way: at least is looks clean.
The swimming pool looks ok, but the surrounding area is empty which makes it look like a desolate area; not like a resort. The view from the pool onto the island is more than excellent.
The taxi service is very good.
The personnel is not bad, but don't expect the "extra mile" from them.

In general: it's called a resort, but money is not invested to keep it as beautiful as it was in the beginning.

  • Stayed: November 2013, travelled as a couple
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1  Thank Joost69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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