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“4 star hotel it is not......”

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Phitharom Phi Phi Resort
Ranked #24 of 38 Hotels in Ko Phi Phi Don
Manchester, United Kingdom
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“4 star hotel it is not......”
Reviewed 14 March 2012

Stayed here for three days in february 2012, this is one of the worst and dirtiest hotels i have ever seen. it claims to be a 4 star hotel but is not even the standard of a hostel. Rooms are filthy with black mold and rotting wood, the bedding and towels are not changed and if you ask staff to change them, they just sigh. When we checked in there was excrement floating on the bathroom floor and the bathroom was above a sewage drain, which stunk the room out, water pressure is none existant and its virtualy impossible to have a shower or flush the toilet. The room has a tv and safe though, and they provide two free bottles of water a day. the hotel has a swimming pool, which is the size of a teacup, if there are two people in the pool its already full. Breakfast is not worth getting up for, its basically a egg and some bread, with watery orange juice or coffee that looks like tar..... still thinking of staying here? if you have problems climbing stairs or are not super fit (we are 26 and 30) and fairly fit, but took us ten minutes and out of breath to reach our room up the steep stairs.... avoid at all costs, this was my 5th time in phi phi and many better hostels on the island better than this so called four star hotel....

Room Tip: dont stay here.....
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  • Stayed February 2012, travelled as a couple
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Helpful?
Thank namsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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204 reviews from our community

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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Sydney, New South Wales, Australia
2 reviews
Reviewed 13 March 2012

The worst hotel I have ever been at. We booked this hotel last minute, a broucher given by a thai travel agent, looked pretty fancy, but as we arrived it was totally different to the pictures. The bathrooms are off 3rd world country standards. We turned on the tap and the water came out brown and dirty. There was no proper window with glass in the bathroom, where the "window" was taped up with sticky tap. The steps up to the rooms were dangerous and not stable, not to say there was 100+ steps just to go up to our rooms. Although it was close to the parties and everything, definitely not worth coming here as it is also very expensive for what it is. Not to mention, the "breakfast" was basically just toast and old ham and egg.

  • Stayed February 2012, travelled with friends
    • Value
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Helpful?
Thank Rose X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ko Phi Phi Don hotels

Ipswich, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 March 2012

Simple as this was by far the worst hotel I have ever stayed at in my whole life! We arrived my girlfriend checked the room, because we did not know what to expect from the island and as far as we were concerned most other places were booked. Because we hadn't booked this part of our holiday I hadn't done my tripadvisor research.

This place is a dive! It is like a place on a island horror film! Dingy cabins not cleaned and basically the rooms are unfinished, bad views, unsafe steps to the room.

We wanted to check out after the first night and had paid for 4. We told the manager that we wanted to leave the island. He said he had no money, so we came back a few hours later once he claimed he had been to the bank. He then said it was no refund, however we had not signed the form! I advised him of this and he said he would offer me the refund for 2 nights stay, I refused this and said I wanted my money back in full. As people kept coming to see if rooms were available as the ferry ahd come in, he kept stopping and after we had a argument people started asking questions about why we couldn't get our money. He then told me to go to the police and my girlfriend stepped in and he realised it was in his best interests to give us our money back rather than have further arguments about it in front of other potential customers.

Overall the guy talks the talk but is a complete con artist! He knows his rooms are awful and people kept coming and checking the rooms then leaving. The Breakfast looked vile and quite frankly I cannot find words to describe how bad this hotel really is!

Room Tip: None of them!
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  • Stayed February 2012, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
1 Thank Jason D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 3 March 2012

I stayed with my parents at the hotel in February 2012. One of our belongings was stolen on the first day. General anager, being proud of ability to speak good English, promised to investigate but no result was provided in the end. We asked for compensation but he said that "This is Thailand!" and walked away. The hotel is quite old and definitely overpriced. Do not waste your money, consider another hotel!

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
Thank alexermax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 February 2012

We ended up staying at this resort when it was basically one of the only available when we arrived at Phi Phi. It suited our needs for our stay as we only needed basic rooms but was very overpriced for what you got. Rooms were basic but fairly big with the typically hard Thai beds and 110 steps to walk up to our room. However it was in a good location (very close to party beach but still high enough up the hill for the music to not be a problem when trying to sleep). Didn't have any troubles with service - they brought us water and fresh towels when the room was cleaned each day and were also very helpful taking our luggage to the port when we left. So basically the experience we had at Phitharom was fine for a mid-range option but is way over charged at luxury prices.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Portia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phitharom Phi Phi Resort

Property: Phitharom Phi Phi Resort
Address: 51 Moo 7 | Ao Lohdalum, Tambon Aonang, Ko Phi Phi Don 81130, Thailand
Region: Thailand > Krabi Province > Ko Phi Phi Don
Hotel Style:
Ranked #24 of 38 Hotels in Ko Phi Phi Don
Price range (per night): $42 - $103
Hotel Class:2.5 star — Phitharom Phi Phi Resort 2.5*
Number of rooms: 51
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Also Known As:
Phitharom Phi Phi Hotel Ko Phi Phi Don
Phitharom Phi Hotel
Phitharom Phi Krabi

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