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Reviewed 5 October 2012

Loved everything about this place! The people, food, serenity, sea, hospitality, wifi -all great. My little boy loved going to kids club (Harry says Hi!) The guy who ran kids club was great too - sorry cant remember his name)We loved the fact we could jump on a long tail boat and head to any number of islands. We thought the location was BRILLIANT! Away from the bustle of Tonsai village (the shops are the same in Phuket/Patong anyway). We are already planning our return trip. 5 stars to the Holiday inn!!

Stayed: September 2012, travelled with family
Thank Morsitta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol W, General Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 10 October 2012

Dear Morsitta T

Thank you for uploading your comments about your holiday at our resort!

We are very happy to read that Harry has enjoyed our recently opened Kid's Club and trust that you and your family would consider our hotel for a future holiday.

Sunny regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2012 via mobile

Amazing, there are no words to describe our amazing time, we just want to go back!!

My wife and I arrived the morning and were greeted by a very friendly hotel manager. She must have been at least seven months pregnant at the time (and one could see that she was uncomfortable in the heat), but she didn't let that stop her from making us feel so welcome. She even gave us a free upgrade froma garden bungalow to a coral suite.

The room was modern and right behind the infinity pool (the second pool close to the southern tip of the resort). Try and get a room close to this pool. Although a bit of a walk to the main lobby/restaurants area, it is so worth it, as it was very quiet and we could always get loungers at the pool deck overlooking the ocean after breakfast. Which reminds me... oh my word what a feast!! Such a wide variety of pastries, hot breakfast, bread, juice, sushi etc etc was amazing!

I gave the hotel top marks for location. It is, however, secluded from the main townnon Phi Pbi (Tonsai Bay) and one needs a boat to get to it (ie its jotnoje of the resorts around Tonsai that you can walk there). But, this is exactly what we wanted, peace and quiet away from the crowds in Tonsai. If you want to go shopping in Tonsai, there are lots of long tail boat operators next to the resort who can take you. We found them very friendly and cheaper than the hotel's rates. We used a local fisherman for all our trips, Ian (boat number two), he was amazing. When we went snorkeling at Phi Phi Ley, he even gave us some of his bread to feed the fish.

The hotel staff are excellent and they had jo problem to even heat up some food that we bought whilst shopping when we felt like eating in. The buffet dinners are pricey at the restaurant, but you can also just eat from the normal menu at a reasonable price.

The reaort also has a sunset bar for amazing late afternon pics. Their attention to detail is truly inspirational as well, with fresh flowers and sand patterns drawn every morning.

We wish we could go back in a heartbeat.

  • Stayed: April 2012
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5  Thank MartinK2409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol W, General Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 10 October 2012

Dear Mkoeleman7

Thank you very much for taking the time to write a review on Tripadvisor.
We are delighted to read that you have thoroughly enjoyed your stay with us and hope that we will have the pleasure of welcoming you in the future.

Please do not hesitate to contact me directly if you decide to return. We would also like to invite you to follow our news on Facebook "Holiday Inn Resort Phi Phi Island".

Look forward to welcoming you next year!

Sunny regards

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Reviewed 1 October 2012

Incredible part of the world and the holiday inn make it a great stay, we've stayed here twice now (june 2011 and september 2012) and we would stay here again if we ever came back, its a great place to stay, rooms are spotless, staff are great, good value for money, I cant say anything bad about!!!

Room Tip: Try and stay in resort newer part of the resort, although its a bit of a walk back to to the main part of the resort its well worth staying in the newer part...
  • Stayed: September 2012, travelled as a couple
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2  Thank Trav A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2012

We are the family of 4 (29 years old me, 34 year old hubby, 5 year old and 1 year old daughters).
We arrived to Holiday Inn Phi Phi island on 17 September and stayed for 7 nights (I truly wish we stayed less… We are currently in Sheraton Krabi and OMG what a difference) Our experience with the hotel left us with mixed feelings - on one hand, the location and the absolutely stunning private beach, and on the other hand very outdated, small, sad-looking "king" beach front bungalow for 7,500 baht per night.
Location
Holiday inn is isolated from the main Phi Phi port and is only reachable by long tail boat. There is nothing around it, so if you seek bars, dancing, waking street and 7/11 this is not a right place for you.
For those you look for peace and quiet, family oriented hotel – holiday inn is a good pick.
There are several other resorts and restaurants situated along the beach next to Holiday Inn, offering alternative dining experience.
Facilities
“King” beach front bungalow room 101. The room looked very outdated and worn-out:
The bed with very strange and rather uncomfortable mattress (you kind of roll down from it if you are too close to the edge)
dirty lamps on each the side (full of visible mold)
scratched furniture
The security safe is not big enough to fit a laptop in it
no nets on the windows, so although you are basically on the beach, you have to turn on air condition 24/7. Speaking of air condition – it was very very very loud.
air condition control on the wall of the closet corridor (if you are cold/hot at night, you have to stand up and walk to the remote control to change the temperature)
dorm-like bathroom with sad-looking, moldy shower, scratched mirror and no ventilation
Baby cot provided was very very unclean
A touch of modernization – LCD TV and DVD player. The terrace is actually quite nice with two chairs and a little table, great for sitting outside in the early mornings or evenings (just make sure to use mosquito repellent). Our particular bungalow didn’t have a side “bench” on the porch, while most of others did. For guests with kids, that creates a certain discomfort because you have to drag chairs out from the inside in order to sit on the terrace with the kids.
There is a laundry rack (if weather permits, you can dry your wet clothes there) out on the porch.
The fitness center is so-so and needs to revise the opening hours.
Kids club looks renovated and spacy but during the low season and due to lack of children, there are no activities and caregivers don’t really do much. I left my 5 year old in the kids club with a female caregiver, only came to find that she is gone and the substitute is a towel guy from the pool. That was extremely inappropriate and disappointing (I couldn’t leave my kid there again without worrying). There is no system of signing the name of the child, the name of the parent, where can the parent be found, can the child come out from the club by her/himself etc.
There are two swimming pools. One next to reception and kids club (outdated with rather sharp tiles on the edge of the pool). It is impossible to catch someone to take your order if you decide to eat by the pool.
Both swimming pools are kids friendly (have shallow water to play at).
The main restaurant next to pool number 1 is surrounded by a stinky odor from the contaminated pond below it. The only time we ate there was the first evening when we just didn’t know better.
Western food in the resort is ok, thai food needs some serious improvements. Prices are high. If you want to eat well, go to the second restaurant called Sawasdee, they have amazing thai food. At least you get good food for the money you pay and no stinky odor.
Fruit shakes were not blended well – the restaurant should by new blenders!
I was also served frozen margarita in the wine glass with a straw… hmmmmmm…
Now, the second pool, located in the renovated “coral bungalows” area is an infinity pool and is much better then pool 1. The sunbeds are new, the mattresses are nicer, the overall atmosphere is better. The restaurant next to the infinity pool has a great view and also serves breakfast. After our first breakfast in the main stinky restaurant, this place was like a breathe of fresh air. There is less choice in the breakfast buffet, but the service is better, it is more intimate and there is no crazy smell or hundreds of flies all around you.
The coral beach bungalows seem to have much nicer décor and are in the renovated area of the hotel next to the infinity pool.
Beach
Beach is the only thing that saves this place… really… Gorgeous white sand, crystal clear water, chairs and swings. Very relaxing. Loved it.
Service
Overall service was satisfactory and friendly, except for couple of strange accidents:
Room service forgot to add tea and coffee bags in the room in the morning. When I called about it, I was told (and I quote):” tea and coffee are included in breakfast”! I had to explain that I might want to drink tea later in the evening…
When I realized that my laptop doesn’t fit into the safety box, I brought it to the front desk (you can store your “larger” belongings there. The lady at the front desk said: “Usually it is ok to leave your laptop in the room”. Hmmmm… Yeah, maybe, but not when my work depends on that laptop!
As mentioned before, pool service needs to improve. No one walks around to check if you wish to make an order. No one cleans dirty plates or bottles. People with glass bottles are allowed to sit by the pool and in the pool (this should not allowed and drinks must be served in plastic glasses).
Internet Wifi is not for free. You can buy either an hour or 24 hours (with the option of login in and out). There are two computers at the lobby with free internet, but they are always occupied. For those who need internet for more than facebook checking, buying hourly wifi is the only option.
Breakfast
Breakfast was good with decent choices. No extra charge for latte or other types of coffee.
Summary
I have been to countless hotels in Thailand starting from 3 stars and up. I would hardly give holiday inn phiphi 3 stars. There is a lot of room for improvement and most importantly renovation. I saw some bungalows were going to renovation during our stay so I assume that in high season there might be less complaints about the rooms.

Room Tip: Make sure to ask for renovated bungalows, or better yet stay in that coral wing. The rooms are much better, with sliding doors and nets and normal rain shower... Infinity pool is awesome. Have breakfast in the restaurant next to it - it has a personal touch, intimate, great service and fantastic view.
  • Stayed: September 2012, travelled with family
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5  Thank YanaMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2012

we travelled with a small child & this hotel has a 'kids stay & eat free' policy. On one of the days, she was unwell & we requested her meal to the room which was brought with a bill, when we confronted staff with their kids eat for free policy, the guy just took the food back without listening to reason. Although the front office manager was a great help & went out of his way to rectify the treatment we received, we were still left scarred by the attitude of most staff, particular the way they circle you like vultures at the hotel restaurants! Absolutely off-putting. On the plus side the beach is simply stunning and the sunset bar has beautiful views. We travelled from krabi & it's a good few hours to resort & the resort is a boat ride away to the nearest town and costs a BOMB to leave the resort once staying there - so again bare in mind when choosing hotels in phi phi

Room Tip: we had a partial sea view room which with a small child was perfect to just leave the bungalow and walk across to the beach
  • Stayed: September 2012, travelled with family
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1  Thank shaz m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 3 April 2016

Dear Shaz M,

We thank you for sharing your experience on Tripadvisor.

We are very grateful for the feedback provided.

I have shared your comments with our team members who are currently working on the service issues you have highlighted.

We thank you once again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest.

Best regards,

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