We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
USD 163
View deal
Hotels.com
USD 163
View deal
eDreams
USD 123
View deal
TravelocityUSD 163
Orbitz.comUSD 163
CheapTicketsUSD 163
View all 13 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (3,131)
Filter reviews
3,131 results
Traveller rating
1,449
1,056
369
149
108
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,449
1,056
369
149
108
Show reviews that mention
All reviews infinity pool long tail our honeymoon maya bay phuket airport nice beach private beach monkey beach ferry ihg paradise resort island bungalow hill mainland
Selected filters
Filter
Updating list...
1,402 - 1,407 of 3,131 reviews
Reviewed 30 September 2012

We are the family of 4 (29 years old me, 34 year old hubby, 5 year old and 1 year old daughters).
We arrived to Holiday Inn Phi Phi island on 17 September and stayed for 7 nights (I truly wish we stayed less… We are currently in Sheraton Krabi and OMG what a difference) Our experience with the hotel left us with mixed feelings - on one hand, the location and the absolutely stunning private beach, and on the other hand very outdated, small, sad-looking "king" beach front bungalow for 7,500 baht per night.
Location
Holiday inn is isolated from the main Phi Phi port and is only reachable by long tail boat. There is nothing around it, so if you seek bars, dancing, waking street and 7/11 this is not a right place for you.
For those you look for peace and quiet, family oriented hotel – holiday inn is a good pick.
There are several other resorts and restaurants situated along the beach next to Holiday Inn, offering alternative dining experience.
Facilities
“King” beach front bungalow room 101. The room looked very outdated and worn-out:
The bed with very strange and rather uncomfortable mattress (you kind of roll down from it if you are too close to the edge)
dirty lamps on each the side (full of visible mold)
scratched furniture
The security safe is not big enough to fit a laptop in it
no nets on the windows, so although you are basically on the beach, you have to turn on air condition 24/7. Speaking of air condition – it was very very very loud.
air condition control on the wall of the closet corridor (if you are cold/hot at night, you have to stand up and walk to the remote control to change the temperature)
dorm-like bathroom with sad-looking, moldy shower, scratched mirror and no ventilation
Baby cot provided was very very unclean
A touch of modernization – LCD TV and DVD player. The terrace is actually quite nice with two chairs and a little table, great for sitting outside in the early mornings or evenings (just make sure to use mosquito repellent). Our particular bungalow didn’t have a side “bench” on the porch, while most of others did. For guests with kids, that creates a certain discomfort because you have to drag chairs out from the inside in order to sit on the terrace with the kids.
There is a laundry rack (if weather permits, you can dry your wet clothes there) out on the porch.
The fitness center is so-so and needs to revise the opening hours.
Kids club looks renovated and spacy but during the low season and due to lack of children, there are no activities and caregivers don’t really do much. I left my 5 year old in the kids club with a female caregiver, only came to find that she is gone and the substitute is a towel guy from the pool. That was extremely inappropriate and disappointing (I couldn’t leave my kid there again without worrying). There is no system of signing the name of the child, the name of the parent, where can the parent be found, can the child come out from the club by her/himself etc.
There are two swimming pools. One next to reception and kids club (outdated with rather sharp tiles on the edge of the pool). It is impossible to catch someone to take your order if you decide to eat by the pool.
Both swimming pools are kids friendly (have shallow water to play at).
The main restaurant next to pool number 1 is surrounded by a stinky odor from the contaminated pond below it. The only time we ate there was the first evening when we just didn’t know better.
Western food in the resort is ok, thai food needs some serious improvements. Prices are high. If you want to eat well, go to the second restaurant called Sawasdee, they have amazing thai food. At least you get good food for the money you pay and no stinky odor.
Fruit shakes were not blended well – the restaurant should by new blenders!
I was also served frozen margarita in the wine glass with a straw… hmmmmmm…
Now, the second pool, located in the renovated “coral bungalows” area is an infinity pool and is much better then pool 1. The sunbeds are new, the mattresses are nicer, the overall atmosphere is better. The restaurant next to the infinity pool has a great view and also serves breakfast. After our first breakfast in the main stinky restaurant, this place was like a breathe of fresh air. There is less choice in the breakfast buffet, but the service is better, it is more intimate and there is no crazy smell or hundreds of flies all around you.
The coral beach bungalows seem to have much nicer décor and are in the renovated area of the hotel next to the infinity pool.
Beach
Beach is the only thing that saves this place… really… Gorgeous white sand, crystal clear water, chairs and swings. Very relaxing. Loved it.
Service
Overall service was satisfactory and friendly, except for couple of strange accidents:
Room service forgot to add tea and coffee bags in the room in the morning. When I called about it, I was told (and I quote):” tea and coffee are included in breakfast”! I had to explain that I might want to drink tea later in the evening…
When I realized that my laptop doesn’t fit into the safety box, I brought it to the front desk (you can store your “larger” belongings there. The lady at the front desk said: “Usually it is ok to leave your laptop in the room”. Hmmmm… Yeah, maybe, but not when my work depends on that laptop!
As mentioned before, pool service needs to improve. No one walks around to check if you wish to make an order. No one cleans dirty plates or bottles. People with glass bottles are allowed to sit by the pool and in the pool (this should not allowed and drinks must be served in plastic glasses).
Internet Wifi is not for free. You can buy either an hour or 24 hours (with the option of login in and out). There are two computers at the lobby with free internet, but they are always occupied. For those who need internet for more than facebook checking, buying hourly wifi is the only option.
Breakfast
Breakfast was good with decent choices. No extra charge for latte or other types of coffee.
Summary
I have been to countless hotels in Thailand starting from 3 stars and up. I would hardly give holiday inn phiphi 3 stars. There is a lot of room for improvement and most importantly renovation. I saw some bungalows were going to renovation during our stay so I assume that in high season there might be less complaints about the rooms.

Room tip: Make sure to ask for renovated bungalows, or better yet stay in that coral wing. The rooms are much better, with sliding doors and nets and normal rain shower... Infinity pool is awesome. Have breakfast in the restaurant next to it - it has a personal touch, intimate, great service and fantastic view.
Date of stay: September 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank YanaMK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 29 September 2012

we travelled with a small child & this hotel has a 'kids stay & eat free' policy. On one of the days, she was unwell & we requested her meal to the room which was brought with a bill, when we confronted staff with their kids eat for free policy, the guy just took the food back without listening to reason. Although the front office manager was a great help & went out of his way to rectify the treatment we received, we were still left scarred by the attitude of most staff, particular the way they circle you like vultures at the hotel restaurants! Absolutely off-putting. On the plus side the beach is simply stunning and the sunset bar has beautiful views. We travelled from krabi & it's a good few hours to resort & the resort is a boat ride away to the nearest town and costs a BOMB to leave the resort once staying there - so again bare in mind when choosing hotels in phi phi

Room tip: we had a partial sea view room which with a small child was perfect to just leave the bungalow and walk across to the beach
Date of stay: September 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank shaz m
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nithas S, Front Office Manager at Phi Phi Holiday Resort, responded to this reviewResponded 3 April 2016

Dear Shaz M,

We thank you for sharing your experience on Tripadvisor.

We are very grateful for the feedback provided.

I have shared your comments with our team members who are currently working on the service issues you have highlighted.

We thank you once again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2012 via mobile

Seven of us stayed at The Holiday Inn, I loved the quiet location. We had the family accommodation on the beach it was excellent, what an amazing view.
The rooms were spacious and very clean. Room service was quick and anything we needed was attended to straight away.
The meals were amazing, I loved every bit of the seafood buffet. For a resort I thought everything was well priced.
We booked snorkelling and island hopping on one of the days, it was so easy as everything is catered for.
The staff were really friendly and seemed to know what room we were in before we said anything :) wow .
I would stay here again, the location was perfect, I loved the beach it was netted and very safe.
Kids are well catered for and even when we had a whole day of rain there was plenty to do. Any time day or night they have free DVDs you can borrow, when the kids want to chill out or get tired.
Overall it was worth travelling to Phi Phi.

Date of stay: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank LarnieB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 September 2012

We stayed on the island for one night so thought we pay a little more for a nice resort. Its cost us nearly as much getting to the holiday inn from krabi and then onto phuket as it cost us for the holiday inn. Bear this in mind as it puts up the cost.

Good welcome, we got upgraded to a sea view. However we could just see some of the sea arround the boungalow in front of the sea.

Food at the hotel is very nice. If you enter the beach and walk to the left you will find other very nice thai resturants. "jasmin" was the best food ive had all holiday and the prices were incredable.

Date of stay: September 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Andrew N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nithas S, Front Office Manager at Phi Phi Holiday Resort, responded to this reviewResponded 3 April 2016

Dear Nails1352,

We thank you for sharing your experience on Tripadvisor.

We are very grateful for the feedback provided.

I have shared your comments with our team members who are currently working on the service issues you have highlighted.

We thank you once again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2012

We booked Holiday Inn for 1 night. We came from Phuket and were returning the next day. What i liked is that our baggage on the boat was treated like VIP because they had the Holiday Inn badges thus no rain damaged them and they were not stacked like boxes above each other like the rest. The location is ok calm and not close to night life. The bangalows are awesome especially if you choose them sea view. The staff are friendly and their farewell dance is not to be missed!!

Date of stay: July 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Naramouni
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nithas S, Front Office Manager at Phi Phi Holiday Resort, responded to this reviewResponded 3 April 2016

Thank you very much for taking the time to upload your review and comments like the one you have provided give our team continue motivated in delivering high standards of service.

We hope you will be back to our resort soon!

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews