I had booked a pool access room for 2 nights. This was advertised and pictured to be a room where you could step off your balcony into the pool. However when I arrived I was shown to a ground floor room which did not have direct access to the pool, when it seemed like every other ground floor room did. I asked the bellboy if my room was a "pool access room" and he said no. I went to reception to alert them to the fact that I had not been given the room I paid for, but the reception kept insisting that it was a "pool access room", despite the inability to walk from the balcony directly into the pool. I asked for a room where you could step directly into the pool, but they said they did not have any double rooms like that still available. They refused to refund the difference, saying that I had to take it up with Agoda, as I had booked through Agoda.
Apart from the bad experience, the rooms and bathroom were decent and clean, although quite small, and it is a good location if you like to be in the centre of the main town area.
The pool area was nice, and there were massage jets on one end of the pool, which were very nice.
The breakfast was just ok, and did not have much variety.
The service was not great, especially for a hotel of this price. One night we ran out of toilet paper, and rang reception to ask for more. They told us to come to reception to get it, when most hotels in my experience would have delivered it to our room. In fact, most hotels would have ensured there was enough toilet paper when the room was cleaned.
Overall the hotel was just ok, but seeing there is not a lot of choice in Phi Phi, it might be one of the better ones in the centre of town. I was satisfied with my stay, although there is room for improvement.
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- Also Known As:
- p.p. Palmtree Hotel Ko Phi Phi Don
- p Palmtree Hotel