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“Nice design, fantastic view and pool villa”
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Review of Mermaid Villa

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Overview
Villa -
5 Bedrooms, 4 Bathrooms, Sleeps 10
Ko Pha Ngan, Surat Thani Province

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Jonathan...
1 review
“Terrific Property. Horrible Manager.”
Reviewed 23 September 2016 for a stay in July 2016

PROS:
- Beautiful Property
- Air Conditioning
- Owner (Lisa)

CONS:
- Property Manager (Lee)
- Lack of WiFi, Weak connection in only room with wifi capability
- Strange bedroom configuration

The property offers stunning views of the bay. The pool and surrounding cabanas are wonderful. The Mermaid Villa is situated in a secluded part of the island, so it is a very peaceful location for a quiet get away. The air conditioning is very effective and helpful. It would be better if there was some air conditioning in the living room, but at least the bedrooms are cool and comfortable.

Also, I cannot say enough good things about the property owner, Lisa. She is very helpful and responsive to prospective guests. Her responsiveness makes her very easy to deal with when planning your trip.

Unfortunately, Lisa's helpfulness is overshadowed by her miserable manager, Lee, who is about as unhelpful as a burnt out light bulb. He is impolite, impatient, and a first-class jerk. He will make himself available to give you a ride . . . for 150 Baht per trip, per person. His communication skills are lacking. He will offer you some service (i.e., a massage), and if you cancel five minutes later, it will still cost you. He will demand payment for a boat transfer to Koh Samui later on, but will not give you notice of when he wants the payment. He will charge 500 baht for a "damaged" wash cloth, which is not really damaged (only needs to be washed), because he claims that the 500 baht is to cover the new wash cloth as well as his boat rides to and from Koh Samui. Lee blackmailed our group while we were there and seemed to do just about everything he could to put a damper on our trip. It is a shame because the house is wonderful, as is the owner, Lisa.

Supposedly the house has wifi, but it only has a very weak, spotty signal in the living room. The internet goes in and out and is not reliable.

One of the bedrooms is only accessible through two of the other bedrooms. It is bizarre, but the bedrooms are still comfortable.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The view, the pool, and the air conditioning
Liked least: Property manager (Lee) and lack of WiFi
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 Feb 2018
With regards to this very unfair review I can break down the negative points:
If my manager receives a request from guests for massages at the villa he then arranges it straight away with the local salon that we use and should the guests cancel any time after that then the girls still have to be paid as they are away from the salon hence losing money.
With regard to boat trips the same rule applies once booked monies are required by the owner of the boat and Lee does not always know when the boat owner will collects these costs.
Guests are advised on arrival that if attending the Full Moon party and have body paint on then it must be removed by shower before retiring as the laundry company is unable to remove it from towels, sheets or seat covers. We have to cover the cost of these to be replaced should paint stains be found.
All bedrooms are accessible from outside as well as inside, one bedroom has an adjoining door and shared bathroom, this was designed so parents with children are close together.
I am sorry that you felt let down by my manager Lee but I have wonderful reviews for him and my staff spanning the last 8+ years and I feel maybe there was a clash of personalities on this occasion.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nicolecol...
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice design, fantastic view and pool villa”
Reviewed 18 November 2015 for a stay in October 2015

Mermaid Villa is a very good design with a really nice view and pool villa.
The owner, manager LEE is a kind gentleman.
Our parties were really love this villa coz there is a very nice infinity pool.
Somethings that need to improve is about the toilet light for the twin bed room.
The light will automatically on once it sense the heat. But it will automatically off after around five mins. Also about the water supply for the twin room, it is very very slow.
Hopefully those 2 problems can be improved soon.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Swimming Pool
Liked least: Toilet
Travelling group: Extended Family
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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