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“Very disappointing” 2 of 5 bubbles
Review of Kodai - By The Valley, A Sterling Holidays Resort

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Kodai - By The Valley, A Sterling Holidays Resort
Ranked #10 of 75 Hotels in Kodaikanal
Bengaluru, India
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Very disappointing”
2 of 5 bubbles Reviewed 3 May 2012

Stayed in valley view for 1N/1D. We stayed in the apartment and it was very poorly maintained. It seemed as though no one ever stayed there for ages. Rooms were stuffy. Bathrooms were dirty. Amenities in the room was minimal. Water to get heated took 45min which is waste of time if you are in larger groups and wanting to go out for sight seeing early in the morning.
Location wise it is fine since its about 6km from Kodai lake and close to other attractions.
Food in the restaurant was good but service was slow. Staff in general was friendly but again the service was slow. There seemed to be lot of activities in the resort especially for the kids but we didn't have enough time to utilize it. Overall it was a disappointing stay and we wouldn't return back here.

  • Stayed May 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hamsav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Kodai - By The Valley, A Sterling Holidays Resort, responded to this review, 9 July 2012
Dear Madam,

Greetings from Sterling Holidays!

We note with concern the experience you underwent at our resort and extend our apologies for the same. We also note with thanks your feedback on the quality of our food and the staff. We have sensitized our staff on the issues you have mentioned. We assure you that this was not reflective of our usual standards of service and we would love to have you again at one of our resorts and showcase our upgraded standards of service.

Sincerely,
The Sterling Holidays Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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448 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
  • English first
  • Any
English first
Raipur, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 May 2012

its is the worst ever property i have stayed here thei request the only best thing that the management can do for the satisfaction of the customer is PLEASE LOCK THIS HOTEL and through the key in the sea so that no one can ever open it again. every words to define its worstness will be small please dont dare to stay in this hotel

Room Tip: room there is no such room here which u can chose please chose another hotel not room
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  • Stayed April 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank atulraipur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Kodai - By The Valley, A Sterling Holidays Resort, responded to this review, 9 July 2012
Dear Sir,

Greetings from Sterling Holidays!

We are extremely concerned about the experience you have undergone at our resort. Please accept our sincere apologies for the same. We assure you that your experience was not reflective of our usual standards. Do give us another opportunity to showcase our true standards of service. Looking forward to having you at one of our resorts soon.

Sincerely,
The Sterling Holidays Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 14 April 2012

I did not like the location much- had to walk down a dirty lane to get there.
Expected wi-fi as stated on their website but there was no internet facility so had to move out.
Breakfast is the same everyday and not that great.
The rooms are large but the carpets are quite dirty.
The room had no valley view as promised!
Very high priced for what it offered.

  • Stayed April 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank thisisannu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Kodai - By The Valley, A Sterling Holidays Resort, responded to this review, 8 June 2012
Dear Madam,

Greetings from Sterling Holidays!

We regret the inconveniences caused during your recent stay with us. During peak season, you will appreciate it is difficult to allocate all our guests rooms with a view of the Valley. We are looking into the feedback you have given us and will make every effort to ensure that we invest in meeting expectations of valued customers such as you. We hope you will give us another chance to prove that Sterling Holidays does deliver memorable holiday experiences.

Sincerely,
The Sterling Holidays Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bhubaneswar, India
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 bubbles Reviewed 7 April 2012

We were denied accomodation even after holding a confirmed Holiday Confirmation Voucher. On 6th April 2012 we had confirmed to Sterling Resorts Kodaikanal reception at 10 AM that we will be reaching at 3 PM. After arriving at 3 PM we were stunned to know that there is no accomodation available. This after booking two months in advance. Mr Mukesh, the Manager at the Resort was rude, arrogant and dismissive of our pleas. He said he had orders from the Head Office in Chennai to cancel our reservations without notice to us.
Obviously , there was somebody important enough that the management cancelled our and at least twenty other families reservations without notice. There was tremendous chaos at the reception. Left with no alternative , we were dumped at an alternative accomodation without electricity, without bath towels, without mosquito repellant, without room service. At age 75 we were forced to trudge up the hill for getting our food and dinner. We complained to the Police Inspector Mr Cherian at Kodaikanal for harassment. Today they will be investigating. Our Holiday is in ruins, courtesy Sterling Resorts.
Capt P C Parija

Room Tip: Dont ever stay at Sterling Resorts.
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  • Stayed April 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank sundeepparija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Kodai - By The Valley, A Sterling Holidays Resort, responded to this review, 8 June 2012
Dear Sir,

Greetings from Sterling Holidays!

Firstly, we would like to apologize for the difficulties you and your family had to face during your visit at our resort in Kodaikanal. We understand that a family vacation is the time to unwind and enjoy with your loved ones. We are extremely concerned about the events you have described. Please accept our apologies for the behavior of our staff. We assure you that we are investigating into this thoroughly and will leave no stone unturned in ensuring that such incidents do not recur.
We hope you will give us another chance to prove that Sterling Holidays does value all its guests and is working hard to deliver memorable holiday experiences.


Sincerely,
The Sterling Holidays Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 5 April 2012

The hotel is around 8 km from the city centre, it is a good 15 -20 mins drive to reach the city; you have to have to hire a transport every time you want to go to the city. Around the hotel there are no shops or restaurants
The hotel has huge space so it is good for the kids, there are couple of small gardens with swings and slides, also there is a play center which has indoor games like TT and Pool and board games.
The buffet food quality is average. The rooms were average, the first room I stayed in was Room # 109, it was not clean, the other room is stayed was # 108, it was better, also it close to one of the play area, so my kid had a lot of fun.
The staff is friendly and helpful. The hotel is a good place if you want to relax and not do too much of sightseeing

Room Tip: 107, 108 are good room, they are very close from the reception and you don't have to climb any s...
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  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank praveen_meloth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kodai - By The Valley, A Sterling Holidays Resort

Property: Kodai - By The Valley, A Sterling Holidays Resort
Address: Pallangi Road | Villapatti, Kodaikanal 624101, India
Region: India > Tamil Nadu > Kodaikanal
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Room Service
Hotel Style:
#5 Luxury Hotel in Kodaikanal
Price range (per night): $84 - $223
Hotel Class:4 star — Kodai - By The Valley, A Sterling Holidays Resort 4*
Number of rooms: 56
Official Description (provided by the hotel):
Sterling Holidays ... more   less 
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Also Known As:
Sterling Hoiidays Valley View, Kodaikanal Hotel Kodaikanal

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