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All reviews hot water steep walk mr kapil munnar town room was large beautiful flowers home away from home caretaker hill tv wifi garden tea india pros cons hospitality
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2 - 7 of 229 reviews
Reviewed 16 March 2018 via mobile

My friend and I were brought here by a rickshaw driver as we were struggling to find a restaurant with WiFi to search places to stay. We expressed that we 100% needed somewhere with WiFi as we needed to organise the next steps of our trip - we were pleasantly surprised when we arrived, the garden was lovely and room was clean and spacious. We went out for food before planning to come back and organise our onward travels, however when we came back there was absolutely no one to be found in/around the building. The WiFi we were given had been turned off and another one turned on, with a different password. We walked around everywhere trying to find someone, but there was no one. We even when next door to ask. We had been given no information at all and weren't told the owner would be going out or how to contact anyone in an emergency. We appreciate the only issue we had was with the WiFi, but we specifically expressed that the one thing we needed that evening was WiFi - but it was a little disconcerting that there was no one to be found at all, as what if there was a more serious issue? After a while of searching and hoping someone would return, we left a note on a door to ask the manager to come to our room when they get back - however no one arrived until about 8am the next morning, by which point we were checking out.
We explained our issues to the manager but he did not seem to care and did not apologise. He said he had just gone for food, and didn't see the problem when we explained that we didn't know that and hadn't been given any contact info. He got quite angry with us and I had to ask him to let me finish explaining/my sentence. In the end he agreed to reduce our bill by 200rs, down to 1300rs but after ALOT of discussion and he was very very unhappy with it and proceeded to sulk.

It was a shame as the accommodation is quite nice but we thought the customer service was very poor and unprofessional.

Stayed: March 2018, travelled with friends
3  Thank Rhumphries7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

Hi All,
I travelled to munnar from 17th to 19th february with family including kid. I stayed in Rheinberg homestay. It is located near caramel church in the center of town with plenty of food, shopping options at couple of minutes way. The homestay is beautifully decorated with flower garden. It is clean and well maintained by mr. Kapil. He will assist on all travel plans. I recommend this to everyone coming to munnar.

1. Nice location, all things nearby
2. Clean and beautiful
3. Mr Kapil is very nice and take care of all your needs
4. Rooms are good bathroom with 24 hrs hot water.

Cons: Nothing major only

1. Food not avaiable in homestay but who cares when u have so many good food options very nearby. Try mahabir resturent veg fried rice and honey chillo potato dry. It is just awesome.
2. Little bit of walking ( coupe of minutes ) required to reach homestay from main road but it is nothing compared to the hospitality of the homestay.

Enjoy your stay here...

Stayed: February 2018, travelled with family
Thank AtanuD60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2018

We booked this property but in fact did not check in.
The location was really not suitable for a person with a physical handicap.
In all fairness the room/bathroom looked clean but basic - the gardens well maintained.
The owner agreed to cancel without any problems .....

Great for the "younger generation"

Stayed: January 2018, travelled as a couple
1  Thank Elaine251053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2017

Rheinberg has a great location above Munnar town. The homestay is ideal if you want to stay close to the town with the majority of home stays situated in the mountains surrounding the town. The walk from the town to the homestay is not as severe as other reviews have suggested and you have the benefit of a great view over the town.

The rooms are basic but have everything that we needed for the little time we spent there. Overall we enjoyed our brief (1 night) stay and felt that it was great value.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Callum J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

We traveled to Munnar in Sept with my eight-month-old infant and 3 years old daughter. Initially, we were worried about to manage the food for kids but the person (Kapil) @ Rheinberg helps us a lot and given access to a kitchen to prepare food for an infant. We really thankful to Kapil who carry our luggage from and up to the car. Rooms are very clean and spacious also garden next to rooms are maintained nicely. We definitely recommend this place especially for good service and peace of mind.

Room Tip: Standard rooms are tiny for more than two persons
  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank PrasadP418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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