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Hotel Las Penas
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Reviews (83)
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Reviewed 26 December 2007

I do not usually write bad hotel reviews since each traveler has their own opinion. However, I will share my factual experience so others can make a more informed decision. Guayaquil has an acute shortage of good quality downtown hotels at rates below $125. The Hampton Inn has a great location, but their website rate was $150, & when we asked at the front desk on our December visit, they quoted us $175. Only 1 block away we found Las Penas for $60, including the 22% tax & a continental breakfast in their corner bakery/coffee shop. On the hotel website they also advertise an airport shuttle service which is non-existent. Their "shuttle" simply means they call a private car/driver which you pay the same as a taxi. The airport & bus station are both so close to downtown that it only costs $4 anyway. The staff speaks little English if that is important to you, but they are unfailingly gracious & helpful. The hotel looked like a solid 2-3 star property, though it is incorrectly billed as 4 star. Clean hallways, tiled floors, & our room appeared to have received new furniture & draperies not long ago. Unfortunately, initial favorable impressions fade quickly once you look more closely. This hotel has a HUGE housekeeping problem. There were small reminders of many prior guests on the bathroom sink, glass shelf above the sink & across the mirror. In fact, I doubt that the housekeepers can even remember the last time the bathrooms were "factually cleaned". The bathroom was dark & dingy, & we could not tell whether the tub/shower floor was just badly worn & horribly stained, or was actually as dirty as it looked. We had a room with 2 beds & it was easy to see that 1 had been used far more than the other. The sheets on 1 bed were dirty, with small stains & long black hairs on them. I returned to the front desk & demanded that the bed linens be changed. Once again, the front desk staff were very apologetic & helpful, & though no maids were on duty so late in the evening, they sent someone from the coffee shop up with "fresh ?" sheets & we remade the bed. It is sad that the owners of this property have seemingly done minor cosmetic upgrading, whiile ignoring basic housekeeping practices which is the single most important issue. I can stay, & have stayed, in old, worn & tattered properties without hestitation, "IF" they are clean. Unfortunately, this hotel lacks basic housekeeping hygiene, & it is the fault of the owners/managers & not the front desk staff. Dirty bathrooms & bed linens would keep me from staying there again.

  • Stayed: December 2007
    • Value
1  Thank 1globaltraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2018
Google Translation

Room Tip: mejores las plantas altas el ruido de la calle podria fastidiar
  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HLPGYE, Gerente at Hotel Las Penas, responded to this reviewResponded 20 March 2018
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018
Google Translation

Room Tip: Revisar que entreguen todos los accesorios como toallas papel o shampoo
  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HLPGYE, Gerente at Hotel Las Penas, responded to this reviewResponded 17 February 2018
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2017
Google Translation

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HLPGYE, Gerente at Hotel Las Penas, responded to this reviewResponded 20 January 2018
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2017
Google Translation

Stayed: October 2017, travelled solo
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HLPGYE, Gerente at Hotel Las Penas, responded to this reviewResponded 20 January 2018
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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