After booking (and confirming) with HostelBookers.com months in advance, upon arriving at Villa Katja we were shown not to a room in the villa as advertised and pictured, but to next doors hostel. We were escorted past several rooms that would've done fine and shown up a narrow dark passage too small to fit ourselves through with a backpack. We were then issued a makeshift room that was in the attic with a door that was simply not secure enough. When we asked the owner why we were not in Villa Katja he simply stated that there was no availability and he was only obliged to provide ANY room! When shown to the room we were directed to our "private bathroom" which was blatantly the family's bathroom, we had to wait anything from twenty minutes to an hour to get to use it. On booking we were lead to believe we would have access to a luggage room, private bathroom, linen, towels, hot drinks and food on purchase. We had none of the above. To add insult to injury when asking the price we were expected to pay the same amount as for the much higher standard accommodation we had booked. We eventually managed to get a ten percent reduction but this new price nowhere near reflected the let down. When settling the bill the owner insisted on cash but could not provide any change. Plitvice is amazing, just don't book here.
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