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Reviewed 13 August 2013

The dorm room was filthy under the bed and crowded and because it's in the basement- freezing!
Also we booked one night and when we came there we wanted to stay another night but they told us they're full, and when we looked online for a hostel we saw they still had a few places available! and after a lot of pressure they agreed to let us stay one more night.

Date of stay: May 2013
  • Trip type: Travelled with friends
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Thank LeeHeeDr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

It was filthy dirty, the guy behind reception was so unhelpful and quite rude. The power went out for hours on end. As it is a building site you have to walk over rubble and its pretty hard to see in the dark when there is no light outside, nearly fell several times. I would stay anywhere else than have to stay here again..... so terrible!

Room tip: Dont stay here
Date of stay: June 2013
  • Trip type: Travelled as a couple
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Thank RyChels d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2012

We booked online 2 months before our arrival. On checking, we were offered 2 rooms in the roof. The floor in a room is nude. The wall is dirty. No light in one bathroom. No water sometime. We have to pay if we use AC. The manager ignored our request to put the light or to change to another room. We saw that the price we paid for two rooms is higher than their rate listed.

Date of stay: August 2012
  • Trip type: Travelled with friends
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Thank thanha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2012

This place definitely didn’t meet our expectations! Although one staff is somewhat English speaking, well-meaning and friendly this be warned: this place is not very comfortable.
We got a room reeking of mould and with visible wet fungus on the floor in front of the bath room.
Worse of all was that the hot water (which the hotel advertises to offer 24 hours) was not working. When confronted the staff acted as if it was a big surprise and promised it would come back soon. Next day we asked to be moved to another room – mainly due to the mould smell but also to get a room with hot water. The new room was a bit nicer but with a more expensive price tag. But we got it at the same price as the mouldy room. But still no hot water. When pressed the staff ended up admitting that it was not really working.

Furthermore it should be added that the reception offers very few services even though they advertise these online on hostelworld, etc.

We stayed in summer 2012 and things may change over time. There is a big construction work going on behind this hostel and the neighbouring hostel (“Zhou Ma”) and work is going on from early morning to late evening with heavy machinery drilling, digging and hammering. It looked like it was just that start of a bigger construction to erect a new building or the like. So it may be some time with noice. For us this was a smaller problem since we where out the door to explore the National park from early morning.

One good thing to say about the hostel though is that they were helpful in arranging overnight stay inside Jiuzhaigou park – something that is normally of limits. Zhou Ma’s place also offers this service though.

Jiuzhaigou Kou (as the town is called) is a very uncharming piece of land with noicy traffic and I know from talking to other western tourists that you shouldn't expect too much of most hostels in this town. They cater for tourist staying a night or two never to revisit. But of the many excellent hostels i have stayed at in China this was really the worse. We ended up moving the last night to neighbouring Zhou Ma, which was much friendlier, cleaner and more professional.

Date of stay: July 2012
  • Trip type: Travelled as a couple
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Thank CHREF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2012

Not recommended, stay somewhere else! We booked online, on checking in were offered a room crammed in the roof space up 3 or 4 flights of steep metal stairs, tiny window, dingy, had to insist on a better room which we eventually got on the ground floor, although the bigger window looked onto a screen, a pile of rubbish and a building site! Service was awful, the rooms were not cleaned as a matter of routine, you had to request it, and ask for clean towels etc. The carpets and furniture were dirty, sheets and bedding were clean but grotty quality. Extra charge (40 rmb per night) if you use the air conditioning or heating. No remote control for tv. Bathroom flooded when shower was used - that was not often as there was no hot water. Got given some story about solar power used to heat water so only available 6pm to 6 am, but after several people complained it was miraculously turned on outside of those times. Guy in charge pretty indifferent to complaints, not helpful, but there was a young student there working over the summer, he was lovely and very helpful to us and probably helped get the no hot water policy changed, so thank you to him, otherwise pretty awful all round and not what you need after a long day's walking in the park. Thing is, there are lots of tourists, most staying only a night or two and then moving on, so maybe this hostel did not feel the need to give a good service or value for money- guess they will always have customers due to the location and high number of tourists. I would not go back there again. Plenty of other hostels available, so my advice would be to book with one of those instead.

Room tip: no tips apart from - stay somewhere else!
Date of stay: July 2012
  • Trip type: Travelled with friends
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3  Thank pichis83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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