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13 - 18 of 68 reviews
Reviewed 7 July 2015

I enjoyed staying in this hotel because it has a nice view, very nice and clean room, especially it has friendly staff. I would recommend it to all my friends, family and relatives. I will stay there again if I decided to go there for my vacation, along with my whole family.

  • Stayed: April 2015, travelled with family
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Review collected in partnership with this hotel
Thank jhully777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariecielo, Manager at Rosewood Hotel, responded to this reviewResponded 8 July 2015

Dear Jully777,

" Adventure may hurt you, but monotony will kill you."

Thank you for taking the time to review our property. we really appreciate your comments regarding our customer service. feedback from our valued guest always motivates us to becoming better in what we do, providing the best facilities and customer service to come up with our guests expectations and satisfaction.

Our committment in investing in our property will continue. renovations to improve not only the Hotel side as well as our Company restaurants. in line with this, we would like to invite you once again to visit our soon to open Rosewood Resort in one of the historical place called Xingping. experience the astonishing beauty that surrounded by the magnificent view of our new Rosewood Resort.

looking forward to see you and your family on your next visit.

Best regards,
Maracielo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2015

I have stayed at this hotel with my boyfriend. The staff are genuinely concerned about customer satisfaction and are working to deliver a service level, though Chinese staff ar not so accomodating but trying their best to do so. but, thanks they have Managers that can speak english fluently and help us to arrange our tour activities. our Honeymoon suite really fabulous...clean , spacious interior designs good. they also have a welcome surprise with chocolates , fruits and bottled water.
I will recommend it with my friends and come back next time!

  • Stayed: June 2015, travelled as a couple
    • Value
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Thank starb888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariecielo, Manager at Rosewood Hotel, responded to this reviewResponded 3 July 2015

Dear Star,

" You become what you do"
life molds itself into the shape of your actions,- do something long enough and you become it. Fighting for peace makes more war. Loving for peace makes more peace.

Thank you for taking a time to review in our property, feedback from our valued guest always motivates us to becoming better in what we do, providing the best facilities and customer service to come up with our guests expectations and satisfaction.

Our committment in investing in our property will continue. renovations to improve not only the Hotel side as well as our Company restaurants. in line with this, we would like to invite you once again to visit our soon to open Rosewood Resort in one of the historical place called Xingping. experience the astonishing beauty that surrounded by the magnificent view of our new Rosewood Resort.

looking forward to see you on your next visit.

Best regards,
Maracielo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2015 via mobile

As a person who loves to travel and discover new things, I appreciate and loved the ambiance of this hotel. It's simplicity and elegance made me feel how it is like to live in this kind of country. However some of the stop can't speak in english tho the manager can. She is very fluent in speaking in english. Overall it was a great stay for me.

Stayed: June 2015, travelled with friends
1  Thank Pauline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariecielo, Manager at Rosewood Hotel, responded to this reviewResponded 30 June 2015

Dear Pauline,

"Faith makes all things possible; love makes all things easy.​"

Thank you for taking the time to review Rosewood Hotel, your comments are very much valued. we really appreciate your comments regarding the Hotel's simplicity and elegance. We are committed to providing the best in facilities and service, and to this end, we will be investing in updating not only the Hotel property as well as Rosewood Company Restaurants. in line with this, we would like to invite you and your friends once again to visit Rosewood Resort XIngping!

Rosewood Resort Xingping will be opening soon! Experience the unique atmosphere in one of the historical place called Xingping and enjoy the magnificent view.

Looking forward to see you and your friends on your next trip!

Best regards,
Maracielo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2015 via mobile

One of the best vacation place I have been. Rich in culture and rich in good people. Staff are hospitable and they make sure guests have the best attainable experience. Worry-free, just ease and fun. Definitely coming back!

Stayed: May 2015, travelled solo
Thank Jow M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariecielo, Manager at Rosewood Hotel, responded to this reviewResponded 26 June 2015

Dear Guest,

" Problems are not stop signs, they are guidelines."

Thank you for taking the time to review our property. we really appreciate your comments regarding our customer service. feedback from our valued guest always motivates us to becoming better in what we do, providing the best facilities and customer service to come up with our guests expectations and satisfaction.

Our committment in investing in our property will continue. renovations to improve not only the Hotel side as well as our Company restaurants. in line with this, we would like to invite you once again to visit our soon to open Rosewood Resort in one of the historical place called Xingping. experience the astonishing beauty that surrounded by the magnificent view of our new Rosewood Resort.

looking forward to see you on your next visit.

Best regards,
Maracielo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2015

After two weeks in Beijing, we had a fantastic stay at the Rosewood Hotel in Yang shuo which was the perfect antidote to the hustle and bustle in the city. We had mountain view and busy west street view rooms, which were incredibly comfortable with gorgeous views. Air conditioning was excellent and cut the humidity from outside, and the room was clean and relaxing. We were so exhausted from traveling and our local tours that we ate in the hotel's incredibly affordable restaurant for dinners and breakfasts, plus beers in the lobby. The room is very nice clean and spacious with Wi-Fi and they have welcome surprise chocolates, bottled water and fresh fruits inside the room. Amazing experience in Yangzhou in general... the service is not so good, the Chinese staffs can speak a little English and doesn’t know how to smile, and most of the times they are not accommodating, thanks to the Manager ( Filipina?)She can easily arranged everything we need she was incredibly sweet and accommodating.

  • Stayed: June 2015, travelled as a couple
    • Value
    • Rooms
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Thank Desmond C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariecielo, Manager at Rosewood Hotel, responded to this reviewResponded 26 June 2015

Dear Desmond,

"When fear is holding you back, dont give up. Even the bravest peoplefeel afraid. courage is not the absence of fear, but will to go on in spite of it."

Thank you for your review, your comments are very much valued.We have always believed that travelling is fun as well as a stressful endeavor, and we are trying to provide good customer service that would lessen some of the stress.

i would like to apologize for the incidences that some of our staff still trying their best to overcome shyness due to language difficulty, as a matter of fact we continue to improve and motivate the staff thru our on going personality development and trainings.

We are comnitted to providing the best in facilities and service, and to this end, we would like to inform you that we will be investing to another City. Rosewood Resort Hotel will be opening soon! in one of the historical place called Xingping. experience the magnificent view and to feel the unique atmospere of Rosewood Resort Xingping.

looking forward to see you on your next trip to Rosewood Resort Xingping.

Best regards,
Maracielo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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