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“Staff make the place”
Review of Flora Hotel

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Flora Hotel
Ranked #15 of 29 Hotels in Borovets
Reviewed 21 February 2017 via mobile

Firstly, please consider the current economic/social/political situation in Bulgaria before passing judgement on places you stay.

OK - it says it is a 4 star hotel and stars are given depending on facilities available to guests. There are good rooms and not so good rooms. What you get depends on what is free at the time.

The restaurant serves a good breakfast and dinner was acceptable to native Bulgarians as the dishes were mainly traditional. There are plenty of restaurants also serving mostly local food which is great for when the hotel food is not to your liking.

What is important to note is that the hotel rooms were warm and there was always hot water. All we needed for a skiing holiday. Rooms were cleaned daily and were absolutely fine.

Reservation was made directly with the hotel and they were absolutely great at answering all my questions and ensuring we get the best rate. Iva Ratarova was great in arranging everything and other staff were great if you speak with them nicely and not to them as most people do.





Stayed: February 2017, travelled with family
Thank Tihov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 140 reviews

Reviewed 19 February 2017 via mobile

We've just returned from 5 days at the Flora in February half term. Having previously stayed at the Rila, we were unsure how it would compare but were really pleased.
The location is great for the gondola and actually we preferred being a little off the main strip (where the Rila is) as it was quieter at night.
The rooms were clean and large and we had a nice view of the Forest at the back.
The spa and swimming pool were smaller than the Rila, Samokov etc but also less busy and we could always get into the sauna etc when we wanted. We had a good massage which was affordable at 40 lev.
As other people say on here, there were some issues with temperature of food at breakfast but that's the only downside I can think of!
We met other people who raved about the cantina restaurant which I think is the one not included in B and B or half board so maybe we should have given that a whirl! Think this will be our new hotel of choice when in Borovets!

Stayed: February 2017, travelled with friends
1  Thank Aimius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2017 via mobile

For two lads on a snowboarding holiday the flora is ideal, I can't really complain. It was a warm place to stay with a bed also the shower we had was excellent. The one thing I can complain about but I won't mark them down for was the left entrance (not the main entrance) a lot of smokers tend to smoke there and it has a very unpleasant smell upon entering. A great place to stay and a good breakfast though we went out most evenings for food and drinks. Would stay here again if I ever return to Borovets.

Stayed: January 2017, travelled with friends
Thank Zack G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2017 via mobile

The flora hotel has an excellent location for skiing and seemed to have lots of young families staying there. Our room was very nice- my only issue with the place was the sullen nature of the majority of the staff. Perhaps this was a British/Bulgarian culture clash but I was not offered a drink at dinner all week and when I asked about this was told "can't you go and get one yourself?"

Stayed: January 2017, travelled as a couple
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2016

When we arrived to the hotel in the first morning, we found out that there was a mistake in our reservation. We asked them to call the company we resreved through but they said they have no phone and they told us to call them ourselves. We decided to pay more to get the room we wanted and we talked to the manager of the hotel about it. The manager is a young women that does not know english and barely russian, and when we asked her about the price and other things she didn't know and calculated with 2 more people for 20 minutes what is the price of the room.

In this 4 start hotel there are no safes in the rooms and therefore we had to take our documents with us in a bag. This bag was suspecious to the employees of the restaurant where we ate breakfast(at the hotel), and they asked us not to take food out, even though we never intended too. Afterwards, during the whole breakfast they were looking at us and watching us, which is absord and unpleasent.

A 4 star hotel cannot afford his employees to treat the guests in such way, and should at least brief his workers about their work( like knowing the prices, or not watching guests in breakfast).

In the last few days, the hotel decided to transfer the breakfast from the regular place, where you can take what you want yourself, to a restaurant where you get one dish and you can order food from a small menu. The coffee was cold and there was almost nothing to choose from the menu. There were a lot of things lacking in there, and this is not the breakfast we paid for.

  • Stayed: December 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Lina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Flora Hotel

Address: Main St, Borovets 2010, Bulgaria
Region: Bulgaria > Sofia Region > Borovets
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Luxury Hotel in Borovets
Price Range: $96 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Flora Hotel 4*
Number of rooms: 36
Reservation Options:
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Also Known As:
Flora Hotel Borovets

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