We have had a very bad experience with two of our bookings at Victoria Family Hotel, Balchik.
First of our reservations was canceled by the hotel 2 hours before check-in despite the confirmation they have made in the same day morning 3 hours before cancelation. We were traveled almost 600 km and we were close to the destination when the hotel cancelled the reservation through Booking. We have to dealing with that accommodation issue in the peak of the season when over 90% of the hotels are booked and the outside tempertures were 40 degree.
Regarding our second reservation for our relative for whom we have made it called me an hour before check-in starts to inform us that Victoria Family Hotel, Balchik refused to receive his luggage and accommodate him at their hotel despite he has a confirmed reservation.
We tried to call the hotel to ask them personally why they didn't notify us or Booking.com in advance about this cancellation and the answer of the hotel was extremely rude - they just cut down the phone connection. We tried to call them again and again and every time they have heard the voice they are cutting down the connection immediately.
We do not recommend Victoria Family Hotel, Balchik!
Stay away from that hotel or you risk to stay on a street without a room for your vacantion!More
- Free Wifi