We have had a very bad experience with two of our bookings at Victoria Family Hotel, Balchik.
First of our reservations was canceled by the hotel 2 hours before check-in despite the confirmation they have made in the same day morning 3 hours before cancelation. We were traveled almost 600 km and we were close to the destination when the hotel cancelled the reservation through Booking. We have to dealing with that accommodation issue in the peak of the season when over 90% of the hotels are booked and the outside tempertures were 40 degree.
Regarding our second reservation for our relative for whom we have made it called me an hour before check-in starts to inform us that Victoria Family Hotel, Balchik refused to receive his luggage and accommodate him at their hotel despite he has a confirmed reservation.
We tried to call the hotel to ask them personally why they didn't notify us or Booking.com in advance about this cancellation and the answer of the hotel was extremely rude - they just cut down the phone connection. We tried to call them again and again and every time they have heard the voice they are cutting down the connection immediately.
We do not recommend Victoria Family Hotel, Balchik!
Stay away from that hotel or you risk to stay on a street without a room for your vacantion!
- Official Description (provided by the hotel):
- The newly renovated in 2017 Victoria Family Hotel is only 30 metres from the yacht port and offers a rooftop terrace with an outdoor hot tub. It has an in-house restaurant with traditional Bulgarian cuisine. Rooms here have a private balcony and air conditioning. All rooms are fitted with a minibar, a telephone and cable TV. Private bathroom and toilet is available in every unit. Breakfast is served every morning for guests of the hotel. Victoria Family Hotel also offers free Wi-Fi in all public areas. The Botanical Gardens and Balchik Palace are 600 metres away. You can reach Balchik’s centre in less than 5 minutes by car. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your Victoria Family Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.