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All reviews top floor copacabana beach executive housekeeper housekeeping manager business lounge room floor hotel is excellent room was large special thanks stayed for nights rooftop pool beach front breakfast room comfortable rooms sugarloaf mountain hotel is located excellent breakfast
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Reviewed 8 November 2018 via mobile

It was wonderful!!! Great services but especially the personal is nice and carefully!!! They made me feel like a princess!!
Many thanks to Sylvia Sardinha (Executive Housekeeper), Who was extaordinary!! Also the rest of personal!! THANK YOU SO MUCH!! So, you can see how looked like my bed!!! I think you are impressed (I really was)!!!

Date of stay: November 2018
Trip type: Travelled on business
3  Thank Loredana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

Stayed for 3 nights.. this is a great location to explore Copacabana and was even suitable for tours to collect us when we did day trips.. the rooms are a good size, they are clean and the beds are comfortable .. the balcony is more a door size window as they are not wide enough to do anything except stand ...the bathroom is adequate and the hot water was excellent.. we had very good service from reception who assisted in finding a room when our booking was wrong -our mistake!!really appreciated this as the hotel was hosting a conference and was full..rooftop pool and bar is clean, well maintained and all public areas were comfortable... there is a large food selection at breakfast and when we dined in house the meals were great..
We did have an ongoing issue with the room key ( kept demagnetising ) and the elevators did not cope with the crowds and the waits were long.. I would definately recommend this hotel if you are looking for something a little fancy with great views of Copacabana beach

Date of stay: November 2018
Trip type: Travelled with friends
1  Thank Margyd_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2018

all in all: we would stay there again but would recommend fix the issues outlined below, and advice fellow travellers to use similar work arounds as we did.

good:
- staff (very attentive and friendly)
- value
- location
- view from room
- water pressure in (rain) shower

bad:
- part of the flooring in the rooms is carpet
- carpet (at least in our room) was obviously not washed for ages, maybe vacum cleaned but for sure not washed with a carpet washing mashine (so we ended up walking around in shoes in the room)
- noise is an issue, as the hotel is ageing the door of the french balcony would not close properly (we slept with ear plugs and then it was fine)
- cocktails at the bar were substandard (barkeeper had obviously no clue how to fix up a mojito or a pina colada

Room tip: take earplugs
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Slow_Traveler_108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2018

This hotel could not be more perfectly situated. As a first-time visitor to Rio, this hotel gives one the opportunity to soak-up the electric Rio-vibe and experience, being a stones-throw away from the beach, the night market and the bars and restaurants.
The staff is exceptional with every staff member serving to your needs with a sincere smile. The hospitality from the concierge Bernardo needs a special mention as he is exceptionally skilled at his job and goes the extra-mile to ensure guests are happy, no task is too big or too small for him.
Marcello from the kitchen-staff too deserves a special mention.

Both nights that we tried to order room service, the kitchen got the order wrong. They could not fathom what we were trying to order according to their menu and made no attempt to re-check the order despite trying to explain it several times before it was processed, this was largely due to the communication barrier as we are English-speaking.

Room tip: Book a full-frontal room to have a full window view of the ocean directly in front of you.
Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Shirdika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2018 via mobile

Lovely Hotel. The staff were amazing especially Sylvia, who went out of her way to find my friend's new phone and return it to him. Great location with great views of Copacabana beach. Great breakfast with a wide variety of food to choose from.

Date of stay: October 2018
Trip type: Travelled with friends
2  Thank davidfB8783GK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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