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All reviews private beach leblon beach tennis courts bene restaurant dry martini casa da the club lounge spg status direct beach access pool area guest services corner suite large pool great pool the upper floors ocean front top floor
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12 - 17 of 1,957 reviews
Reviewed 1 November 2018

I can't describe how amazing this hotel experience was. Amazing views of the Vidigal favela, as well as overlooking Leblon/Ipanema beach.

As a Platinum Premier Member, you'll have access to a Michelin Starred restaurant for complimentary breakfast (and priority reservation at L'Etoile for dinner), room upgrades (we had been upgraded not to the Junior Suite, but to the Executive Suite!) and best of all...Happy Hour with Aguinaldo - a fixture of the hotel for several years, and craftsman of one of the best caipirinhas.

The hotel staff had gone above and beyond when they had coordinated with an Uber driver to rush a misplaced passport/pocketbook to the airport in time for our departing flight, as well as gave us status updates and facilitated Portuguese translations with the driver.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Navigator12386818875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2018

The hotel service, from the reception to other services is below standard. No clear structure is visible. Although our reservation was done month before, the room they offered was not what we expected and requested.

Room tip: All rooms you can hear the waves: The saying was "do you also have the sea in your room!" Old windows which do not close tightly.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BonifaciusCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YaraSuzart, Guest Relations Manager at Sheraton Grand Rio Hotel & Resort, responded to this reviewResponded 25 October 2018

Dear Mr. BonifaciusCH,

In first place, I would like to thank you for providing your honest feedback on your stay.
Our number one priority is to provide the better level of hospitality and we sincerely apologize for not meeting your expectations. I stay available to receive your comments as your best availability, please feel free to contact me at yara.suzart@marriott.com.
I hope to have the opportunity to welcome you again whenever your travels take you back to Rio de Janeiro.

Warms regards from Rio!


Yara Suzart
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2018 via mobile

Hotel is a great location as it’s a bit away from Ipanema so they have the space for a large pool and it’s right on the beach. Highly recommend gorgeous hotel! Also the bartenders by the pool were great

Date of stay: October 2018
Trip type: Travelled with friends
2  Thank selkhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2018

We spent the honeymoon here and it was like a dream. Daily cleaning, great food and stunning views.
Large and spacious room with a very comfortable bed.
A great variety for breakfast, for all tastes.
Everything was wonderful!

Room tip: best view, very good breakfast, nice room
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank vladc644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2018 via mobile

We stayed here for 4 nights. Was splendid.
Rooms are big and many lifts so you didn’t have to wait long. Highly recommended. Nice for sunrise photos! Tips: Take a sea facing view room!
A nice swimming pool and beach area if you want explore.

Date of stay: September 2018
Trip type: Travelled with friends
1  Thank AQUALUNA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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