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All reviews copacabana beach rooftop pool breakfast buffet christ the redeemer beach service beach front small pool bit dated front desk staff top floor excellent location superior room comfortable hotel beach view south america sugarloaf mountain safe area
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Reviewed 13 November 2018 via mobile

The location cannot be beat if you want to stay on Copacabana and the staff are incredibly helpful, professional and friendly. The rooftop is great and the beach service offers some protection.
Hopefully they are planning on replacing their mattresses soon though - having stayed a few times I have noticed they are quite old and losing their comfort.

Date of stay: November 2018
Trip type: Travelled on business
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marcolovski, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 13 November 2018

Dear J M,

Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.

We look forward to seeing you again.

Regards,
Charles Agostinho
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018 via mobile

The room on the 8th floor overlooking the Copacabana was good. The housekeeping was also good. But like most hotels, no free water or coffee is given. This precludes me from giving an excellent rating to the hotel. For the tariff charged, the least that can be offered is at least a bottle of water n free coffee.

The staff is friendly and helpful.

Would rate it 7/10

Date of stay: November 2018
Trip type: Travelled with friends
Thank ChandraB349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marcolovski, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 13 November 2018

Dear Chandra,

Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.

We look forward to seeing you again.

Regards,
Charles Agostinho
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2018 via mobile

This was our first trip to Brazil and south America as well and we chose to stay in rio for 10 days at Windsor excelsior. And it was worth every penny. The location is very central and accessible to all major areas. The beach is right across the hotel and hotel itself offers beach chairs and towels as well. But the biggest plus point I must say is the staff. Calling them helpful is an understatement. Everyone was more than happy to assist us in every possible way. The front desk guys, esp Rodrigo and Silas, I have never met better front desk staff in my entire life till now. Would definitely recommend this place to everyone visiting Rio.

Date of stay: October 2018
Trip type: Travelled on business
Thank Onlykanak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos A, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 31 October 2018

Dear guest,

Your comments are exciting. It is always a pleasure to participate in pleasurable experiences like yours.

Rodrigo, Silas and the entire staff will be very happy with your compliments.

We hope you return soon!

Rgds,

Marcos Alves
General Manager

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Reviewed 27 October 2018

The front desk staff were excellent. They were very helpful with early check in and late check outs., The location was excellent. WiFi worked well. The bed was comfortable and the shower was excellent. The rooms are a little plain but they were clean and comfortable. Would definitely stay here again.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Kazza59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos A, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 30 October 2018

Dear guest,

For us it is very important to receive comments about your stay in our hotel. It is also very important to help other travelers to always choose the best hotels.

With your help we got here and we will go further and further.

Thank you for your feedback!

Rgds,

Marcos Alves
General Manager

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Reviewed 15 October 2018

The hotel is very nice and placed right on the Copacabana Beach. The staff was friendly and helpful and even provided a light breakfast at 4:30 am on the day we left. There was an odor problem in the room from the bathroom drain which they tried to fix several times but it kept returning. The breakfast buffet was adequate but not memorable. On the whole, though, I would recommend this hotel.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Arlene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos A, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded 17 October 2018

Dear Ms. Arlene Szabo,

Thank you so much for posting your comment and recommending our hotel.

Due to noble attitudes such as yours that we move forward.

See you next time!

Marcos Alves
General Manager

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