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Reviews (5,385)
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1 - 6 of 5,385 reviews
Reviewed 29 December 2019 via mobile

The location, the structure, the food and the drinks are good. However, the evaluation is negatively impacted by the absolute lack of ownership of the personnel. We found the toilet in the room VERY dirty from the previous users, and the sink was clogged, could not use it for more than 10 seconds. Alerted the reception 3 times, none ever showed up to fix the issue.
Also the room (3808) is located at the back of the building, and there's continuous noise of pumps - with smell of sews.
If you are given a better room, it is worth a visit, but our experience is very negative.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank angelo m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente de relações com clientes at Enotel Acqua Club Porto de Galinhas, responded to this reviewResponded 30 December 2019

Dear Guest,

Firstly we would like to thank you for your comments following your recent stay at the Enotel Acqua Club.
Your experience falls way below our standards and we can only guarantee that we will always do our best to make sure that our guests do have memorable moments with us.

Kind regards, Enotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2019

Very nice place to relax and enjoy the vacation!!! The resort structure and activities are perfect for kids, teenagers and adults. Also, the location is very interest and beautiful beaches. Definitely, I recommend the resort.

Date of stay: November 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank eliasbfranca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente de relações com clientes at Enotel Acqua Club Porto de Galinhas, responded to this reviewResponded 9 December 2019

Thanks for getting in touch with us! We look forward to welcoming you at a new opportunity.

Comments like yours reinforce that we are on the right path and commit ourselves to provide an ever better service.

Sincerely, Team Enotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2019

Enotel offers everything you need when you are with your children and babies. The quality of the products of the all-inclusive is good and they have a great variety as well. I do recommend this hotel for fun!

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Nomad58871050342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente de relações com clientes at Enotel Acqua Club Porto de Galinhas, responded to this reviewResponded 20 May 2019

Thanks for getting in touch with us! We look forward to welcoming you at a new opportunity.

Comments like yours reinforce that we are on the right path and commit ourselves to provide an ever better service. Sincerely,

Team Enotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2019

The weather, beach, pools, and staff were great, but the rooms were terrible, the maintenance crew was useless, the food was only average, beef was low grade, the drinks were weak, and the menu options were minimal.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Kristen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente de relações com clientes at Enotel Acqua Club Porto de Galinhas, responded to this reviewResponded 19 March 2019

Thanks for getting in touch with us!

We look forward to welcoming you at a new opportunity. In relation to your observation, we refer to the responsible sector so that they can verify improvements in this sense.


Sincerely, Team Enotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2018

This resort is very good, especially with childrens and friends.Your location is good and the food is good.I recomend the resort, because it is large, aconchegante e bonito. As piscinas são excelentes e com águas sempre limpas e trtatadas.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Junelene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnotelHandR, Gerente de relações com clientes at Enotel Acqua Club Porto de Galinhas, responded to this reviewResponded 22 November 2018

Thanks for getting in touch with us!

We look forward to welcoming you at a new opportunity. Comments like yours reinforce that we are on the right path and commit ourselves to provide an ever better service.

Sincerely, Team Enotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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