This review is written in English to assure that I am clear with North American visitors, who may have little recourse after a bad experience (or may be reluctant or unable to complain in Portuguese).
We have an apartment about two blocks away and visited the first time about a week ago. The food was good, the service decent and we were anxious to go back, which we did this evening. Yes, it is Christmas evening, but this is not a big deal in Brazil. In a restaurant, open to the public, with seating for about 75 - 80, there was only one other couple, when our party of 5 entered. There appeared to be only one server on duty. We had to get up and find the server to:
- order beverages
- order an appatizer
- check on the status of the drinks after 25 minutes
- return one of the drinks because it was not just warm, but hot
- check on the status of the appetizer after 20 minutes
- seek assistance with one order that was short 2 side orders listed on the menu when
the food finally came, about 40 minutes after ordering.
- ask for the bill
The food was OK, but I suspect most Brazilians would have left - our kids were tired and hungry, and we opted to tough it out. I've lived in, worked in and visited Brazil for almost...This review is written in English to assure that I am clear with North American visitors, who may have little recourse after a bad experience (or may be reluctant or unable to complain in Portuguese).
We have an apartment about two blocks away and visited the first time about a week ago. The food was good, the service decent and we were anxious to go back, which we did this evening. Yes, it is Christmas evening, but this is not a big deal in Brazil. In a restaurant, open to the public, with seating for about 75 - 80, there was only one other couple, when our party of 5 entered. There appeared to be only one server on duty. We had to get up and find the server to:
- order beverages
- order an appatizer
- check on the status of the drinks after 25 minutes
- return one of the drinks because it was not just warm, but hot
- check on the status of the appetizer after 20 minutes
- seek assistance with one order that was short 2 side orders listed on the menu when
the food finally came, about 40 minutes after ordering.
- ask for the bill
The food was OK, but I suspect most Brazilians would have left - our kids were tired and hungry, and we opted to tough it out. I've lived in, worked in and visited Brazil for almost 20 years and have been to innumerable restaurants. This was absolutely the worst service experience I've had. We declined paying the pre-billed service charge on the bill.
I am sure, from the reviews and the crowds I see at the pousada, that it is a great place, but tonight had the rest of my family reminding me to get on Trip Advisor as soon we hit the door. I've written other reviews (2 or 3 maybe) and I have tried to be fair, as I have tried to be this evening - I have no axe to grind.
I would urge potential customers to take a look around for other options in the neighborhood before risking your time, money and patience at the Ecoporto restaurant.More
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