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Reviewed 27 March 2014 via mobile

Unfortunately our night at the Dom Pedro was very disappointing. Apart from the lobby, everything was quite bad. Lousy service, dirt everywhere, bad food. It rained heavily that night and our rooms were flooded with water and insects!...

Stayed: March 2014, travelled with friends
17  Thank Mouski_Lebanon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmanuelFreitas, Gerente geral at Dom Pedro Laguna, responded to this reviewResponded 31 March 2014

Dear Sir
Thank you your review of our hotel Dom Pedro Laguna. Apologies for not living up to your expectations. We’ll be sure to look into the points that you have raised makes improvements where necessary. I hope we can welcome you back to Dom Pedro Laguna some time in the future.
Best regards
Emanuel Freitas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2013

I was looking forward to experience a great resort in Brazil with my family. We live in Orlando/ Florida and we are used to great RESORTS both in the USA and Caribbean. This is not a five star hotel by no means. I would give a 3 star the most. The beach is gorgeous…miles and miles of pure beauty and that is the only thing good about Aquiraz and our whole experience there. The food at this hotel is very average…service is bellow bad, the fitness center is a cabana with no ac with no machines that work. They had a construction next to the hotel that started everyday around 7 Am…so no sleep for us! The rooms resemble hospital rooms…there is no charm at all! Location is next to NOTHING!!!! You are stuck in the hotel with 0 amenities. Every buggy ride somewhere cost no less than $280 (reais) up to $1000. Be aware!!!! The buggy rides can be very dangerous!!!! Do not go to this hotel….it is far from everything and there is nothing to do there. Our kids (15 and 12) were bored to death!

  • Stayed: July 2013, travelled with family
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29  Thank ThaisaClapham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmanuelFreitas, Gerente geral at Dom Pedro Laguna, responded to this reviewResponded 10 September 2013

Dear Mrs Thaisa Clapham

We appreciate the feedback and rest assured that we take all comments very seriously. My apologies for not living up to your expectations saying with us at Dom Pedro Laguna Hotel. We’ll be sure to look into the points that you have raised makes improvements where necessary.
I hope we can welcome you back to Dom Pedro Laguna Hotel some time in the future.
Kind Regards,
Emanuel Freitas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2013

if you are looking for a time to relax, to be on a quiet place, or even, if you want to practice some golf skill, this is the right place for you, just by the beach and a golf curse, you are very well located.

Room Tip: the ones in front of the beach are the best ones, but also the more expensives...
  • Stayed: June 2013, travelled with family
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1  Thank Ricardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmanuelFreitas, Gerente geral at Dom Pedro Laguna, responded to this reviewResponded 10 September 2013

Dear Mr Ricardo
My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit.
We put a great emphsis on the guest service and to make sure our guests feel comfortable as much as possible in the hotel during entire stay. I was very happy to read that you found our efforts exceptional and we met your expectations.
Kind regards,
Emanuel Freitas
General Manager

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Reviewed 15 July 2013

Large rooms, very clean, good food (considering that resorts usually do not have any personal touch). Staff very gentle and committed to rend a good service. The beach is beautiful, but the waves are too strong. The prices are not so fair, and you do not have any other option nearby, since the hotel is located in an isolated area.

  • Stayed: June 2013, travelled as a couple
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1  Thank JulioBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmanuelFreitas, Gerente geral at Dom Pedro Laguna, responded to this reviewResponded 10 September 2013

Dear Mr Julio
First of all, my team and I very much appreciate your kind words, and we’re glad to have been a part of your visit.
I was very happy to read that you found our efforts exceptional and we met your expectations.
I hope we can be part of your future travel plans.
Kind regards,
Emanuel Freitas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2012

Lovely small resort to relax and spend great time with your family. Hotel is new and has excellent service, Golf Course, Kids Club, 2 restaurants, massage service, tennis courts. Hotel is located one hour from Fortaleza Airport in Aquiraz, close to the Beach Park
Beautiful beach with white sand and blue sea. We have basically the beach for us. Kilometers of beach for us. The hotel offers half board, breakfast, tea time and dinner. Dinner buffet is small but excellent quality.
A couple of things to improve:
- Information: Staff should be better informed about tourist attractions operation hours and costs
- Internet: Internet is free but it is terrible, basically it is impossible to use. Low and you get connected and disconnected often. No pay internet option

Room Tip: Choose a room close to the beach. If you get a room in the building, then choose the ground floor
  • Stayed: June 2012, travelled with family
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6  Thank damiancp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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