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2 - 7 of 1,544 reviews
Reviewed 6 April 2018

In 2015 I stayed at Pestana and everything was really good. 3 years later I was shocked. I felt like in a ghost hotel. The room was smelly, the hotel has no service and its look awful, make me feel sad to see all the potencial of this hotel in this currently condition. I wish the hotel gets a full renovation.

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank R E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Manager at Pestana Bahia Lodge, responded to this reviewResponded 7 April 2018

Dear Guest, Thank you for choosing the Pestana Bahia Lodge Hotel and for your comments regarding your stay. We are sorry to learn that your experience at our hotel did not meet your expectations. Your comments are being analyzed, and the necessary improvement measures will be taken in order to offer our guests more comfort. We remain most grateful for your understanding, and look forward to welcoming you back, and to offering you the service you expected to find. Yours Truly,

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Reviewed 19 March 2018

The only nice thing about this hotel is the pool, although trying to find a towel can be difficult. The room was a 1 bedroom suite: neither tv worked, the safe didn't work and the bathroom was dirty - mold growing everywhere. It was so bad that I checked out after 1 night of a 3 night booking.

  • Stayed: March 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Manager at Pestana Bahia Lodge, responded to this reviewResponded 2 April 2018

Dear Guest, Thank you for choosing the Pestana Bahia Lodge Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. Kind regards,

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Reviewed 10 September 2016 via mobile

Besides the fact that there is usually only one person at the reception, which means you have to wait alot before even been served, we also had issues with the staff working at this establishment.
We were told to not unpack as we were going to be moving rooms to a sea view. We waited for over 3 hours wasted our prescious time we could be exploring the city, expecialy important to us as we told them we had limited time.
They didnt change us rooms untill the next day. Waste of our time.
Secondly we had booked a tour that without our knowledge had been cancelled. We had provided the agency with out room number and hotel number. The hotel never called us to inform that thr tour had been cancelled even though the agency called them repeatedly to inform us. Another waste our time, of our entire day actually.
Also when we called to ask for them to take our luggage from our room to the reception ( which is a very long walk ) they told us no because there was no one available. We had to drag our heavy suitcases IN THE RAIN to our cab ourselves.
Also the tv was unwatchable since it was all static, they will put you on hold for minutes at a time when calling the reception from our room and the shower head spread out so far it seems to hit everything but my head.
Conclusion, old hotel with very spacious rooms, terrible and rude service and poor maintanance.
Oh and i speak fluet portuguese and had a hard time so if you only speak english you would be digging your own grave booking it

Stayed: September 2016, travelled as a couple
Thank soravitlakra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2016

The hotel is located outside of the overly crowded neighborhoods with good access to Barra, historic center, shoppings, restaurants and bars. It is overlooking the bay side from both sides of the building. The pool is good although the quality of the service is poor. Great location.

Room Tip: quiet room
  • Stayed: August 2016, travelled on business
    • Value
    • Location
    • Service
2  Thank André N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2016

i stayed here for a few days a few years ago. my room was so nice, lots of space, very comfortable but the best part was the view of the sea. beautiful! also the hotel has a good location. the drawaback is that it doesnt have a beach in front, there are rocks. but you can also enoy your stay while at the pool which is also in front of the sea.

Room Tip: sea view is best
  • Stayed: October 2015, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank eleninicosia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Gerente geral at Pestana Bahia Lodge, responded to this reviewResponded 2 June 2016

Dear Guest,

First of all we would like to thank you for choosing the Pestana Bahia Lodge as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to exceed your expectations, and that you enjoyed your time spent in our Hotel. We look forward to welcoming you back in the near future.

Yours Sincerely,

Vitor Veiga
General Manager

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